Complaint #166 1win Casino

Urgent Complaint Against 1Win Non Payment of 1 Bitcoin Winnings

By Eagle46

10 months ago

Dear Ask Gambler Team,

I am writing to formally lodge a complaint against 1Win Casino regarding non-payment of my legitimate winnings.

On 8th September 2025, I won 1 Bitcoin through the Daily Spin Wheel feature. Immediately after my win, I contacted the casino’s live chat support and also reached out via phone support. Both channels confirmed that the amount would be credited to my account within 24 hours.

However, it has now been more than 24 hours, and the funds have still not been credited to my wallet. I have made multiple attempts to follow up via chat, phone, and their official Telegram support, but I am being completely ignored. Hours of waiting result in no response, and my concerns are being neglected.

This delay and lack of communication are deeply concerning, especially considering the significant value of the winnings. I kindly request that you investigate this matter urgently and take it up with 1Win Casino on my behalf.

I expect this case to be treated with high priority, as I have provided clear evidence of my win and have received false assurances from their support team.

Thank you for your time and assistance. I trust in AskGambler’s commitment to fairness and player protection, and I look forward to your help in resolving this issue.

Regard's,
Ilyas,
Id : 74371253.

Disputed Casino 1win Casino

Reason Delayed payment

Amount BTC1

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

Following a careful review of valid information and proof presented by 1win Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

10 months ago

Dear 1win Team,

Thank you for your response. I understand that your specialists are clarifying the information.

It has already been quite some time since my winnings were confirmed, I kindly request you to process and add my winnings to my account as soon as possible. I am patiently waiting for this to be resolved and look forward to receiving my funds promptly.

Thanks again for your support and cooperation.

1win Casino

• Representative

10 months ago

Hello!
Specialists are clarifying information on your question.
Sincerely, the 1win team.

Inactive user

10 months ago

Dear AskGamblers Team,

Thank you for your continued support and assistance with my case.

I would like to formally respond to 1win Casino’s recent statement regarding my complaint. The explanation they have provided is entirely false and appears to be an attempt to avoid paying my rightful winnings.

Here are the key points I wish to clarify:

Confirmation of Winnings:
Immediately after winning, I contacted 1win’s live chat and phone support. Both agents confirmed my win and assured me that the amount would be credited to my account within 24 hours.

Evidence Provided:
I have already shared the required evidence (screenshots, chat confirmations) proving that my win was valid. At no point did I submit any “Photoshopped” or manipulated screenshots, and 1win has provided no proof to support such an allegation.

Lack of Transparency:
Instead of processing my payment as promised, 1win has now introduced a completely new and unsupported narrative. This behavior clearly indicates they are trying to avoid paying my winnings without presenting any credible evidence.

I respectfully request that 1win honor their original confirmation and credit my winnings immediately. I also sincerely thank the AskGamblers team for their efforts and ask that you continue to support my case until a fair resolution is reached.

I remain available to provide any additional information or evidence if required.

1win Casino Complaint Stats

Resolved 101 / 104

Avg. Amount $487

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

1win Casino Complaints

See all complaints for this casino

1win marked withdrawal successful but money was not received

On 24 June 2026 at 15:06, I requested three withdrawals of RUB 50,000 each from 1win to a bank card, for a total of RUB 150,000.

Two withdrawals, totalling RUB 100,000, were cancelled and returned to my 1win balance. The remaining RUB 50,000 withdrawal was marked as “Credited/Successful”, but the money never reached my bank account.

I repeatedly contacted 1win support and provided all requested evidence, including bank statements showing that the payment had not been received. Three support cases were opened:

SPP-690857
SPP-763706
SPP-918987

Approximately one week after the original withdrawal, 1win support requested the details of another bank card belonging to me. I provided the requested alternative card details, and support said they would forward them to the payment provider. However, the payment was not received on that card either.

1win later provided information about four alleged transfers which supposedly represented the missing RUB 50,000 payment:

RUB 11,000
RUB 13,000
RUB 13,000
RUB 13,000

I contacted my bank and asked them to trace these payments using the information provided by 1win. The bank checked my account for the period from 31 May 2026 to 30 June 2026 and officially confirmed that none of the four payments had been credited. The bank also provided an account statement showing all transactions for that period.

