Complaint #1302 1xBet Casino

1xBet Not Processing 1000 rupees Withdrawal Since April 30

By harshks2886

1 year ago

Hello AskGamblers team,

I am filing this complaint regarding my pending withdrawal with 1xBet.

I requested a withdrawal of ₹1,000 from my 1xBet account on April 30, 2025, at 01:33 AM. Since then, the withdrawal has not been processed, and the money has not reached my account. I have contacted 1xBet’s customer support multiple times via live chat and phone, but each time I am only given vague excuses such as “the system is not working” or “please wait,” without any proper update or resolution.

My account on 1xBet is fully verified, and I have met all the requirements for the withdrawal, including any necessary wagering conditions. I have also confirmed that my withdrawal details are correct. Despite this, it has now been over 24 hours, and there is still no sign of the withdrawal being processed.

I have asked their support team for clarification, but they have failed to provide any clear reason for the delay or a timeline for when the funds will be released. This lack of transparency and poor communication is highly unprofessional and frustrating.

I am now requesting AskGamblers’ assistance to help resolve this issue. I kindly ask 1xBet to process my ₹1,000 withdrawal immediately and provide a clear explanation for the delay. I also request a guarantee that this type of issue will not happen again in the future.

I am attaching screenshots of my withdrawal request, chat conversations with support, and any relevant transaction IDs to help with the investigation.

Thank you, AskGamblers team, for your help in resolving this matter. I hope 1xBet responds quickly through this platform and completes my withdrawal without further delay.

Account ID : 1173882409 / Username: < username removed >

Disputed Casino 1xBet Casino

Reason Delayed payment

Amount ₹1000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @harshks2886,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1xBet Casino

• Representative

1 year ago

Dear user,

Thank you for your message.

Your case has already been escalated to the relevant department. However, please note that from the date of our last message, only 5 days have passed, and only 3 days since your most recent response.

As the transaction still falls within the expected timeframe for standard processing, we kindly recommend that you wait a bit longer to allow the payment provider to complete the transaction. If the funds are not received after the full period has passed, we will then proceed with the necessary investigation.

We appreciate your understanding and patience.

Sincerely,
1xBet Support Team

harshks2886

1 year ago

Dear 1xBet Support Team,

I hope this message finds you well.

I am writing to follow up regarding my withdrawal request, as the expected processing time of 7 to 14 banking business days has now passed. Unfortunately, I have not yet received the funds.

I kindly request that you investigate the status of this transaction and provide an update at the earliest convenience. Please let me know if any further details are required from my side to assist in resolving this matter.

Thank you for your attention and support.

Sincerely,
Account ID : 1173882409

1xBet Casino

• Representative

1 year ago

Dear user,

We kindly ask you to wait for the final status of your withdrawal, which may take 7 to 14 banking business days to process. So far, only 5 days have passed.

If the funds are still not received after this period, please contact support again and also notify us so we can assist you further.

Sincerely,
1xBet Support Team

1xBet Casino Complaint Stats

Resolved 395 / 426

Avg. Amount $2,788

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

1xBet Casino Complaints

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Deposit pendings

I have deposited amount of 2900rs on 29/06/2026 by using UPI but my amount is not been credited. I have sent multiple messages to him but my amount has not been credited. Please solve my problem as soon as possible.

Method:paytm

Transaction date and time:29/06/2026/17:57

Amount:2900rs

Player id :249869327

Agent payment details:8053031856@mairtel

Unique transfer number:5068921000031154

I have deposited amount of 1900RS on 10/06/2026, but my amount has not been credited up to know solve my problem as soon as possible.

Method:UPI fast

Transaction date and time:10/06/2026/6:31

Amount:1900

Player id:248969327

Agents payment details:divyarajsinhjageja122@okaxis

Unique transfer number:607738753633

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My account is still under verification and I currently cannot access my funds or withdraw my balance

Dear AskGamblers Complaint Team,

I need your assistance regarding my 1xBet account, which is currently under security verification.

1xBet customer support informed me that my account is being checked by the Security Department and instructed me to send a clear photo of my ID from both sides, together with my 1xBet account number, to:

[email protected]

I have already sent the requested documents to the Security Department, but I have not received any response from them yet.

