Complaint #337 1win Casino

1win Casino -- Tournament winning prizes

By Ruhul Amin C.

2 months ago

A tournament was held on 24/11/2025 to 24/12/2025 and the name of the tournament SPIN & WIN. In this particular tournament where I took 2nd place and the winning of that particular tournament Apple pack. In this particular tournament guidelines where clearly mentioned that winners will get their winnings within 45 days. In my case when I not get that winnings I contact with 1win support team and they provided a request appeal number SL2SD-42420. My winning registered with this appeal number. Each and every day I am asking about my tournament winning but they don't get provide any information about my tournament winning. Now they already been taken 6/7 months still that appeal number SL2SD-42420 is pending and they unable to solve the request. 2 days ago, again I asked to support chat and they raised another new appeal number which is SL2SD-78272. From last 6/7 months ,when I asked them they always provide same kind of response like, Wait, forwarded my request, Re-highlighted my request, reviewing by his team, I will receive a phone call from their team, team is working with priority basis that's the only update from 1win support team that's it. Even 1win operator side ,there is no any phone numbers where I can contact them directly and those numbers are showing in operator site, all are not available. Only chat support and vip manager mail id is available for contact that's it. The support team of 1win not finding any solutions till today. 3 months before my KYC successfully approved by 1win regarding my winnings and also told me within few days I will get my winnings. Actually they wasting time because after certain period of time crossing, the winning never be provide and also never raise any complaint what they exactly want. 1win break the rules and regulations in my case. When I won that, a call was coming from vip manager and congratulate me and told me what I exactly win and also told me the value of this prize around Rs 5,30,000.

Please ask 1win why my request appeal number SL2SD-42420 (old) SL2SD-78272 (new) unsolve after taking 6/7 months.

Disputed Casino 1win Casino

Reason Delayed payment

Amount ₹530000

Discussion

84 hours left for 1win Casino to respond.

mituchy111

• India

11 hours ago

Actually more than 8 months already taken but 1win team unable to find any solutions even after asking each and every day. 1win gaming platform is for me so I already decided to leave 1win forever. Main thing is 1win team know how to misguide and provide false informations to their customers. Even and every day I am asking about my tournament winnings around 85 to 90 times, I got response from support team like my request is being forwarded, re-highlighted, waiting for review by relevant team, team is working on priority basis after that 1win team unable to find out tournament details. All are tricky words like forward, re-highlight ,reviewing just false informations no such words relate to support team if these words are actually work than never ever take more than 8 months. 1win team always wait to delay after cross certain period of time team never ever find out these winning details. Actually all are created by 1win team that is the actual reason for unsolve. If any issues come out than it will definitely solve. All the issues created intentionally and because of intentionally doing there is specific reason behind it, I mean to say trying to scam that's it. More than 8 months already taken something going wrong with my tournament winnings and withdrawal amounts. So I don't want to part anymore in 1win gaming platform and also I don't want to loose my deposit, withdrawal and tournament winnings. Such a good way to provide false informations every one should learn from 1win support team and these tricky words are actually work. Forward, Highlight, reviewing, working on priority just like well known person. Please if possible from your side than delete my gaming id permanently that's the only thing I want right now. Some how manage to delete my gaming id permanently please I request you.
Gaming ID 307038306.

1win Casino

• Representative

11 hours ago

Hello!
Our team is continuing to verify the details of your tournament activity. We will share an update with you once the review is finalized.
As for the withdrawal, we are reviewing the transaction details to make sure everything is handled correctly. We appreciate your patience while this process is ongoing.

mituchy111

• India

3 days ago

Even withdrawal amount of Rs 20,000 on 24/07/2026, not even credit even after providing bank response and bank statements. Now how much response from 1win and support team I can easily see that. No expectations from 1win and support team anymore because they are here only provide false informations and how to misguide to their customers that's it AskGamblers and Casino guru already provide RED FLAG against 1win, I think 1 an half month before and told me play games in 1win at my own risk, anything can happen,after I received that kind of response from them my mind is already cleared at that moment. So enough time already lost like 8 months, enough money lost even after win and this is not sufficient by 1win, now they doing in withdrawal case also. So, this is my last message,from my side and if you get anything find like tournament winning and that withdrawal amount please credit to my gaming account. Bye bye forever. I don't want to part anymore like 1win where 1win playing games with customers winnings and withdrawal amount.
Gaming ID 307038306.