On 13 July 2026, I sent a formal written complaint to 1win’s official support email. I requested that 1win either pay the missing RUB 50,000 to my verified alternative card or return the money to my 1win balance. I also requested a valid RRN/ARN, the payment date and time, the recipient card mask and documentary confirmation that the payment had actually been credited. The issue was not resolved.

After this, 1win once again presented the withdrawal as completed and sent another screenshot claiming that the money had been credited. However, I still received no money.

Moreover, one of the payment screenshots provided by 1win showed a card that I had never specified for this withdrawal. It did not correspond to either the card used for the original withdrawal or the alternative card that I later provided to support.

When I asked 1win to explain the different payment screenshots and the reference to a card I had never provided, support did not give an explanation. Instead, support stated that one screenshot only showed the status on the payment provider’s side — that the withdrawal had been sent or was still being processed. Support also stated that crediting could take up to 24 hours.

However, the withdrawal was requested on 24 June 2026. As of 20 July 2026, 26 days have passed.

Most importantly, after the payment had supposedly been completed, a 1win manager checked case SPP-918987 and explicitly stated that 1win was still waiting for a response from the payment system and could not provide a resolution date. The manager then closed the chat.

Therefore, 1win’s statements contradict each other:

1. The withdrawal is displayed or described as successfully credited.
2. My bank officially confirms that the money was not received.
3. One alleged payment confirmation relates to a card I never specified.
4. 1win support admits that it is still waiting for the payment provider and cannot provide a deadline.

A screenshot showing a status on the payment provider’s side is not proof that the money was credited to my bank account.

I have fully cooperated with 1win, provided multiple bank statements, supplied another verified card when requested, contacted my bank, opened three support cases and submitted a formal written complaint. Despite this, I have received neither the RUB 50,000 nor reliable proof that it was paid to me.

I request that 1win immediately do one of the following:

1. Pay the missing RUB 50,000 to the verified alternative card that I provided; or
2. Return the full RUB 50,000 to my 1win balance.

I also request the exact date and time of the alleged payment, the recipient card mask, a valid RRN/ARN or another traceable banking reference, the final transaction status and an explanation of why payment information for a card I never provided was sent to me.

I can provide my bank’s written confirmation, account statement, payment screenshots and full correspondence with 1win privately to the AskGamblers complaints team.

94h left

руб.50,000

8 days over deposit still not credited

1win ID 23323408

Ticket number SPP-900741

Deposit still not available. 8 days over already.

I submitted the bank statement and payment receipt again.

Please give me my deposit soon.

How can I continue playing if the deposit is slow?

Please check again and credit it soon

75h left

Uncredited deposit since Saturday

Here's a professional complaint you can send.

Dear 1Win Casino Support,
I am writing to formally complain about a deposit that has not been credited to my 1Win account.
I made a payment on Saturday, but the funds have still not been reflected in my casino account. This delay has caused me inconvenience, and I am disappointed that the issue has not yet been resolved.
I kindly request that you investigate this matter as soon as possible and either credit the funds to my account or provide a full explanation for the delay. If you require proof of payment, I am ready to provide the transaction receipt and any other information needed.
Please treat this matter as urgent and respond as soon as possible.
Thank you for your prompt attention.

52h left

1win delayed my withdrawal

Dear AskGamblers Team,

I am submitting this complaint regarding an unresolved withdrawal from 1win.

Account ID: 366082460

Withdrawal Request ID: SPP-880365

Withdrawal Amount: 19,750 UAH

Withdrawal Date: 09 July 2026

I have previously completed many successful withdrawals using the same verified Visa card.

This withdrawal has remained in Processing status since 09 July 2026.

I have contacted customer support many times. They repeatedly informed me that my request is active and that they are waiting for a response from the payment system. They also confirmed that the standard processing time has already expired, but they cannot provide any estimated completion date or transaction reference.

Despite numerous contacts and assurances, my funds have still not been paid.

I respectfully request your assistance in resolving this dispute and helping me obtain my withdrawal.

Thank you.

51h left

₴19,750

Withdrawal pending for 12 days with no resolution

I am submitting this complaint regarding a withdrawal issue with 1win.

