Complaint #204 1win Casino

My deposit for 44000 is missing

By Gopikrrishnan

9 months ago

Hello 1win my game id is < sent to the casino >, On 21st October at 12:04, I made a deposit of ₹44,000 from my bank account, which was successfully debited but has not been credited to my 1win account as of today. I have repeatedly contacted your support, sharing my complete bank statement, payment investigation summary, and the official response from my bank.My bank has confirmed the amount was successfully credited to the beneficiary account. I have now provided all requested documentation multiple times, and yet your payment provider continues to decline them without proper justification.

This issue is causing significant inconvenience, and the lack of support escalation is unacceptable.As per RBI/Banking Ombudsman norms, if funds are not reversed or credited within the prescribed timeframe, you are liable for reimbursement as well as daily penalties for delay I request immediate investigation and resolution of my complaint.

If I do not receive a satisfactory resolution, I will be compelled to escalate this case to consumer protection authorities, the Banking Ombudsman.

Please treat this as urgent.

Disputed Casino 1win Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

8 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution.

Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity..

1win Casino

• Representative

8 months ago

Hello!
We have sent all the information to your email address.

AskGamblers

• Support Team

8 months ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the 1win Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Gopikrrishnan

8 months ago

Hello,

Recently, my bank confirmed that a deposit had been successfully credited to the beneficiary account associated with your platform. However, this amount has not yet been reflected in my gaming account. I strongly urge your financial team or payment provider to directly contact Airtel Payments Bank and verify the deposit using the transaction ID that I have previously provided.

Given your platform’s scale and reputation, such delays in crediting funds to user accounts are both surprising and disappointing.Moreover, my experience with past withdrawals has been troubling. A withdrawal request of ₹30,000 was refused multiple times for differing reasons, only to be ultimately denied. It was only after escalating the issue via AskGamblers that I received a confirmation stating the payment had not been deposited.

Throughout this process, I was repeatedly told that the payment was sent to a third party. This is difficult to reconcile considering that your own website’s payment gateway displays third-party details for making payments, raising significant transparency concerns.Additionally, customer service repeatedly claimed that certain payments had not been credited to the beneficiary account.

In a particularly alarming incident, after making a deposit of ₹25,000 through your website, I discovered that a scammer had obtained sensitive details of my transaction, including the transaction ID, date, time, and even my email address. This suggests a severe data breach or insider involvement, putting customers' funds and information at serious risk.

These repeated occurrences have undermined my trust in your platform’s security and integrity. It is imperative that your team investigates these issues thoroughly and provides answers as to how private transaction information is being accessed by unauthorized parties.

I also request a clear update on the status of my pending deposits, and seek assurances regarding the steps you are taking to protect your customers.

1win Casino Complaint Stats

Resolved 116 / 116

Avg. Amount $441

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Freakspin (112)

1win Casino Complaints

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Does not pay winnings and ignore messages

Hello AskGamblers team,

I have been playing a lot at 1win Casino, and I have VIP status there. I’ve made numerous deposits and have so far managed to make 3 withdrawals without any problems; however, even though I’ve been playing and have mostly lost money, I encountered a problem with my most recent withdrawal.

On 4 August, I submitted a withdrawal request for 0.02398349 BTC, which is still pending. As far as I can recall, previous withdrawals were processed within 24 hours, but something doesn’t seem right in this case.

I have contacted customer service via live chat several times about this, but I have only received a standard reply stating that I should contact them by email. I have also sent several emails to the address provided and received only one reply asking me to verify my account, even though my account has already been verified. I completed the verification process quite some time ago, so I really don’t understand why they are giving me this excuse and ignoring all my attempts to contact them.

As my account is fully verified, I can’t see any reason to hold up my withdrawal, so I would ask 1win to process it as soon as possible

My user ID is 362920538

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Account blocked and withdrawal of 6092 pending

Hello,

The account was blocked with a balance of R$6,000.00. I cannot log in or withdraw the funds.

I have contacted 1win support and [email protected] multiple times without receiving a response.

I have all KYC documents ready: ID, selfie with ID, proof of address, and deposit receipts.

I kindly ask AskGamblers to mediate this case and help us recover the blocked funds.

Country: Brazil

Thank you.

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Verification successfully completed still no withdrawal

Id -351258842
Dear @1wincasino @askgamblers
Sir firstly try to do my kyc verification through aadhar card but I don't it got rejected 3 times. Then I ask support they gave me link on mail and I used my pan card to verify it successfully.i have done my kyc verification successfully completed but still i can't withdraw my money from account. I request you to allow me. I mailed you so many times but didn't received any response from you .

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Withdrawal successful in portal but never credited in my account

Its been 6 days since I made a withdrawal on 1 win app,on the 02 of August 2026,around 1058hrs. The amount was P850, the withdrawal was successful on the portal but the money never got credited to my account. I made several complaints with them and I have not received any help even though I showed them the statement. They ask me several times to make a case appeal yet I showed them that there is no case appeal option under the withdrawal history.

