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1xBet Casino - Account locked for over a week

RESOLVED
Complaint Info
Disputed casino 1xBet Casino
Reason Verification issues
Posted on July 1, 2021

Hello,

I'm VIP Status Member and my account is locked for over a week. They asked for my ID, which they already had, because I have this account for over 3-4 years and I also have 230eur in it. After deposit they locked and now they only respond with standard text that they are working on my issue also they said if I'm going to write again they gonna block my email.

I don't see any reason why they would keep my deposit (via crypto). It's just disaster, not casino.

I'm very disappointed, support is doing nothing, LifeChat is probably some kind of AI based bot and that's pretty much it.

Posted on July 2, 2021

Dear, ZECHICO

Thank you for providing all the necessary information.
We sent a corresponding request to the Security Service. At the moment, the situation with the payment is being checked by your payment system. We sent an additional request to the payment system and as soon as we receive a response, Support Service will surely provide you with the answer.

Posted on July 3, 2021

Nothing is changed...
Same old story...

Posted on July 7, 2021

Dear, ZECHICO

Thanks for waiting. Your appeal is in progress. We are still awaiting a response from the payment system. As soon as we received new details about your situation we'll be in touch and answer to you

Best regards,
The 1xBet Support

Posted on July 9, 2021

Dear, ZECHICO

Thank you very much for waiting.
The Security Service received all the necessary information about your situation from the payment system. You have successfully passed the verification procedure and can use your account without any restrictions - you can make bets, deposits and withdrawals.

If you have any further questions please let us know - we are always ready to help you.

Best regards,
The 1xBet Support

AskGamblers
Posted on July 9, 2021

Dear @zechico,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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