My withdrawal has been pending for around 12 days without any resolution. I first requested the withdrawal on June 29, 2026. On July 1, 2026, the withdrawal status was still pending, and from that date until today, I have been contacting 1win support almost every day.

Each time I contact support, I receive the same generic response asking me to wait. In some cases, I was told that my request would be transferred to a specialist, but after that, I received no meaningful update or solution. I was also told to create an appeal through the payment history section, but there is no appeal option available in my account.

At this point, I believe the delay is excessive and unacceptable. I have cooperated with support, waited patiently, and followed their instructions, but the issue remains unresolved, and I still have not received my money.

I am asking AskGamblers to help me resolve this matter with 1win. I want the withdrawal to be processed and the funds sent to me immediately

I can provide screenshots of the pending withdrawal status and my conversations with support as evidence.

Resolved

GEL1,018

Withdrawal successful but funds not credited to bank account

I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts.

On 03 July at 03:18 p.m., I requested a withdrawal of 4,000 INR via IMPS to my State Bank of India account. In the 1win system, this transaction is shown as “Successful,” but the money has still not been credited to my bank account even after 6 days have passed, which has put me in a difficult financial situation.

My 1win account ID is 338759702, and I have used this same State Bank of India account successfully for withdrawals from 1win before, so this problem is unusual. As soon as I noticed that the money had not arrived in my bank, I contacted 1win customer support and sent them the bank statements they requested. However, they only told me to wait and said that an appeal had been made, without providing any clear explanation, time frame, or concrete solution. At the moment, the situation remains the same: the status of the withdrawal shows “Successful” in 1win, but no funds have been received in my State Bank of India account.

I request that this withdrawal of 4,000 INR be urgently investigated and that the payment be credited to my State Bank of India account without further delay. I also expect a clear explanation of what went wrong and a specific time frame for resolution, instead of being repeatedly told only to wait.

I had contacted the customer support staff everyday atleast 2-3 times but they just kept telling me it's under process and nothing else, already 6 days have passed now and there has not been any update from 1win customer support or any of there team.iam really disappointed with the customer support service of 1win regarding this withdrawal not credited into account issue and also regarding the no update being provided from there side too.

48h left

₹4,000

Deposit not received over 7 days

My id is 60313829 i made a deposit of 5800 on june 30 at 10:58pm then after 24 hours complete they provide me a complaint no which is SPP-763318 and they still show in pending and they always tell me to wait regularly I request to complete my complaint but they only make me fool i want my money either in gaming account or in my bank account i also attached the screenshot of successful payment of 5800 i also provide utr number but they didn’t complete my issue.

Plzz solve my problem

24h left

₹5,800

My Gaming Account Banned Without Any Issue

Dear Askgamblers,

Back in 2025, a tournament was underway at 1win, and I won a Lamborghini. The rule was that the participant who brought in the highest deposit amount would win the car.

However, the car that was promised was never delivered. When I started questioning the manager, he kept telling me to wait—saying I would get it eventually—but since I still hadn't received it, he shut down my gaming account a few days ago—the very account I used to withdraw earnings from my affiliate partnership.

I request to you,

I have $150 in my gaming account that I need to withdraw, so please have my account unblocked.

Email - <removed>

Resolved

Deposit of 4000 rs not credited

On 30june2026 at 09:33 p.m am, I deposited 4k. Transaction was successful. But money did not get credited to my gaming account. So after 20 minutes I raised the complaint and shared the screenshot. But today is 4th July and they are telling me that they are still waiting for update. It has been 5 days and still they are not able to solve this problem. Even though I sent them payment screenshot but they are doing nothing and telling me to wait and wait. Even I contacted my manager but he is saying the same thing sir wait for update.

Below is the attached screenshot of payment. Please solve this as soon as possible.

Resolved

₹4,000

I deposited funds to my 1win account

I made a deposit of 5000. Till now I haven't yet received my deposit funds over 3 months now. I have been complaining still nothing has been done about it. I have reached out to my bank, please help me out. I have tried my possible best but I don't know what is wrong with them.

This is my 1 win < sent to the casino >

24h left

₹5,000