mituchy111

• India

3 days ago

I already knew what exactly happening with me by 1win and support team. I already sent that tournament winning what I have right now. Even after providing that particular tournament where I took 10th position and won cash amount of Rs 20,000. From December 2025, and now September 2026, more than 8 months still that tournament winning not credit even after providing the details. I already shared that tournament what I have right now even after team needs verification. Now I again send that tournament details where I clearly mentioned exact position and exactly mentioned that winning amount. After providing that tournament details 1win still need to verify and now it's already taken more than 8 months. If I unable to receive that amount of Rs 20,000 than clearly tell me that's it. More than 8 months taken, still that tournament winning not credit in my gaming account. Few months ago, 1win support team unable to find out that tournament details and after that I some how manage to get the tournament details where I took 10th position and won cash amount of Rs 20,000 and now 1win need to verify that tournament. More than 8 months, and this is my last text from my side, enough time to wait for this, if you get that tournament winning where I won cash amount of Rs 20,000, please credit this winning in my gaming ID, and this is my last text from my side. Now 1win is here only for time pass nothing else because AskGamblers Team and Casino guru already blacklisted because of this break all rules and regulations. They blacklisted around 2 months before and I know that winnings never ever provide by 1win even after sharing that tournament details. No ADR services available for disputes amount. 1win already broke license rules and regulations and now they 1win illegal way to run their business. So enough time waste here from now I don't want to waste time on this 1win platform. Once again I share that tournament where I took 10th position and won cash amount of Rs 20,000. This is last message from my side because more than 8 months taken after that no guarantee that I will surely get that tournament winning. See that tournament where I won cash amount of Rs 20,000 one last time.
Thank you....
Gaming ID 307038306.

1win Casino Complaint Stats

Resolved 126 / 126

Avg. Amount $450

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Complaint Status

84h left

₹530,000

Having trouble with 1win Casino? Submit complaint

Follow this complaint Learn more

1win Casino Complaints

See all complaints for this casino

Refund stuck for weeks with only automated replies Self excluded account balance not paid

Hello AskGamblers Team and 1win,
I am submitting a new complaint because the previous one was closed on the basis that 1win support said the request was “being processed.” However, the situation has not improved at all.

Account Information:
Player Account ID: [25581487]
Amount: Approximately $197 USD

Summary of the Issue:
My player account is under a 1-year self-exclusion. Before and during this period, affiliate commissions from 1win Partners were transferred into this player account. Around $197 was successfully credited to my player account from the affiliate balance.
I requested a refund/withdrawal of this remaining balance. Support asked for my crypto address, which I provided immediately.

What has happened since then:
For several weeks I have only received the same automated reply:
“Your request for a refund of an unsuccessful deposit is being processed, please wait.”
This description is incorrect. It is not an unsuccessful deposit. It is money that was already transferred from my affiliate (Partners) account into my player account.

At one point, support told me to contact my “VIP manager.” No VIP manager was ever assigned to my account, even though I had requested one multiple times in the past.

I have sent multiple polite follow-ups clarifying the nature of the funds and asking for a timeline. I continue to receive only the same computerized reply with no real update and no payment.

Current Situation:
The refund has been stuck in “processing” for a long time with zero progress. Support is not providing any human response, timeline, or resolution. I am in a difficult financial situation and urgently need this money.

What I am requesting:
Please process the refund of the approximately $197 to the crypto address I already provided, or give a clear explanation and a definite timeline.

I have full screenshots of the entire conversation, including the request for the crypto address and all the repeated automated replies.

Thank you for your assistance.
Best regards,
Shubham

Resolved

$197

My withdrawal is stolen

Id: 377492129
I deposited 250 TND via the local D17 digital wallet network and cleanly won 1,700 TND. I requested a withdrawal on August 31st. My payout has been completely stuck in "Pending" status for over 48 hours.Customer support keeps running me in an endless loop demanding a traditional "bank receipt." D17 is a local mobile e-wallet managed by La Poste Tunisienne and does not issue traditional bank slips. I have already provided my official e-Dinar account statement (Extrait de compte) and my National ID card to your security email queue, but support has gone completely silent.I am requesting 1win management to manually override the P2P gateway block and release my 1,700 TND withdrawal to my D17 wallet immediately.
My account is verified and every task is done and I’m asking for my money

93h left

د.ت.‏1,700

Has not processed two withdrawals and is not providing a way to complete identity verification

I am raising this complaint regarding two pending withdrawals from my 1win account. Both withdrawals have remained in “Under review – Transferring payment for processing” status, and 1win has not processed them or provided a clear resolution.

Account details:

Account Name: < full name removed >
1win User ID: 370708736
Country: India

Withdrawal 1

Amount: ₹37,693
Method: USDT (TRC-20)
Created: 28 August 2026 at 05:12 PM
Current Status: Under review – Transferring payment for processing

Withdrawal 2

Amount: ₹50,000
Created: 30 August 2026 at 02:12 AM
Current Status: Under review – Transferring payment for processing

As of 31 August 2026, both withdrawals are still pending. I initially contacted 1win Support regarding the ₹37,693 withdrawal because it had already been pending for more than 24 hours.

1win responded stating that, under their rules, they may request identity documents and instructed me to complete verification by going to: Profile → Settings → Identity Verification

I immediately checked my account. However, there is no “Identity Verification” option available under my Profile → Settings.

I contacted 1win again and clearly explained that I am ready and willing to provide all documents required for identity verification, but the verification option is not available in my account. I also provided a screenshot showing the available options in my Settings.

