Complaint #373 1xBet Casino

Amount not credited in casino so waiting for my refund

By Rahul4407

5 years ago

My name is Rahul <surname removed> and I am a player at 1xbet casino. My gaming id is 97797047.

I had done a deposit on 1st of October 2020 of amount 17500 inr. The amount got debited from my bank account but did not get credited to my 1xbet casino account for which I called them ,emailed them and also trying chat box for which I received an email stating I shall receive an refund from them in 14 working days.whoch now has got over and now I have emailed them multiple time with my bank statement and the deposit proof that I have attached here in the mail as well but no reply has been received by me and I have been blocked on call and chat box they don't even bother to reply.

Here is the proof

I had done a deposit of Rs 17500 on October 1st 2020 via internet banking..which did not get added to my id (see the attachments)I have attached screenshot of transaction and bank statement ....... my bank said the transaction is successful and has given me this PNR REFERENCE pleas check the PRN referrence No.SUTI9281942302 of the transaction.

I also emailed the third party payment gateway with the deposit ref never and they replied saying the amount has been settled with the merchant that is 1xbet

This is the msg.....

Dear Customer, Your A/c 006187 is debited by Rs. 17500 on 01Oct20. Avbl Bal: Rs. 2502.52. Info: INB/772878041/EDUPRO360(BILLDESK)/NA. Call 18605005555 for dispute.

If you haven’t done this transaction please click hereOR Call us at 1860-419-5555, 1860-500-5555 and Press 0 to report.

The attachment consists of:

1)Screenshot of the email that the sent me to wait for 14 days.

2)screen shot of email reply of the third party payment gateway which said that the amount was received by 1xbet

3)screenshot of the deposit that I made

4) my bank statement from the date of deposit till date.

Hope ask gamblers will help me resolve it, consider this proofs attach to the complaint I raised on your website as well

Rahul4407 <email removed> on askgamblers

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ₹17500

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Rahul4407,

The AskGamblers Complaint Team is kindly asking you to assist the 1xBet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

1xBet Casino

• Representative

5 years ago

Dear @RAHUL4407,
the requested information is still being checked on the payment system side. We are now waiting for their answer. As soon as we receive it, we will notify you immediately. Also, in order to verify the transaction details, you need to provide your bank statement from the date of deposit till present to the Support Service - info-ind@1xbet-team.com. Please send the required document for verification. Also, we kindly ask you to leave us feedback when you send the documents that we can check them more quickly. Thank you for your cooperation

Rahul4407

• 1 reviews

5 years ago

Have some mercy on us , It's going to be a month in 2 days... anyways it's just 3 simple steps tell ur corresponding specialist about this, check my gaming transaction history after I received 20000 withdrawal amount within span of 5 mins I deposited 17500 which did not get credited to my gaming I'd this is on the 1st of October proff is the statement I send u and then I tried 2500 which got credited to my gaming I'd. The reference number for the net banking transaction of 17500 is PRN ref SUTI9281942302 and as I said earlier the third party gateway payment regulatory body has sent me an official mail that you have received the money. I really don't know why is it taking so long.
Down again attaching the payment gateway offical mail screenshot
Also mind you I have written to the Curacao egaming regulatory body about this...please take this very serious and on high priority

1xBet Casino

• Representative

5 years ago

Dear @RAHUL4407,
the information is still being checked. We have sent a request to the payment system, but so far no response has been received. We are waiting for information from the payment system. As soon as we have new information, we will reply immediately. Thank you for your understanding

1xBet Casino Complaint Stats

Resolved 393 / 424

Avg. Amount $2,796

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Deposit pendings

I have deposited amount of 2900rs on 29/06/2026 by using UPI but my amount is not been credited. I have sent multiple messages to him but my amount has not been credited. Please solve my problem as soon as possible.

Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

Unique transfer number:607738753633

62h left

₹4,800

My account is still under verification and I currently cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

1xBet Account ID: [1160783039]
Current Balance: [6096 SRR]

36h left

ر.س.‏6,096

Withdrawal not received but successful

Withdraw twice on Aug 6

Reference # 5134211985 amounting to 1287.06 was successful and received

However Reference # 5134246773 amounting to 16000 was successful but I did not receive it

I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

I've also created a ticket with my bank, and according to my bank the transaction receipt they sent me with the reference number could not be found on their side. This just means that the payment did not go through and 1xbet did not give me my money

I have also sent them my transaction history 24 hours before the withdrawal date and 72 hours after the withdrawal date showing that I did not indeed receive the 16000 and yet they still kept telling me that the withdrawal was successful

