1xBet does not verify my account

Dear AskGamblers Team,

I am writing to lodge a formal complaint against 1xBet regarding my account (sent to thecasino >]). My account was completely frozen on July 10th, 2026. Since then, I have been blocked from both betting and withdrawing my remaining balance of 668,447.36 CLP.

I have shown 100% cooperation with their Security Department ([email protected]) and have already provided ALL requested documents long ago. This includes my official Chilean RUT ID, a selfie holding my ID, a phone screen showing my ID, and full bank statements (Cartola Bancaria) proving my transactions.

Despite providing all verification materials, my account has been stuck in "review" for 23 days. Every time I email their security team, I receive the exact same automated copy-paste response telling me to "wait for notification".

This is a clear delay tactic to withhold my legitimate funds. I have violated no terms and conditions. I kindly request the AskGamblers team to intervene, investigate 1xBet's malicious delay, and help me recover my balance of 668,447.36 CLP.

Thank you for your assistance.

I made a withdrawal on Monday, 20/07, and I am still waiting for my money.

It's not my first time cashing out. I can say that I could be a VIP member cause I play every day, but I think that's not enough for them, cause many times they retained my deposits too,

Once I made a deposit, and it didn't arrive in my account until weeks later, like 3-4 weeks. I tried to get help, but they never solved anything; they just said the same thing. For example, this time all the agents that I called said to me that my money will arrive in my account in a maximum of 5 days.

Tomorrow is the 7th day, and now all the agents say that máximum is the 30th. But they don't tell you why, never; you can't cancel either.

It's the only casino where I have had these problems, the only one, but I can't understand why.

account id: 1007888805

support ticket # 89121445

amount: 276000 BDT

Dear AskGamblers team, my account's withdrawal was blocked by 1xbet casino for KYC verification. I sent all the required documents as they asked and successfully passed my security verification on Feb 3. Then the 1xbet casino support team said they sent a message containing my withdrawal code to the address that I provided on my casino account. But it's been over 5 months; I haven't received any letters from them. They didn't provide any tracking number. When I asked them how much more time it takes or to provide me with a tracking number, they replied with the same response as I attached in the screenshot. they didnt sent any code but are just delaying my withdrawal.

Dear Ask Gamblers team, please intervene in this matter with the casino so I can withdraw my funds or get a tracking number or clafication form them, as they don't clarify or respond to the email.

Dear Sir/Madam,

I would like to lodge a formal complaint regarding an unresolved deposit issue with 1xBet.

Despite following all of the operator's instructions and providing every document requested, my issue remains unresolved.

Player ID: 1425176821

Support Query Number: 18290078

Deposit Amount: ₹25,000

Payment Method: UPI QR

UTR: 653504817644

I made a UPI QR deposit of ₹25,000 to my 1xBet account. The amount was successfully debited from my bank account. However, the funds were never credited to my 1xBet account.

I immediately raised Support Query No. 18290078 and submitted all the requested payment proofs.

After reviewing my case, 1xBet informed me that the payment had been blocked by the bank and instructed me to wait 14 banking days. They advised that if the money was not returned during that period, I should submit a PDF bank statement covering the entire waiting period.

I followed these instructions exactly. After 14 banking days, the amount had still not been refunded, and I submitted the requested bank statement.

Instead of resolving the matter, 1xBet informed me that the funds should already have been returned and advised me to contact my bank.

I contacted my bank, which confirmed that the transaction was successfully completed, the funds were debited from my account, and no refund or reversal has been received.

As a result, the ₹25,000 is currently neither in my bank account nor credited to my 1xBet account.

I have repeatedly cooperated with 1xBet's support team and complied with every request, but I have not received any meaningful resolution.

I respectfully request your assistance in investigating this matter and helping me obtain a fair resolution. Specifically, I request that 1xBet be asked to either:

Credit the ₹25,000 to my gaming account if the payment was received by their payment provider, or

Provide official confirmation, along with all relevant transaction details, proving that the payment was rejected or returned so that I can pursue the matter with my bank.

I have provided all supporting documents, including payment screenshots, the UTR details, my bank statement, and my correspondence with 1xBet.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

<full name removed>

Player ID: 1425176821

Dear AskGamblers Team,

I am submitting this complaint because my deposit has not been credited to my 1xBet account even though the payment was successfully completed from my Barq wallet.

1xBet Account ID: < sent to the casino >

Deposit Details:

Amount: SAR 330

Payment Method: Barq Wallet

< transaction details removed >

Date: 25 June 2026

Time: 03:51 AM

The amount was successfully transferred from my Barq wallet to the wallet specified by 1xBet for deposits. However, the funds have never been credited to my gaming account.

I have already contacted 1xBet support and provided all the requested transaction details, but the issue remains unresolved.

I kindly request 1xBet to investigate this deposit, verify the payment, and credit the SAR 330 to my account. If they believe the deposit was not received, I request them to provide a clear explanation supported by official evidence.

I am ready to provide the transfer receipt and any additional documents required to verify my payment.

Thank you for your assistance.

Dear AskGamblers Complaints Team,

I am writing to submit an official complaint against 1xBet regarding a severely delayed withdrawal, a total lack of customer support response, and their failure to provide any payment proof or transaction receipts. It has now been over a month, and the issue remains entirely unresolved.

Here are the details of my account and the disputed transaction:

Casino Username/ID: 1679600061 <email address removed>

Date of Withdrawal Request: 30/05/2026

Withdrawal Amount: 3500 INR

Payment Method Used: Bank Transfer

Current Status in Account: Successful, Paid out

On 30/05/2026, I requested a withdrawal of 3500 via BANK TRANSFER. This payment method matches the exact method I used to deposit. According to 1xBet's terms, the transaction should have been processed within a standard timeframe. However, more than a month has passed, and the funds have not arrived in my personal account.

Furthermore, 1xBet has completely failed to provide a payment receipt, ARN (Acquirer Reference Number), or any transaction reference that would allow me to track this with my bank or payment provider.

Over the last several weeks, I have reached out to 1xBet's support and security teams via email multiple times [mention any other channels like live chat if you used them]. Despite my repeated requests for an update or a transaction receipt, I have received absolutely no reply. My emails are being completely ignored, and I am left entirely in the dark regarding my own funds.

My account is fully verified, all KYC (Know Your Customer) requirements have been met, and I have not violated any terms and conditions.

I request that 1xBet immediately process and release my withdrawal, or provide a valid, official payment receipt with a tracking number so this matter can be resolved.

Thank you for your assistance in mediating this dispute.

Sincerely,

Nirmala