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Deposit delay

Dear AskGamblers and 1win Team,

I am writing to request your assistance regarding a delayed deposit that has still not been credited to my account.

I deposited **₹25,000 (INR)** on **26/07/2026**, and it has now been over a week. Despite contacting 1win support multiple times, I have not received any meaningful update regarding my issue.

Whenever I reach out through live chat, I only receive generic, automated responses stating that my request will be resolved "as soon as possible." However, no one is able to provide an estimated resolution time (ETA) or any actual progress on my ticket. It has been more than a week, and I still have not received either the deposited amount or a proper response from the relevant team.

I kindly request your help in escalating this issue and assisting me in getting my deposit credited as soon as possible.

Below are my account details and deposit information. I have also attached the deposit screenshot and my bank passbook PDF as proof of the transaction.

Thank you for your time and assistance. I look forward to your prompt response.

Account ID: 11441625

Request ID: SPP-1076347

Transaction ID: 824403230440

Account statement password: 8121724393

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Withdrawal not being sent

Its been 3 days since I've been trying to get my withdrawal and at first they said wait up to 24 hours, then they switched it up to 72 hours and now that its been 3 days they want me to wait 7 days for my withdrawals and I don't see any outcome that I get my money from this website and I've seen on reddit a lot of people with the same issue my account is fully verified with all information already.

< sent to the casino > my account ID

< sent to the casino >My account name

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Deposit of 45000 not credited for 40 days ID69553100

Hello AskGamblers team,I am submitting this complaint because I made a deposit of 45,000 on [Date du dépôt] to my 1win account. The money was successfully debited from my personal account, but it was never credited to my casino balance.It has now been 1 month and 8 days (40 days) since the transaction. Every time I contact the 1win customer support, they give me the exact same copy-pasted answer, telling me to "wait, the request is being processed". 40 days is an unacceptable delay for a simple deposit tracking.I have all the proofs of the transaction, the transaction ID, and the confirmation from my payment provider showing the money left my account. I ask 1win to finally credit my 45,000 to my player account or refund me. Thank you for your help

57h left

CFA45,000

On July 20, 2026, I requested a withdrawal of ARS 90000

User ID: 366308873

Support Case: SPP-1021512

On July 20, 2026, I requested a withdrawal of ARS 90,000, which remained in "In Process" status.

After waiting two days without receiving the funds or any update, I used the "Create Request" option. At that point, the withdrawal status changed to "Payment Check".

Since then, more than five additional days have passed without any progress or resolution.

I have contacted 1win customer support several times, always providing my support case number (SPP-1021512). Unfortunately, every response has been identical: they state that requests are processed in order, that my case has been forwarded to the relevant department, that they cannot provide any estimated timeframe, and that I simply have to wait.

My account is fully verified, and I have successfully completed many withdrawals before this transaction. In addition, I have also completed other withdrawals after this pending withdrawal, using the same payment method (Mercado Pago), and those withdrawals were processed within minutes or a few hours.

This clearly indicates that the issue is not related to my account verification or payment method, but rather to this specific withdrawal.

I respectfully request that 1win investigate withdrawal SPP-1021512, explain the reason why it has remained in "Payment Check" for several days, and either complete the payment or provide a clear explanation and an estimated resolution time.

I have attached screenshots of the withdrawal status and my support request as evidence.

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Delayed withdrawal from 1win

I am submitting this complaint because my withdrawal of ARS 59,000 has been pending since July 21, 2026.

My account is fully verified, and I have successfully withdrawn funds before using the same payment method (Mercado Pago).

The withdrawal status has remained "Payment Check" since the request was submitted.

I contacted 1win support several times. At first, I was asked to wait 72 hours. Later, they confirmed that my case (Ticket SPP-1021045) had been escalated to the payment provider. However, they have not provided any estimated resolution time or a specific reason for the delay.

I have complied with all verification requirements and have provided all the information requested.

I respectfully request that Iwin process my withdrawal as soon as possible or provide a clear explanation for the delay.

My 1win Player ID is: 65230465

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hello!

i deposited at this casino 2 days ago to try it out, and I saw a really good first-time deposit bonus (130%). I did a 100 dollar deposit.

Everything went well; the deposit was fast, but I didn't get the deposit bonus.

I contacted the support there and asked how it works and why I didn't get it, and they told me that as soon as my raw balance reaches 0.5 dollars, it should be automatically activated, but this did not happen.

I contacted them again and they asked a few screenshots, i sent them and they told me i did not activated it, but the funny thing is i made a screenshot before my deposit just to be sure i deposit with a bonus, (why would i deposit without a bonus thats why i deposited here becuase of the bonus nothing else) after this i sent them an email (no answer whatsoever) and i tried again yesterday asked them again please explain me this situation and they repeated the same thing over and over again (deposit to get this bonus, please send me a screenshot, please click this ) and after they hit the wall they passed me to a different support who asked THE SAME THING over and over again

i asked them nicely to tell me what's the issue with the bonus. After several conversations, I didn't get a single rational answer. I think that's unprofessional support behaviour; at least answer my questions if you took my money

Resolved