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1win Casino - Funds not credited after 24h

RESOLVED

Complaint Info

Disputed casino

1win Casino

Amount

₹ 5000

Posted on September 19, 2024

I am constantly trying to get my funds credited but support does not have a sufficient answer.

I deposited INR5000 on 18th September and money is still not credited my account id is ID 90002247

And ticket number is ticket number PMNT-1301947


I have made the payment and its been more than 24 hours i wanted to play but the money is not credited.

AskGamblers
Posted on September 21, 2024

Dear 1win Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on October 22, 2024

Dear all,

This complaint has been reopened as per 1win Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on October 23, 2024

Good afternoon!

The deposit has been credited to your game balance. You can check this information in the "Details" section on our website.
We apologize for the inconvenience.

Sincerely, 1win team.

AskGamblers
Posted on October 23, 2024

Dear @shammianandji,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.