Complaint #57 1win Casino

1win withdrawal successful but not received the money

By [email protected] i.

4 months ago

I am using 1win from Ghana. My ID is 94962009 and on 8 June 2026 I requested a withdrawal of 4,050 GHS to my MTN Mobile Money account. In my 1win account the withdrawal appears as successful/in progress, but the money has still not reached my MTN MoMo wallet. It has now been one week and one day since the withdrawal request.

I have a transaction reference/screenshot for this withdrawal. I contacted 1win customer support and I was told that the money was in progress and that I should wait 24 to 72 hours. Despite following this instruction and waiting far longer than the stated time, my MTN MoMo account has still not been credited and the issue remains unresolved.

I request that 1win immediately credits the 4,050 GHS to my MTN Mobile Money account or urgently finalizes whatever process is needed so that the funds reach my MTN MoMo without any further delay.

Disputed Casino 1win Casino

Reason Delayed payment

Amount GHS4050

Discussion

AskGamblers

• Support Team

2 months ago

Dear Issah,

The casino sent evidence that the payment was sent to your bank account. Please contact your bank.

Issah

2 months ago

I would like to provide a further update regarding my complaint.

1win has now responded that, from their side, the withdrawal was confirmed as completed and transferred to the specified details, and that the matter unfortunately cannot be investigated further.

However, I have still not received the GHS 4,050 in my MTN Mobile Money account.

I have provided 1win with exactly what they requested, including:

- My MTN Mobile Money statement showing that the GHS 4,050 was not received.
- A written response from MTN confirming that they were unable to locate any transaction corresponding to the specified date and phone number.

Despite receiving this evidence, 1win continues to repeat that the withdrawal was completed and is now saying that the matter cannot be looked into further.

I do not believe this resolves the issue. A withdrawal being marked as completed on 1win's side does not prove that the money was actually received by my MTN account, especially when MTN has confirmed that they cannot locate the transaction.

The issue has now been ongoing for almost three months, and I have repeatedly provided the evidence requested by 1win.

I am therefore asking AskGamblers to intervene and help resolve this matter. I am requesting that 1win return the funds to my 1win account balance so that I can attempt the withdrawal again.

I would appreciate your assistance because my communication with 1win has reached a point where they are simply repeating the same response without addressing the evidence I have provided.

Issah

2 months ago

I would like to provide an update regarding my complaint against 1win.

My conversation with 1win has been going in circles. 1win continues to claim that my GHS 4,050 withdrawal was successfully processed and credited, while I continue to explain that I have not received the money in my MTN Mobile Money account.

I have provided 1win with the evidence they requested, including my MTN Mobile Money statement and a written response from MTN confirming that they were unable to locate any transaction corresponding to the specified date and phone number.

Despite providing this evidence, 1win continues to repeat that the withdrawal was successfully processed and has not provided a solution. I have repeatedly explained that the money is not showing in my account and that I have not received it.

This issue has now been ongoing for almost three months, and the same withdrawal has failed to reach my account multiple times.

At this point, I am requesting that 1win return the GHS 4,050 to my 1win account balance instead of attempting to send the money to my MTN account again. I can then make a new withdrawal request.

I kindly ask AskGamblers to review the evidence I have provided and assist in resolving this matter, as my communication with 1win is simply going in circles without any resolution.

Issah

2 months ago

Hello,

I have contacted MTN regarding my GHS 4,050 withdrawal from June 8, 2026. MTN has now confirmed in writing that they were unable to locate any transaction corresponding to the specified date and phone number.

I have provided MTN's statement and written confirmation as evidence.

Since the funds have not reached my MTN account, I am requesting that the GHS 4,050 be returned to my 1win account balance rather than sending the payment to the same account again.

Once the funds are returned to my 1win account, I can make a new withdrawal request and try the withdrawal again.

Please resolve this urgently and confirm when the GHS 4,050 has been returned to my 1win balance.

Thank you.

1win Casino Complaint Stats

Resolved 143 / 147

Avg. Amount $501

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

1win Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 83 out of 87 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

1win Casino Complaints

See all complaints for this casino

Withdrawal delayed for 2 weeks

Hi,

I've been trying to withdraw around 1.6k from this casino since the 22th of October.

I passed KYC, but the withdrawal still isn't going through.