I have not received a proper solution or a way to submit my identification documents.

I want to make it clear that I am not refusing verification. I am fully prepared to complete KYC and provide any documents required. The issue is that 1win is directing me to a verification section that is not available in my account.

Meanwhile, both of my withdrawals remain stuck at the same “Under review” stage.

What I am requesting. I would appreciate AskGamblers’ assistance in getting 1win to:

Provide me with a working and secure method/link to complete identity verification, if KYC is required.
Review and complete the verification process without further unnecessary delay.
Process my two pending withdrawals totaling ₹87,693 (₹37,693 + ₹50,000), assuming there are no legitimate issues with my account or documents.
Provide a clear explanation for the prolonged delay and the reason the withdrawals have not progressed.

I am attaching screenshots of my withdrawal statuses, my Profile/Settings section showing that the Identity Verification option is not available, and my email correspondence with 1win Support.

I hope AskGamblers can help resolve this matter, as I have cooperated with 1win and am ready to provide any required documentation

Resolved

₹87,693

Withdrawal marked successful on 1win but not credited to my bank

I am writing to ask for help with a withdrawal issue I am currently having with 1win.

The withdrawal is showing as “Successful” in my 1win transaction history, but the money has still not been credited to my bank account.

I have checked my bank account and transaction history carefully, but there is no record of the funds being received. I have also contacted my bank to make sure there is no issue on their side, and they confirmed that the payment has not been received.

I have contacted 1win about the situation, but the issue has still not been resolved. Since the withdrawal is already marked as successful on their system, I would like to know where the funds were actually sent and why they have not reached my bank account.

I kindly ask AskGamblers to help me escalate this matter with 1win and request that they properly investigate the withdrawal and provide proof of payment or a transaction reference that can be traced by my bank.

I hope this issue can be resolved fairly and that the withdrawal will be credited to my bank account as soon as possible.

Thank you for your assistance.

Resolved

GHS5,000

Withdrawal pending for 4months

Withdrawal has been pending, and I have been waiting endlessly.

Account ID 356135357

Please help me with this.

I really don't know if this is legit anymore.

I have tried all I can after contacting the 1win support team also contact 1win technical support, and also 1win manager, and also telegram bot.

Please help me, AskGamblers.

Rejected

₦13,800

Amount not credit to my bank account

Internal Ticket Pending for 15 Days - Account ID [48510350] - Withdrawal Failed & Reversed by Bank

Hello,

I am writing because my internal support ticket has been ignored and left PENDING FOR 15 DAYS.

My withdrawal of 7000 is incorrectly marked as "Successful" on my dashboard. However, my bank has officially investigated this transaction and confirmed that the funds failed to process and were successfully reversed back to the sender's account on 10/08/26.

The money is currently sitting back in your payment gateway pool.

Because your internal support is not responding, I am preparing to list this case publicly on independent gambling arbitration boards.

Attached: Official bank confirmation showing the funds were never credited.

41h left

₹7,000

Deposit not credited to my account

I deposited R290 R98 and R140 in 1win acc but all of them they are not credited to my account. I did appeal on the site, some day that was 17 august. still today I have not received my money, I speak with them everyday at first they said I must wait 72 hour, then 72 hours passed. Now they said I have to wait they don’t know for how long.

Resolved

₹430

1Win Casino - Deposit 1700 pending 1win account

Respected Sir, My 1win account deposit of Rs.1700 dated 28 July 2026 via UPI (UTR 621725789741) is debited from bank and showing SUCCESS but not credited to 1win wallet. It has been 25 days. I contacted 1win support but they are not resolving. Please credit Rs.1700 to my 1win account immediately. I have attached bank proof.

Resolved

₹1,700

Withdrawal of CAD 1000 marked as successful but I never received the funds

I am writing to complain about a CAD 1,000 withdrawal that I made.

1win support said that I have received my funds, but the payment provider has mentioned that they have sent the funds back to 1win, and my account was never credited. See the attached photo of the conversation with the payment provider (africhange)

I just want to withdraw my $1k, which was deemed successful on their website, but I still don’t have my money.

86h left

$1,000

Delayed Withdrawal Account ID 355569670

Unresolved KYC Verification & Withdrawal Issues - Account ID: 355569670
Dear AskGamblers Team,
I am filing a formal complaint against 1win regarding unresolved verification and funds withdrawal issues for my account ID: 355569670.
I have strictly followed all required procedures and submitted a clean, unedited video recorded via another device displaying my full account credentials, e-wallet transaction history, and proof of identity.
Despite fully complying with their requirements, the support team repeatedly sends generic automated responses without reviewing the provided proof.
The full video proof is uploaded and accessible via this direct link:
https://wormhole.app/kA4XEa#Ab9yegsEVxgkp3n_SVPt-A
I request AskGamblers' intervention to prompt 1win to process my withdrawal without further automated delays.

65h left

ج.م.‏4,000