Complaint #714 1xBet Casino

1xBET withdraw issues

By Anthony K.

3 years ago

My issue with 1xbet is the poor support practice they have exercised and the actual support help. I have been trying to withdraw my fund from my account and it seems they have made it a challenge all a sudden.

I've made deposits and withdrawals with them in the recent month fine. but it seems to be an obstacle just to receive my funds. My issue is, they ask for a confirmation code to be inputted at the withdrawal screen, via SMS text messenger to the register number on the account.

Now the SMS "confirmation code" doesn't get sent to me. So I notified support about this issue...

First notification with support, she told me it was an internal technical issue, and to please try again later or try a callback consultant for the code.

So I issued a callback, and it's been over a day, and yet still no callback.

Next day I contact support about the same issue. He asked me to take out sim card and reboot it that way, and also to check if their number aren't in spam folder. So I did all that and still had no success. I ask the support if they can just email me the code, or even disable the confirmation code, because it's not necessary. It has nothing to do with interac withdrawal feature. I've withdrawn with different casinos, and it doesn't need a confirmation code. Therefore asking these questions with support, he doesn't give me an answer...I also asked if I can provide a different number to receive this SMS txt, and yet he doesn't answer me. His response is to state that the conversation is cyclic... without answering my question. To me honestly, the issue seems to be on 1xBet side. Nothing to do with my phone receiving the confirmation code through SMS. If that was the case, why couldn't I give them another number for this"confirmation code"? I even ask them to send me via e-mail, OR better yet, disable the confirmation code, but they said it's not possible to receive in via email. Here I am, trying to find any possible way to resolve this. What the support should be doing...

I spend money with this sportbook every day, and never had an issue with depositing, but I guess it comes to withdrawal, it's a different case...

Seems like it's an obstacle all of a sudden to submit a withdraw. The main issue here is the "confirmation code" so could I please get some actual attention from 1xbet and resolve this issue? Because I'm tired of waiting for a response from support... because that, department needs attention. I shouldn't have to wait for hrs just for a response. Support needs to be improved. I just want my funds, and move forward from this, please and thank you.

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount $300

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear @TT88,

Should you face issues with other payments which were not part of the present case, please feel free to submit a separate complaint.

Thanks in advance for your cooperation.

TT88

3 years ago

Yes i have, but 1xbet. But you still havent gave me an answer..... will there be any more issues...? i shouldnt want to re write my concerns are. My code was obviously disabled. until ask gamblers got involve, all the sudden it works.... and the 1xbet support. was so firm that the issue was on my side. And i was 100% right it wasnt. You guys replied stating somebody will email me and fix it. nobody took the time to email me, i just tried the withdraw and all the sudden it work. This is a serious concern!! so please answer my question. SO WILL THERE BE ANY OTHER ISSUE IF WE CONTINUE OR BUSINESS TOGTHER???? theres no need to keep re opening this case, if u cant assure fair business practice....

AskGamblers

• Support Team

3 years ago

Dear @TT88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

3 years ago

Dear AskGamblers Team,

The player has made a successfull withdrawal on 20.03

1xBet Casino Complaint Stats

Resolved 379 / 412

Avg. Amount $2,835

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Submitted all required documents for verification but my withdrawal still declined

I created an account on 1xbet and I deposited 1000 and 1000 USD and started playing but when I tried to withdraw the funds my withdrawal request was declined, I spoke to customer service they asked for documents for account verification I sent all the documents

Yes, I provided all documents, First, they asked for a photo of my National ID card, then a selfie with my National ID. Next, they asked for a slip of the funds deposited from my crypto wallet. Next, they asked for a selfie with my National ID and the mobile phone from which the email conversation took place. Finally, they asked for a geolocation photo. I provided all the documents, but I haven't received a reply from the casino. I am still unable to withdraw. I spoke to customer support, but they haven't provided a solution. Please help me

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Instead of finalizing the verification, 1xBet is deliberately prolonging the review process. Whenever I check up on the progress, I only receive automated, robotic email templates stating that the case is still under review.
They are using these stall tactics as an impossible loop to hold my balance hostage. I demand that 1xBet immediately reopen my account and allow me to withdraw my full balance. I request AskGamblers to mediate and compel 1xBet to restore my account access and release my total winnings.

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I have deposited money using my credit card "Master Card" twice and used the amount deposited to bet in bets with odds greater than 1.1.
Later, I deposited money using the "Instapay" method and also placed bets using more than the deposited amount.
Now, "Instapay" is not available for me to withdraw; it says, "Withdrawals can only be made using the same payment details as those that were used to deposit funds into your account. If you use various payment methods to make deposits, the withdrawals you make should be proportionate to the amount deposited via each payment method."
If I use the alternative method "MasterCard", the way I deposited before, the payment is always rejected with reason (Declined by operator. (Payment processing error). O
It has been 5 working days since I got these errors with no solution.
I already sent an email to security-en@1xb-et-team.com, but no reply yet.

