Complaint #70 1xBet Casino

8.1 ETH withdrawal seriously delayed

By Caio V.

7 years ago

Message on forum

Hello,

I'd like to expose an issue that I'm having with this company (1xBet).

I've asked for a withdrawal of 8100 mETH (or 8.1 ETH) on 08/08/2018 (11h51pm) and its approval was made 12 minutes after. Up to this point, all was ok.

After the approval, the withdrawal is suppose to take only 15 minutes until it arrives in my wallet (Ethereum Wallet), however until right now (more than 24 hours after) they didn't send me the payment. I know that delays happen, it's ok, however I'd like to know what is happening. So, I tried talk with the Live Chat support in order to know what is happening, and this is the talking transcription:

Me - Hello Jennifer, my withdrawal 119003027 was approved, however it wasn't send to my Ethereum Wallet yet. Can you help me?
Me - It's taking more than 24 hours.
Jeniffer (1xBet) - Hello. Please, specify the date and the amount of that withdrawal.
Me - Request Nº 119003027 | 8100.00 mETH | 08/08/2018 23h51
Jeniffer (1xBet) - Hold on , please. I will check the information .
Me - ok
Jeniffer (1xBet) - Your withdrawal request has been approved from our company's side. Now you should wait for the approval from the payment system provider.
Me - ?
Me - which payment system? I'm using crypto currency.. Ethereum, not a payment system
Jeniffer (1xBet) - It is the payment system.
Me - It always takes only 15 minutes. I'd like to know what is happening.
Me - No, it's not haha. It's blockchain.
Jeniffer (1xBet) - Please, wait for the confirmation from the operator.
Me - Ok, do you have a estimate time or something like that? It's ok the delay, I just want to know what is happening.
Jeniffer (1xBet) - All the information regarding this issue has been provided to you.
Me - Actually, no information was provided, but ok. Thank you.
Jeniffer (1xBet) - If you have no further questions, I wish you all the best.

Unfortunately, this was the "help" that was provided me. How I just said above, delays happen, but I'd like to know what is really happening in order to be aware about the whole situation.

I hope I only had a bad lucky with an ill-prepared employee and AskGamblers and 1xBet will help me in order to solve this issue.

Thank you.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ETH8.1

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

caiovilla

• Brazil

7 years ago

I've received my ETH. I'd like to thank AskGamblers for help me to solve this issue.

AskGamblers

• Support Team

7 years ago

Dear @caiovilla,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

1xBet Casino

• Representative

7 years ago

Hi again, I've been informed that you've received your payment 1 hour 40 minutes ago. Please confirm or deny that.

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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