Complaint #1203 1xBet Casino

1xBet Withdrawal Marked as Completed but Funds Not Received

By mando55

1 year ago

Message on forum

Dear AskGamblers Team,

I am facing a withdrawal issue with 1xBet. I requested a withdrawal of 19,900 EGP on December 11, 2024, at 6:34 Cairo time, but I have not received the funds in my Vodafone Cash account.

Withdrawal details:

Withdrawal request number: 3032579511

1xBet account number: 1075966889

Vodafone Cash number: 01068986834

Date of request: 11/12/2024

Time: 6:34 Cairo time

Issue details:

My withdrawal status on 1xBet is marked as "Completed", but I have not received the money in my Vodafone Cash account.

I contacted Vodafone Cash support, and they confirmed that no transaction was received.

1xBet requested a stamped statement from Vodafone, but obtaining this document requires special authorization from the Administrative Prosecution Authority, making it extremely difficult.

Despite the challenges, I managed to obtain a PDF statement from Vodafone and also visited a Vodafone branch to collect a printed version, which I photographed and sent to 1xBet.

Request:

I kindly request AskGamblers' assistance in resolving this issue. I have provided all necessary evidence, and I simply want my rightfully withdrawn funds to be processed correctly.

Attachments:

Screenshot of the withdrawal request from 1xBet.

Vodafone Cash statement (PDF and photographed version).

Chat history with 1xBet support regarding this issue.

I hope for a quick resolution as this amount is important to me. Thank you for your support.

Best regards,

< full name removed >

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ج.م.‏19900

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Due to the fact player failed to cooperate and send needed info and bank statement requested, AskGamblers Casino Complaint Team had no other option but to reject the case.

mando55

1 year ago

Subject: RE: 1xBet Refund – Full Proof Provided (Account: 1075966889)

Dear 1xBet Support Team & AskGamblers,

I reject 1xBet’s false claims that I am "not cooperating."

🚨 I have provided ALL necessary proof multiple times, including screenshots of my Vodafone Cash transactions.
🚨 My bank does not provide PDF statements for my transactions, but the screenshots clearly show that I never received my withdrawal.
🚨 If 1xBet insists that the payment was processed, I demand official proof from their payment provider, including transaction ID and confirmation.

📎 [Attach your screenshots again]

AskGamblers, please note that 1xBet is delaying on purpose and making false claims to avoid refunding my money.

I expect an immediate resolution.

Best regards,
Nabil Mohamed Ahmed El-Laban

1xBet Casino

• Representative

1 year ago

Dear user,

In your last message, we see only the same screenshots that we have reviewed multiple times. If you truly wish to cooperate, it is necessary that you provide the previously requested documentation, specifically the **bank statement** proving that you have not received your withdrawal.

The responsible department has repeatedly confirmed that the withdrawal has already been credited to your account. If you believe otherwise, you must present concrete evidence through the requested documentation.

**Dear AskGamblers team**, we kindly ask you to consider that the user has failed to cooperate despite multiple requests. Please take this lack of cooperation into account when reviewing this case, as we cannot continue this cycle without receiving the necessary information.

Best regards,
The 1XBET Team

mando55

1 year ago

Subject: FINAL NOTICE – 1xBet is a Scam! Refund My Money NOW

Dear 1xBet Support Team,

I have completely deleted your platform and will NEVER use it again. You are scammers who stole my deposit just because I exposed your fake withdrawal confirmation!

🚨 You sent me a FAKE withdrawal message.

🚨 You blocked my deposits as revenge.

🚨 You keep delaying my refund with excuses.

I will not stop exposing your fraud until I get my money back. Refund my money NOW to Vodafone Cash (01068986834), NOT to my 1xBet account!

If I do not receive my refund immediately, I will escalate this case to financial authorities and legal regulators.

Best regards,

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

See all complaints for this casino

Unresolved withdrawal issue since 07 May 2026

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

64h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

67h left

₹13,000

Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

43h left

$5,500,020

Withdrawal of amount Rs 35356 not credited

I want to complain against 1xbet as I withdrew an amount of. Rs 35356 on 09 june 2026 but I didn't receive any of the money to my account. I contacted their team. And they created a ticket and said money will be credited in 7 banking working days. But still to date nothing has happened. Each time I ask they do the same to me. It was my hard earned money. I request ask gambler team to intervene on this. I am attaching all of the things. My account id is 1684998241.

39h left

₹35,356

4000inr not credited since May 2026

Hey 1Xbet team, I deposited inr 4000 on 22 may 2026 and it's now 18 june and my deposit has not been credited yet, your customer support is asking me send my bank account statement to which i have provided it multiple times yet again and again I'm receiving the same reply asking me to send statement on mail or on chat, i have sended it to your mail, in chat and in payment query section as well, please look onto it and deposit my money asap

my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same

91h left

₹4,000

Submitted all required documents for verification but my withdrawal still declined

I created an account on 1xbet and I deposited 1000 and 1000 USD and started playing but when I tried to withdraw the funds my withdrawal request was declined, I spoke to customer service they asked for documents for account verification I sent all the documents

Yes, I provided all documents, First, they asked for a photo of my National ID card, then a selfie with my National ID. Next, they asked for a slip of the funds deposited from my crypto wallet. Next, they asked for a selfie with my National ID and the mobile phone from which the email conversation took place. Finally, they asked for a geolocation photo. I provided all the documents, but I haven't received a reply from the casino. I am still unable to withdraw. I spoke to customer support, but they haven't provided a solution. Please help me

20h left

$10,600

Deliberately prolongs review process and uses automated replies to hold

I am filing a formal dispute against 1xBet for unfair verification practices and withholding my funds. My standard KYC identity documents (ID, address proof, selfie) were already accepted by the security team.Following a review, 1xBet demanded an official medical certificate confirming the absence of a gambling addiction, specifically requiring a physical, handwritten signature. I completed the required evaluation with a licensed physician. I submitted a high-resolution photograph of the official certificate, featuring the physician's live handwritten signature in ink and the clinic's physical stamps .
Instead of finalizing the verification, 1xBet is deliberately prolonging the review process. Whenever I check up on the progress, I only receive automated, robotic email templates stating that the case is still under review.
They are using these stall tactics as an impossible loop to hold my balance hostage. I demand that 1xBet immediately reopen my account and allow me to withdraw my full balance. I request AskGamblers to mediate and compel 1xBet to restore my account access and release my total winnings.

89h left

$3,000

Withdrawl Not Avaliable

I have deposited money using my credit card "Master Card" twice and used the amount deposited to bet in bets with odds greater than 1.1.
Later, I deposited money using the "Instapay" method and also placed bets using more than the deposited amount.
Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."
If I use the alternative method "MasterCard", the way I deposited before, the payment is always rejected with reason (Declined by operator. (Payment processing error). O
It has been 5 working days since I got these errors with no solution.
I already sent an email to security-en@1xb-et-team.com, but no reply yet.

Declined Withdrawal Number:N4933423525
Date: 11/6/2026
Amount :2000 egp

63h left

ج.م.‏2,000

I deposited money using Vodafone Cash

To the 1xBet Finance Team: I deposited money using Vodafone Cash 8 days ago, and the funds haven't been added to my account yet. ID: 1681187831 Deposit Amount: 500 Egyptian Pounds Date and Time: 9:20 AM I placed an order 9 days ago, and support keeps telling me my request is being processed. I've sent all the necessary proof of deposit.

47h left

ج.م.‏500

Unjustified Account Block and Confiscation of Funds

Complaint Description:

"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (ID: 1648491937). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation.

I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

Rejected

د.م.122,559