Complaint #1524 1xBet Casino

25000 Deposit Successful but Not Credited into Gaming Account

By Sai Vinay M.

6 months ago

I am writing to follow up on my unresolved deposit issue regarding a ₹25,000 UPI payment that was successfully transferred from my bank account, but was later shown as “Declined” in my 1xBet account.

On 23 January 2026, I completed the UPI transaction successfully. The amount was debited from my Kotak Mahindra Bank account and the bank has confirmed that the transaction was completed successfully. However, after the payment, the deposit order in my gaming account was marked as declined, and the amount has neither been credited to my 1xBet account nor refunded back to my bank account.

I have already raised a payment query in your system, details of which are mentioned below, and have attached the bank transaction proof as requested.

Transaction & Payment Query Details:

Player ID: 1425176821

Query Number: 12240036

Amount: ₹25,000 INR

Payment Method: UPI QR

Transaction Date & Time: 23/01/2026, 21:01

Bank: Kotak Mahindra Bank

Recipient Name: Orien Sales

Agent UPI ID: crystaonlinestorepayspl@nsdlpbpay

UPI Transaction ID: 602323957539

Kotak Transaction ID: K811T723ccb044235415f8cce10f38c29d3

Your response on the payment query states that I need to wait 14 banking days. I would like to highlight that UPI transactions are instant, and in cases where a transaction fails, the amount is usually reversed automatically within 72 hours. Since the bank has confirmed a successful transfer, the funds should either be credited to my gaming account or returned to my bank account.

At present, the amount is stuck without any clear status, which is concerning. I kindly request you to please recheck this transaction with your payment provider/agent and provide a clear resolution.

I request one of the following at the earliest:

Credit the deposited amount of ₹25,000 to my 1xBet account, or

Process a refund back to my bank account if the deposit cannot be completed.

All required proofs have already been shared from my side. I would appreciate a clear update and resolution on this matter.

Thank you for your assistance. I look forward to your response.

Kind regards,

< full name removed >

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount ₹25000

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

6 months ago

Dear @dumpsubhash,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your payment.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

6 months ago

Dear dumpsubhash,

The transaction on the part of the bank has been completed. Your request is currently being processed. If the funds are not returned to you within 14 banking days, please create a new request and attach a bank statement from the moment the payment was created to the current date.

However, the 14 days have not yet been completed. Once the 14 days are over, we need you to provide the bank statement from the deposit date till the current date, after which we can request an update from the payment department.

Hope for your understanding!

Kind regards,
1xBet Team

AskGamblers

• Support Team

6 months ago

Dear 1xBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

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I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

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My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

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Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

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Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
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