I've contacted support, which has created "tickets," but still the withdrawal doesn't go through.

They also told me to cancel and request the withdrawal again multiple times, but this didn't solve anything; this is why there are multiple withdrawals in the screenshot.

They also told me to write to their email, but my emails aren't answered.

The only option is to make this complaint.

ID: 378929139

90h left

$1,689

Blocked My Account Without Permission and My 1500 Deposit Issue Remains Unresolved

1Win User ID: 377686020

On 19 September 2026, I deposited ₹1,500 into my 1Win account (User ID: 377686020), but the deposit was not credited to my account.

I contacted 1Win Customer Support and submitted all the documents they requested. However, even after submitting all the required documents, my deposit remained uncredited for 20 days.

When I contacted customer support again to ask about my missing deposit, 1Win blocked my account without my permission. I never requested them to block my account.

After publishing reviews on different rating and review platforms, 1Win replied that my deposit had been credited. They also claimed that I had requested my account to be blocked. This claim is incorrect because I never requested 1Win to block my account.

Since my account is blocked, I cannot log in to check whether my ₹1,500 has actually been credited or access my funds. Although 1Win Support claims that the deposit was credited, I cannot independently verify this.

I request 1Win to take the following actions immediately:

1. Unblock my account (User ID: 377686020) so I can access it and verify my deposit.
2. If my account cannot be unblocked, refund my ₹1,500 to my original bank account.
3. Provide transaction proof confirming whether my deposit was successfully credited.
4. Explain why my account was blocked without my permission and why 1Win claimed that I had requested the account block.

I submitted all the requested documents and cooperated with the support team, but my issue remains unresolved.

I want my account unlocked or my ₹1,500 refunded to my bank account. I request 1Win to investigate this matter fairly and provide a clear resolution as soon as possible.

I hope 1Win will take this complaint seriously and resolve my issue without further delay.

Rejected

₹1,500

Deposit pending 5000 INR

Hello 1win Support Team,

I made a deposit of ₹5,000 into my 1win account (ID: 330089304) via PhonePe, but the amount has not been credited to my balance yet.

The payment was successfully debited from my bank account and shows as successful on PhonePe. However, in my 1win transaction history, the request status shows Completed below, while displaying Canceled under the ₹5,000 PhonePe entry.

Please find the transaction details below:

1win Account ID: 330089304

Request Number: SPP-2081309

Deposit Amount: ₹5,000

Payment Method: PhonePe

UTR Number: 531552095639

PhonePe Transaction ID: T2610080649046998554736

Paid To (Merchant / UPI ID): Jas Holidays (jasholidayshcluv@topay)

Debited Account: XXXXXXXXXX9153

Transaction Date & Time: 8 October 2026 at 6:49 AM

1win Request Created Time: 8 October 2026 at 07:18 AM

I have attached screenshots of the PhonePe payment receipt and the 1win request status to this email. Please verify the payment using the UTR number and credit ₹5,000 to my 1win wallet as soon as possible.

Thank you,

1win User ID: 330089304

Resolved

₹5,000

1win Casino 20kUSD Withdrawal Delayed for Over 2 Weeks Despite Completed KYC

I am submitting this complaint regarding an unreasonable withdrawal delay at 1win Casino.

It has now been over two weeks since I submitted the requested KYC documents, yet my withdrawal remains unprocessed.

I have contacted customer support multiple times, but the issue remains unresolved. I have not received a clear explanation for the delay or a specific timeframe for when my funds will be released.

I understand that verification procedures can take time, but keeping a withdrawal pending for over two weeks without a clear resolution is unreasonable.

I am requesting AskGamblers' assistance in getting 1win to process my withdrawal and release my funds as soon as possible.

Resolved

Still not processing $25

User ID: 357262011
> Withdrawal ID: SPP-2180743
> Amount: $25 via Bank Transfer
> Date: 13/10/2026 22:07
>
> My withdrawal has been stuck for over 7 days in status "In process - Verifying payment data". It was created on 13/10/2026 and stopped at 22:09 in "En proceso". I have completed full KYC verification, my bank name matches my 1win account name, and I have provided all documents. Support only says "wait" without any solution.
> I request immediate release of my funds.
> Attached screenshot as proof.

Resolved

$25

Withdrawal problem

Hello Team,

I am filing this official complaint against 1win Casino.

