Complaint #373 1xBet Casino

Amount not credited in casino so waiting for my refund

By Rahul4407

5 years ago

My name is Rahul <surname removed> and I am a player at 1xbet casino. My gaming id is 97797047.

I had done a deposit on 1st of October 2020 of amount 17500 inr. The amount got debited from my bank account but did not get credited to my 1xbet casino account for which I called them ,emailed them and also trying chat box for which I received an email stating I shall receive an refund from them in 14 working days.whoch now has got over and now I have emailed them multiple time with my bank statement and the deposit proof that I have attached here in the mail as well but no reply has been received by me and I have been blocked on call and chat box they don't even bother to reply.

Here is the proof

I had done a deposit of Rs 17500 on October 1st 2020 via internet banking..which did not get added to my id (see the attachments)I have attached screenshot of transaction and bank statement ....... my bank said the transaction is successful and has given me this PNR REFERENCE pleas check the PRN referrence No.SUTI9281942302 of the transaction.

I also emailed the third party payment gateway with the deposit ref never and they replied saying the amount has been settled with the merchant that is 1xbet

This is the msg.....

Dear Customer, Your A/c 006187 is debited by Rs. 17500 on 01Oct20. Avbl Bal: Rs. 2502.52. Info: INB/772878041/EDUPRO360(BILLDESK)/NA. Call 18605005555 for dispute.

If you haven’t done this transaction please click hereOR Call us at 1860-419-5555, 1860-500-5555 and Press 0 to report.

The attachment consists of:

1)Screenshot of the email that the sent me to wait for 14 days.

2)screen shot of email reply of the third party payment gateway which said that the amount was received by 1xbet

3)screenshot of the deposit that I made

4) my bank statement from the date of deposit till date.

Hope ask gamblers will help me resolve it, consider this proofs attach to the complaint I raised on your website as well

Rahul4407 <email removed> on askgamblers

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ₹17500

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Rahul4407,

The AskGamblers Complaint Team is kindly asking you to assist the 1xBet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino

• Representative

5 years ago

Dear @RAHUL4407,
the requested information is still being checked on the payment system side. We are now waiting for their answer. As soon as we receive it, we will notify you immediately. Also, in order to verify the transaction details, you need to provide your bank statement from the date of deposit till present to the Support Service - info-ind@1xbet-team.com. Please send the required document for verification. Also, we kindly ask you to leave us feedback when you send the documents that we can check them more quickly. Thank you for your cooperation

Rahul4407

• 1 reviews

5 years ago

Have some mercy on us , It's going to be a month in 2 days... anyways it's just 3 simple steps tell ur corresponding specialist about this, check my gaming transaction history after I received 20000 withdrawal amount within span of 5 mins I deposited 17500 which did not get credited to my gaming I'd this is on the 1st of October proff is the statement I send u and then I tried 2500 which got credited to my gaming I'd. The reference number for the net banking transaction of 17500 is PRN ref SUTI9281942302 and as I said earlier the third party gateway payment regulatory body has sent me an official mail that you have received the money. I really don't know why is it taking so long.
Down again attaching the payment gateway offical mail screenshot
Also mind you I have written to the Curacao egaming regulatory body about this...please take this very serious and on high priority

1xBet Casino

• Representative

5 years ago

Dear @RAHUL4407,
the information is still being checked. We have sent a request to the payment system, but so far no response has been received. We are waiting for information from the payment system. As soon as we have new information, we will reply immediately. Thank you for your understanding

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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my player id- < sent to the casino >

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