Declined Withdrawal Number:N4933423525
Date: 11/6/2026
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I deposited money using Vodafone Cash

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Unjustified Account Block and Confiscation of Funds

Complaint Description:

"On 29/04/2026, I deposited 122,559 MAD into my 1xBet gaming account (ID: 1648491937). Only 5 minutes after this deposit, 1xBet blocked all my withdrawal, deposit, and betting functions without any explanation.

I immediately contacted their live support, who instructed me to email [email protected]. Following their instructions, I reached out to that department, who then redirected me to [email protected]. I sent my detailed emails to both addresses on 22/04/2026. However, I have received absolutely no response from them for over 10 days.

I have contacted their live support over 100 times since then. Every time, I am given different, contradictory instructions by different operators, which has left me completely confused and frustrated. Instead of resolving the issue, they simply tell me to 'wait,' and today they even blocked my access to the live chat feature entirely.

I am a legitimate player who deposited my own money, and my funds have been frozen for no valid reason. I have provided all required identification, yet the casino remains completely unresponsive. I kindly request the AskGamblers team to intervene and help me recover my balance."

Account ID 1648491937

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Unsettled deposit

I have deposited money into my account 503524997. It's been 4days still not credited. My bank says it was a successful process, but still no progress on their verification process with an amount of 33,000 Philippine pesos and 10 peso fee. I have sent all the files and the customer support always says on process verification pls help me.

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Verification delay and communication failure on withdrawal

I am submitting this complaint regarding an unresolved verification (KYC) delay and subsequent lack of communication from 1xBet support, which is blocking my ability to withdraw my funds.

Upon requesting a withdrawal, 1xBet support requested additional verification documents. I successfully provided a clear copy of my passport.

Following this, the casino requested a bank statement.

After an initial misunderstanding regarding the format, I provided the exact, official bank statement requested by the security team. Despite submitting the correct document via email exactly as requested, I received repetitive automated replies stating, "Please provide the documents required." I have re-sent the correct document three separate times to ensure visibility.

Security/support has now completely stopped responding to my emails, and my withdrawal remains blocked.

I have fully cooperated with the KYC process and provided all requested documentation.

I request that 1xBet review my submitted bank statement, successfully verify my account, and allow me to withdraw my funds.

I have attached my bank statement, my I cash one details, and an email thread between me and the security department of 1xbet.

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Uncredited Bank Transfer Deposit of 235000 TRY 17 Days Delay

Uncredited Bank Transfer Deposit of 235,000 TRY - 17 Days Delay

Dear AskGamblers Team,
I am filing this complaint against 1xBet because a significant deposit I made has not been credited to my account for 17 days.
> On [May 10, 2026], I initiated a bank transfer deposit of 235,000 TRY to the account details provided by 1xBet. The transfer was made via Enpara to the specific recipient name provided by the platform (Uğur Balaman).
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Waiting 17 days for a deposit to be processed is completely unacceptable. I have attached all the necessary documents proving the successful transaction. I kindly request your assistance in pushing 1xBet to either credit the 235,000 TRY to my account immediately or refund the full amount back to my bank account.
Thank you for your time and help.
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1xbet id:herecashew
I attached my bank receipt and other necessary files.

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Account email: < sent to the casino >

Withdrawal number: 4859487489

Payment query number: 17115849

I made a withdrawal request using the BaridiMob payment method. The withdrawal was first approved and then marked as successful only a few minutes later. However, after checking my bank account, I found that no funds had been received.

I personally contacted my bank and provided them with the transaction date and time of my bank account ,The bank confirmed that:

no such transaction was ever received or processed on their side,

there is no pending transfer,

and this type of operation normally takes around 15 minutes, which also matches the timeframe stated on your own website for this withdrawal method.

Additionally, on the same day, I successfully made 6 deposits and one withdrawal using the exact same payment method and account. All of those transactions appeared correctly in my banking history. However, this specific withdrawal is completely missing.

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Despite this evidence, my payment query was closed with the simple response:“The withdrawal amount has been sent to the specified account.”

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I have already provided official proof from the bank confirming that the funds were never received.

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Please check and credit my deposit.

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Date: 2/4/2026

Time: 18:26

Receiver account number: 604100050600047

UTR/Transaction ID: 609219970945

Account number last 4 digits: 7419

Username/ID: 896654877

Sender's UPI ID: raiyash661@okaxis

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