Complaint #811 1xBet Casino

1Xbet deposit not credited to my account

By Gavana

2 years ago

I deposited 71usd in my 1xbet account on 27th November 2023 but no amount was credited to my account. I checked with 1xbet support team by submitting all relevant documents but till today no reply from them.

Why 1xbet support takes longer time to respond and solve your customer's problems???

5Days now, no reply and no solution, what are you thinking 1xbet team and your partners.

Disputed Casino 1xBet Casino

Reason Amount not credited

Amount $71

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Gavana

2 years ago

It has been resolved now. Thanks

Gavana

2 years ago

My gaming ID: 200410805
Date of the transaction: 27 November 2023
Time of the transaction: 16:31 East African Time
Amount involved: 71usd
Payment system used: Vodafone (mpesa) via selcom.

Please find attachements

1xBet Casino

• Representative

2 years ago

Hello, Gavana!

Thank you for reaching out to us. To be able to assist with your case, please provide us with the following information:
Your gaming ID:
Date of the transaction:
Time of the transaction:
Amount involved:
Payment system used:
Screenshot of the transaction:

As soon as we receive this data, we'll be able to look into the situation and assist you with it

Best regards,
The 1xBet Team

1xBet Casino Complaint Stats

Resolved 380 / 413

Avg. Amount $2,840

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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Account ID 1648491937

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