Complaint #331 1win Casino

Payment delayed for over 45 days

By Jandry82

2 days ago

Subject: Formal Complaint Regarding Refunded Funds Not Credited – ID 354142059

To Whom It May Concern,

I am submitting this formal complaint regarding funds that were refunded but have not been credited back to my account.

Case Details:

- Account ID: 354142059

- Support Ticket: SPP-220343

- Amount: 50,000 ARS

- Transaction Date: May 6, 2026

On May 6, 2026, I requested a withdrawal of 50,000 ARS via bank transfer. The funds were sent through a payment provider/cashier. However, Binance rejected the deposit because the transfer originated from a third-party account, which did not match the name registered on my Binance account.

Binance has officially confirmed that:

1. The deposit failed due to a name mismatch.

2. The funds were refunded on May 6, 2026.

3. The refund was successfully received by the original sender/payment provider.

4. Supporting documentation, transaction records, and Coelsa ID records confirm the successful refund.

Despite this confirmation, more than 45 days have passed and the refunded amount of 50,000 ARS has not been credited back to my gaming account, nor has it been returned to me by the payment provider.

During this period, I have contacted customer support multiple times and have only been informed that the case is under review or has been escalated. No specific resolution, timeline, or explanation regarding the current location of the funds has been provided.

Therefore, I respectfully request:

1. An immediate investigation into the whereabouts of the refunded 50,000 ARS.

2. Identification of the payment provider/cashier who received the refund.

3. Immediate crediting of the funds to my account or return of the funds through the appropriate payment method.

4. A written response detailing the outcome of the investigation and the expected resolution timeframe.

I have attached all supporting documentation provided by Binance, including refund confirmations, transaction history, Coelsa ID records, and evidence showing that the refund was successfully received by the payment provider.

I look forward to your prompt response and a definitive resolution of this matter.

Sincerely,

< full name removed >

Account ID: 354142059

Support Ticket: SPP-220343

Disputed Casino 1win Casino

Reason Delayed payment

Amount $50000

Discussion

89 hours left for 1win Casino to respond.

Jandry82

6 hours ago

"Every day it's the same responses, with no real solution or update regarding my case. I keep receiving generic and evasive replies."

O una versión más firme:

"For 48 days, I have been receiving the same generic and evasive responses every day, without any real solution or meaningful update regarding my case (SPP-473460)."

Jandry82

8 hours ago

I am writing to express my serious concern regarding the unresolved status of my case.

It has now been 48 days since I first reported this issue, and my funds are still missing. Despite multiple contacts with support, I continue to receive the same response that the case is "under review." Furthermore, my ticket number was changed more than 20 days ago, yet there has been no progress or meaningful update.

I respectfully request an immediate resolution or a detailed explanation of the current status of my case. This delay is unacceptable, and I expect a clear response regarding the whereabouts of my funds and the timeframe for resolving this matter.

Current ticket number: SPP-473460

Thank you for your prompt attention to this issue.

1win Casino

• Representative

1 day ago

Hello!
At the moment, your transaction is still being processed. Our specialists are carefully checking all transfer details together with the payment provider. Your funds have not been lost. The case remains under active review, and the team handling it is working to complete the crediting process as soon as possible.
We apologize for the inconvenience caused and appreciate your patience while the review is being completed.

1win Casino Complaint Stats

Resolved 95 / 96

Avg. Amount $484

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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