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Withdrawal not credited INR 33000


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By Rajak
1 year ago
I’m writing for your support in getting withdrawal from 1win account.

I made a withdrawal request on 6 October and 9 October’s 2024 for INR 23000 and 10000 respectively however same is still not credited.

I contacted 1win support they said to provide a bank response. I have provided the same and also provided bank statement signed and seal by bank which clearly indicated that kindly verify with the sender. The response of 1win is that fund successful transferred or get refund from bank

How it is possible as a receiver how can I demand a refund? It is the responsibility of the sender to demand a refund, hence requesting your intervention to resolve the issue.

All the documents are attached herewith, my game ID is 49432991
Disputed Casino 1win Casino
Amount ₹33000

Discussion

User name

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of 1win Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

User name

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence from the 1win Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

User name
Hello!
We sent a letter to your email address. Please check it.
Regards, 1win team.
User name

Dear all,

This complaint has been reopened as per 1win Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

1win Casino Complaint Stats

Resolved 101 / 104
Avg. Amount $487
Avg. Complaint Duration 11 days
Avg. Response Time 2 days
Withdrawal successful but funds not credited to bank account

I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts.

On 03 July at 03:18 p.m., I requested a withdrawal of 4,000 INR via IMPS to my State Bank of India account. In the 1win system, this transaction is shown as “Successful,” but the money has still not been credited to my bank account even after 6 days have passed, which has put me in a difficult financial situation.

My 1win account ID is 338759702, and I have used this same State Bank of India account successfully for withdrawals from 1win before, so this problem is unusual. As soon as I noticed that the money had not arrived in my bank, I contacted 1win customer support and sent them the bank statements they requested. However, they only told me to wait and said that an appeal had been made, without providing any clear explanation, time frame, or concrete solution. At the moment, the situation remains the same: the status of the withdrawal shows “Successful” in 1win, but no funds have been received in my State Bank of India account.

I request that this withdrawal of 4,000 INR be urgently investigated and that the payment be credited to my State Bank of India account without further delay. I also expect a clear explanation of what went wrong and a specific time frame for resolution, instead of being repeatedly told only to wait.

I had contacted the customer support staff everyday atleast 2-3 times but they just kept telling me it's under process and nothing else, already 6 days have passed now and there has not been any update from 1win customer support or any of there team.iam really disappointed with the customer support service of 1win regarding this withdrawal not credited into account issue and also regarding the no update being provided from there side too.

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65h left
₹4,000