My registered Player ID is [376772694], and my registered email is <removed>

I have a balance of 150,544 PKR in my account, which I won playing Aviator.

For the last 5 days, I have been unable to withdraw my funds. The system displays an error stating, "Withdrawals in PKR are temporarily unavailable." However, the main issue is that EVERY SINGLE withdrawal method, including all Cryptocurrency options (USDT, BTC, LTC), has been completely hidden or restricted for my account.

I have tried contacting Live Chat support multiple times, but I only receive automated copy-paste responses. I have also sent emails but received absolutely no response.

It seems my account is being intentionally restricted from processing any payouts. I request that the resolution team intervene and ask 1win to immediately restore my withdrawal options (especially Crypto/USDT) so I can successfully cash out my funds.

I have attached a screenshot of the error as evidence.

Thank you.

Rejected

₨161,545

Account close after completed verification successfully

I'm a VIP player at 1Win Casino. I deposited around 3,000-4,000 USDT when I created my account. One day, I attempted to withdraw, but was required to complete a verification process. I then verified my identity using my national ID, a live video feed, and a selfie, and the verification was successful. However, one day, my account was blocked for no reason. I emailed the casino and received a reply stating that my account had been permanently blocked. I'm an honest player; I haven't engaged in any illegal activity or used any bonuses. 1Win Casino blocked my account for no reason and hasn't released my deposited funds or winnings yet. Please help.

Resolved

Verified Account Withdrawal Restricted ID 356754889

Dear AskGamblers Complaints Team,

I am filing a formal dispute against 1win regarding an ongoing withdrawal restriction on my fully verified account. My profile identity verification is entirely completed and green; the internal system explicitly states: "Identity verification Status: The data is verified. Thank you for confirming your identity. You can now make withdrawals safely."

On Monday, October 5, 2026, I placed standard, manual outside bets on Red/Black across Roulette games, starting with a ₹20,000 deposit. Following a completely legitimate winning streak, my final account balance reached ₹2,04,612.75 INR.

When I attempted to withdraw, the transactions were immediately placed "Under review."

• October 5: I received an automated security email stating my profile was under an inspection period.
• October 7: Live support chat agents told me that additional withdrawal checks take up to 3 working days and escalated my case file.
• October 11 (Today): The 3-working-day deadline has passed. When I followed up with live support today, the agent stated they could not process the single transaction and instructed me to split my withdrawals into three smaller requests of ₹3,333 each due to gateway processing limitations.

I have fully complied with their support team's instructions and submitted the three smaller split requests today. However, my payouts remain stuck and unresolved. My identity is already fully verified inside the app, and my gameplay was completely manual and fair.

I have attached unedited screenshots as complete evidence:

My approved green Identity Verification tab showing my account number (ID: 356754889).
My updated balance screen showing my total funds.
The live chat log where support instructed me to split the withdrawals into smaller amounts.

I request the AskGamblers team to formally contact 1win management, check my account logs, and help release my legitimate balance.

Thank you for your assistance.

Resolved

₹10,000

Deposit not Receive

My 1Win Account ID is 377686020. I deposited ₹1,500 on 19 September 2026 at 7:48 PM, but the amount has still not been credited to my account.
Every time I contact support, I am told to wait 72 hours. After 72 hours, I contact support again and I am again told to wait another 72 hours. After making me wait, your team again asks for my bank statement and payment proof. I have already submitted my bank statement and payment proof at least 10 times.
UPI Transaction ID: T2609191948330298089946
UTR: 515972486589
Amount: ₹1,500
Please stop asking me to wait another 72 hours and stop requesting the same documents repeatedly. Please investigate and credit my ₹1,500 immediately or provide a proper final resolution.

Rejected

₹1,500

Withdrawal pending since 3 days

Dear AskGamblers Team,

I would like to report an issue regarding my withdrawal.

I requested a withdrawal of ₹55,000, but it has now been more than 3 days, and the withdrawal is still pending and has not been processed.

My ID: 70551324
Withdrawal Amount: ₹55,000
Status: Pending for more than 3 days

I kindly request you to look into this matter and help me get a clear update on why my withdrawal is being delayed and when I can expect the funds to be released.

Thank you for your assistance.

Resolved

₹55,000