My account is still under verification and I currently cannot access my funds or withdraw my balance.

I am not sure how to properly submit a complaint on AskGamblers, so I would appreciate your assistance with opening and handling this complaint.

I am fully willing to provide any additional documents required for the verification.

Please help me contact 1xBet and find out the current status of my account and funds.

I have attached screenshots of my communication with 1xBet as evidence.

Thank you for your help.

Kind regards,

1xBet Account ID: [1160783039]
Current Balance: [6096 SRR]

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Withdrawal not received but successful

Withdraw twice on Aug 6

Reference # 5134211985 amounting to 1287.06 was successful and received

However Reference # 5134246773 amounting to 16000 was successful but I did not receive it

I already sent them an email of my transaction history PDF as well as a screen recording of my transaction in the Gcash App which confirms that I did not receive the 16000

I've also created a ticket with my bank, and according to my bank the transaction receipt they sent me with the reference number could not be found on their side. This just means that the payment did not go through and 1xbet did not give me my money

I have also sent them my transaction history 24 hours before the withdrawal date and 72 hours after the withdrawal date showing that I did not indeed receive the 16000 and yet they still kept telling me that the withdrawal was successful

I have been in contact with 1xbet everyday since August 6 and still have not received my money even if I sent everything they were asking for

Clearly 1xbet does not want to acknowledge that it is their fault and they don't want to let me withdraw my money

Payment delayed for 5 days now, I will keep updating this until I get my withdrawal

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Complaint against 1xBet 1942 USDT TRC20 withdrawal marked completed but not received

I am filing this complaint regarding a 1,942 USDT withdrawal from my 1xBet account.

On 08.08.2026, I requested a withdrawal of 1,942 USDT via TRC20 to the following wallet address:

Wallet address: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN

According to my 1xBet transaction history, the withdrawal request was made at approximately 20:27 and was subsequently marked as successfully completed at 20:35.

However, I have never received the 1,942 USDT in my wallet.

I have checked the wallet transaction history carefully, and there is no incoming transaction for 1,942 USDT corresponding to this withdrawal. I am attaching a screenshot of my wallet transaction history as evidence.

The concerning part is that 1xBet has marked the withdrawal as completed, despite the funds not arriving at the destination wallet.

I request that 1xBet provide the following:

1. The TRON blockchain transaction hash (TXID) for this withdrawal.
2. Confirmation of the exact destination address to which the funds were sent.
3. The blockchain timestamp and transaction details.
4. If the transaction was not actually broadcast to the blockchain, an explanation of why the withdrawal was marked as completed.
5. If the funds were sent to the stated address, proof that the 1,942 USDT was successfully transferred.

I am willing to provide any additional information required, including my 1xBet account details and further screenshots.

I would like 1xBet to investigate this matter and either provide valid blockchain proof of the transfer or return the 1,942 USDT to my account.

Amount: 1,942 USDT
Network: TRC20 / TRON
Destination wallet: TPkPpp3z87U4aPVswdVrqvpYzu7s3AUoFN
Withdrawal requested: 08.08.2026 at ~20:27
Marked completed: 08.08.2026 at ~20:35

Evidence attached: Wallet transaction history screenshot showing that the 1,942 USDT was not received.

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Depositing issue

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Demanding full, unmasked payment card details via unencrypted email is a severe security violation and creates an extreme risk of financial fraud.
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Account : 102272043
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Attesting the bank statement as well as the snap shots for reference. Please do the needful in getting the amount credited.

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Account ID: 1309412479
Bet ID: 3667386324
Provider: El Casino Auto Roulette
Game ID: RA619872
Date: 24/07/2026
Time: 12:01 UTC

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I contacted 1xBet Support several times. They informed me that the El Casino provider had already restored the balance. However, no funds have been credited to my account.

The amount that should be credited is 15,300 MRU.

I have attached a screenshot showing that the bet is still pending and has not been settled.

I kindly request AskGamblers to contact 1xBet and help resolve this issue by ensuring that my bet is correctly settled and that the missing 15,300 MRU is credited to my account.

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