Complaint #953 1xBet Casino

1xBet Withdrawal Problem

By Lilstorm

1 year ago

I have deposited money using my credit card "Master Card" twice and used the amount deposited to bet in bets with odds greater than 1.1.

Later I deposited money using "Instapay" method and also placed bets using more than the deposited amount.

Now, "Instapay" is not available for me to withdraw, it says "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method.".

If I use alternative method "MasterCard" the way I deposited before, the payment is always rejected with reason (Declined by operator. (Payment processing error)).

It has been 5 working days since I got these errors with no solution.

Disputed Casino 1xBet Casino

Reason Declined payment

Amount ج.م.‏13000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lilstorm

1 year ago

My problem was resolved and I can use instapay now to withdraw my money. Yet, I got no response to my e-mail to security-en@1xbet-team.com even though more than 72 hours elapsed.

1xBet Casino

• Representative

1 year ago

dear LILSTORM,

All requests are considered on a first-come, first-served basis, usually a response is received within 72 hours, also make sure that your request is from an e-mail address linked to your game account. Thank you for your cooperation and waiting.

Best regards,
The 1xBet Team

Lilstorm

1 year ago

How long does it take for security-en@1xbet-team.com to respond and resolve the issue?

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

86h left

₹5,050

Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

37h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

41h left

₹13,000

Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

95h left

$5,500,020

Withdrawal of amount Rs 35356 not credited

I want to complain against 1xbet as I withdrew an amount of. Rs 35356 on 09 june 2026 but I didn't receive any of the money to my account. I contacted their team. And they created a ticket and said money will be credited in 7 banking working days. But still to date nothing has happened. Each time I ask they do the same to me. It was my hard earned money. I request ask gambler team to intervene on this. I am attaching all of the things. My account id is 1684998241.

82h left

₹35,356

4000inr not credited since May 2026

Hey 1Xbet team, I deposited inr 4000 on 22 may 2026 and it's now 18 june and my deposit has not been credited yet, your customer support is asking me send my bank account statement to which i have provided it multiple times yet again and again I'm receiving the same reply asking me to send statement on mail or on chat, i have sended it to your mail, in chat and in payment query section as well, please look onto it and deposit my money asap

my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same