I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

Clearly 1xbet does not want to acknowledge that it is their fault and they don't want to let me withdraw my money

Payment delayed for 5 days now, I will keep updating this until I get my withdrawal

39h left

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Complaint against 1xBet 1942 USDT TRC20 withdrawal marked completed but not received

I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

23h left

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Depositing issue

I made a deposit of 85$ on 7/6 and didn't get my funds or anything near to that after a few weeks when I was checking out the query i was told by the specialist that I need to send all verifications including a screen recording of my bank application so that they can help but i picked the payment receipt and transaction advice and emailed it to them so all the information needed and necessary to approve the deposit was sent. Following that delay in deposit processing, I received an email on July 29, 2026, from [email protected].
In the email, the merchant explicitly instructed me to email them a clear view of my full 16-digit bank card number.
Demanding full, unmasked payment card details via unencrypted email is a severe security violation and creates an extreme risk of financial fraud.
Due to these predatory and insecure practices, I have refused to comply with their request. And still i have not received anything from the merchant

62h left

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Withdrawal of Rs 20500 INR

Hi Team,

Account : 102272043
I made a withdrawal of Rupees : 20,500 INR on 3rd Aug. As in the status it is showing successful but the amount is not credited to my account.
I made multiple attempts to the customer support as the given window for the resolution is 48 hours but still no response. Even a payment query is running but no response whatsoever.

Attesting the bank statement as well as the snap shots for reference. Please do the needful in getting the amount credited.

Resolved

₹20,500

My bet has never been settled

I am submitting this complaint against 1xBet regarding an unresolved El Casino Auto Roulette bet.

Account ID: 1309412479
Bet ID: 3667386324
Provider: El Casino Auto Roulette
Game ID: RA619872
Date: 24/07/2026
Time: 12:01 UTC

My bet has never been settled. Even now, the bet history still shows the pending/loading icon, which confirms that the bet has not been processed.

I contacted 1xBet Support several times. They informed me that the El Casino provider had already restored the balance. However, no funds have been credited to my account.

The amount that should be credited is 15,300 MRU.

I have attached a screenshot showing that the bet is still pending and has not been settled.

I kindly request AskGamblers to contact 1xBet and help resolve this issue by ensuring that my bet is correctly settled and that the missing 15,300 MRU is credited to my account.

Thank you.

66h left

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Unrightfully blocking account and delaying verification for 23 days

Dear AskGamblers Team,

I am writing to lodge a formal complaint against 1xBet regarding my account (sent to thecasino >]). My account was completely frozen on July 10th, 2026. Since then, I have been blocked from both betting and withdrawing my remaining balance of 668,447.36 CLP.

I have shown 100% cooperation with their Security Department ([email protected]) and have already provided ALL requested documents long ago. This includes my official Chilean RUT ID, a selfie holding my ID, a phone screen showing my ID, and full bank statements (Cartola Bancaria) proving my transactions.

Despite providing all verification materials, my account has been stuck in "review" for 23 days. Every time I email their security team, I receive the exact same automated copy-paste response telling me to "wait for notification".

This is a clear delay tactic to withhold my legitimate funds. I have violated no terms and conditions. I kindly request the AskGamblers team to intervene, investigate 1xBet's malicious delay, and help me recover my balance of 668,447.36 CLP.

Thank you for your assistance.

58h left

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Waiting for my money for one week

I made a withdrawal on Monday, 20/07, and I am still waiting for my money.

It's not my first time cashing out. I can say that I could be a VIP member cause I play every day, but I think that's not enough for them, cause many times they retained my deposits too,

Once I made a deposit, and it didn't arrive in my account until weeks later, like 3-4 weeks. I tried to get help, but they never solved anything; they just said the same thing. For example, this time all the agents that I called said to me that my money will arrive in my account in a maximum of 5 days.

Tomorrow is the 7th day, and now all the agents say that máximum is the 30th. But they don't tell you why, never; you can't cancel either.

It's the only casino where I have had these problems, the only one, but I can't understand why.

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Unjustified delay on withdrawal after successfully completing the kyc verification

account id: 313968111
support ticket: # 73853494
amount: 18200 USD

Dear AskGamblers team, my account's withdrawal was blocked by 1xbet casino for KYC verification. I sent all the required documents as they asked and successfully passed my security verification . Then i tried to withdraw but its still rejected. But it's been over 4 months I haven't received any response from them. their support team ignores and sends automated response. When I asked them how much more time it takes their ignored my emails and just delaying my withdrawal.

Dear Ask Gamblers team, please intervene in this matter with the casino so I can withdraw my funds or get clarification form them, as they don't clarify or respond to the email.

Rejected

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