Withdrawal of CAD 1000 marked as successful but I never received the funds

Hello AskGamblers team,

I have been playing a lot at 1win Casino, and I have VIP status there. I’ve made numerous deposits and have so far managed to make 3 withdrawals without any problems; however, even though I’ve been playing and have mostly lost money, I encountered a problem with my most recent withdrawal.

On 4 August, I submitted a withdrawal request for 0.02398349 BTC, which is still pending. As far as I can recall, previous withdrawals were processed within 24 hours, but something doesn’t seem right in this case.

I have contacted customer service via live chat several times about this, but I have only received a standard reply stating that I should contact them by email. I have also sent several emails to the address provided and received only one reply asking me to verify my account, even though my account has already been verified. I completed the verification process quite some time ago, so I really don’t understand why they are giving me this excuse and ignoring all my attempts to contact them.

As my account is fully verified, I can’t see any reason to hold up my withdrawal, so I would ask 1win to process it as soon as possible

My user ID is 362920538

Hello,

The account was blocked with a balance of R$6,000.00. I cannot log in or withdraw the funds.

I have contacted 1win support and [email protected] multiple times without receiving a response.

I have all KYC documents ready: ID, selfie with ID, proof of address, and deposit receipts.

I kindly ask AskGamblers to mediate this case and help us recover the blocked funds.

Country: Brazil

Thank you.

Its been 6 days since I made a withdrawal on 1 win app,on the 02 of August 2026,around 1058hrs. The amount was P850, the withdrawal was successful on the portal but the money never got credited to my account. I made several complaints with them and I have not received any help even though I showed them the statement. They ask me several times to make a case appeal yet I showed them that there is no case appeal option under the withdrawal history.

Dear AskGamblers and 1win Team,

I am writing to request your assistance regarding a delayed deposit that has still not been credited to my account.

I deposited **₹25,000 (INR)** on **26/07/2026**, and it has now been over a week. Despite contacting 1win support multiple times, I have not received any meaningful update regarding my issue.

Whenever I reach out through live chat, I only receive generic, automated responses stating that my request will be resolved "as soon as possible." However, no one is able to provide an estimated resolution time (ETA) or any actual progress on my ticket. It has been more than a week, and I still have not received either the deposited amount or a proper response from the relevant team.

I kindly request your help in escalating this issue and assisting me in getting my deposit credited as soon as possible.

Below are my account details and deposit information. I have also attached the deposit screenshot and my bank passbook PDF as proof of the transaction.

Thank you for your time and assistance. I look forward to your prompt response.

Account ID: 11441625

Request ID: SPP-1076347

Transaction ID: 824403230440

Account statement password: 8121724393

Its been 3 days since I've been trying to get my withdrawal and at first they said wait up to 24 hours, then they switched it up to 72 hours and now that its been 3 days they want me to wait 7 days for my withdrawals and I don't see any outcome that I get my money from this website and I've seen on reddit a lot of people with the same issue my account is fully verified with all information already.

< sent to the casino > my account ID

< sent to the casino >My account name

User ID: 366308873

Support Case: SPP-1021512

On July 20, 2026, I requested a withdrawal of ARS 90,000, which remained in "In Process" status.

After waiting two days without receiving the funds or any update, I used the "Create Request" option. At that point, the withdrawal status changed to "Payment Check".

Since then, more than five additional days have passed without any progress or resolution.

I have contacted 1win customer support several times, always providing my support case number (SPP-1021512). Unfortunately, every response has been identical: they state that requests are processed in order, that my case has been forwarded to the relevant department, that they cannot provide any estimated timeframe, and that I simply have to wait.

My account is fully verified, and I have successfully completed many withdrawals before this transaction. In addition, I have also completed other withdrawals after this pending withdrawal, using the same payment method (Mercado Pago), and those withdrawals were processed within minutes or a few hours.

This clearly indicates that the issue is not related to my account verification or payment method, but rather to this specific withdrawal.

I respectfully request that 1win investigate withdrawal SPP-1021512, explain the reason why it has remained in "Payment Check" for several days, and either complete the payment or provide a clear explanation and an estimated resolution time.

I have attached screenshots of the withdrawal status and my support request as evidence.