Complaint #83 1win Casino

Withdrawal not credited INR 33000

By Rajak

1 year ago

I’m writing for your support in getting withdrawal from 1win account.

I made a withdrawal request on 6 October and 9 October’s 2024 for INR 23000 and 10000 respectively however same is still not credited.

I contacted 1win support they said to provide a bank response. I have provided the same and also provided bank statement signed and seal by bank which clearly indicated that kindly verify with the sender. The response of 1win is that fund successful transferred or get refund from bank

How it is possible as a receiver how can I demand a refund? It is the responsibility of the sender to demand a refund, hence requesting your intervention to resolve the issue.

All the documents are attached herewith, my game ID is 49432991

Disputed Casino 1win Casino

Reason Declined payment

Amount ₹33000

Discussion

AskGamblers

• Support Team

6 days ago

Dear @Rajak,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1win Casino

• Representative

6 days ago

Hello!
We reviewed your case and the payment records. Both withdrawals were processed and transferred successfully to the payment details provided on your account.
After that we have requested a screenshot of the bank’s response together with a bank statement covering the period from each withdrawal date up to the date of your request. This information was needed to open a new ticket and continue the investigation with the payment provider. No further ticket was created after that request, so the investigation could not be continued from our side.

AskGamblers

• Support Team

6 days ago

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 1win Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

2 months ago

Dear all,

1win Casino Complaint Stats

Resolved 119 / 119

Avg. Amount $441

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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Dear AskGamblers Team,
I am filing a formal complaint against 1win regarding unresolved verification and funds withdrawal issues for my account ID: 355569670.
I have strictly followed all required procedures and submitted a clean, unedited video recorded via another device displaying my full account credentials, e-wallet transaction history, and proof of identity.
Despite fully complying with their requirements, the support team repeatedly sends generic automated responses without reviewing the provided proof.
The full video proof is uploaded and accessible via this direct link:
https://wormhole.app/kA4XEa#Ab9yegsEVxgkp3n_SVPt-A
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Hello AskGamblers team,

I have been playing a lot at 1win Casino, and I have VIP status there. I’ve made numerous deposits and have so far managed to make 3 withdrawals without any problems; however, even though I’ve been playing and have mostly lost money, I encountered a problem with my most recent withdrawal.

On 4 August, I submitted a withdrawal request for 0.02398349 BTC, which is still pending. As far as I can recall, previous withdrawals were processed within 24 hours, but something doesn’t seem right in this case.

I have contacted customer service via live chat several times about this, but I have only received a standard reply stating that I should contact them by email. I have also sent several emails to the address provided and received only one reply asking me to verify my account, even though my account has already been verified. I completed the verification process quite some time ago, so I really don’t understand why they are giving me this excuse and ignoring all my attempts to contact them.

As my account is fully verified, I can’t see any reason to hold up my withdrawal, so I would ask 1win to process it as soon as possible

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Hello,

The account was blocked with a balance of R$6,000.00. I cannot log in or withdraw the funds.

I have contacted 1win support and [email protected] multiple times without receiving a response.

I have all KYC documents ready: ID, selfie with ID, proof of address, and deposit receipts.

I kindly ask AskGamblers to mediate this case and help us recover the blocked funds.

Country: Brazil

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Dear @1wincasino @askgamblers
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I am writing to request your assistance regarding a delayed deposit that has still not been credited to my account.

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I kindly request your help in escalating this issue and assisting me in getting my deposit credited as soon as possible.

Below are my account details and deposit information. I have also attached the deposit screenshot and my bank passbook PDF as proof of the transaction.

Thank you for your time and assistance. I look forward to your prompt response.

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Transaction ID: 824403230440

Account statement password: 8121724393

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< sent to the casino > my account ID

< sent to the casino >My account name

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