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Deposit not credited Wallet payment successful but ignored by 1win Rupees 1000


2 months ago
I am filing this complaint against 1win regarding a deposit that has not been credited to my account despite successful payment.

I initially requested a deposit of INR 1000 on the platform. After scanning the QR code provided by 1win, the payable amount shown was INR 999.45, which I proceeded to pay.

The payment was successfully completed on 20 April 2026 at 7:52 PM via PhonePe Wallet to the merchant named SHIVA SHAKTI ALUMINIUM.

Transaction Details:

Amount Paid: INR 999.45
Requested Deposit: INR 1000
Transaction ID: T26042­019­521­897­221­06223
Order ID: dij8z
Payment Method: PhonePe Wallet
Status: Successful

Despite the successful transaction, the amount has not been credited to my 1win account.

I want to clearly highlight that this was a wallet payment, not a direct bank UPI transaction. Therefore, no UTR number is generated in such transactions. The valid proof of payment is the Transaction ID, which I have already provided along with screenshots.

However, the 1win support team is incorrectly asking for a UTR number, which is not applicable in this case. This shows a lack of proper understanding or intentional delay in resolving the issue.

The funds have already been deducted from my wallet and transferred to their payment merchant. This is unacceptable behavior from the platform.

I request immediate action to:

1. Verify the transaction using the provided Transaction ID and Order ID
2. Credit the deposited amount to my account without further delay

If this issue is not resolved promptly, I will escalate this matter further through my payment provider and other relevant channels.

This complaint is being submitted to seek fair resolution and accountability.

Game ID: 345069178
Complaint No: SPP-34854

Additionally, I would like to highlight that this deposit was made with the intention of placing a bet on an Indian Premier League match, specifically on Mumbai Indians. Due to the delay and non-credit of my funds, I was unable to place the bet on time, despite actively betting just minutes before.

As the team I intended to bet on has already won, I request fair compensation for this loss of opportunity caused solely by the platform’s payment handling issue. Along with resolving and crediting or refunding my deposit, I expect appropriate compensation for the inconvenience and missed betting opportunity.
Disputed Casino 1win Casino
Amount ₹1000

Discussion

User name loyalty-level-1
you are cheats you never give proper resolution cant u check the payment person statement n all i told 1000 times that i dont have utr with me it has not generated it is P2M transaction but you never listened to me shame on you cheatersss
User name

Dear @Architboii,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the 1win Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Hello!
We understand why this situation is frustrating. Unfortunately, the information provided is still not enough to complete the payment verification.
To continue the review, we need a correct payment receipt where the following details are clearly visible: date, time, amount, if possible, UTR, in addition to recipient details, recipient account information, sender’s full name, and sender account details. Without these details, the transaction cannot be fully traced or verified.
Once you send the complete document, we’ll continue the check right away.
User name loyalty-level-1
No one checks you cheats i told 1000 times it is a P2M transaction doesnt have utr no gave u phonpe support chat screenshot payment reciept everything but then also same thing i need my money you cheats scamms never ever coming back to this platform

1win Casino Complaint Stats

Resolved 101 / 104
Avg. Amount $487
Avg. Complaint Duration 11 days
Avg. Response Time 2 days
Withdrawal successful but funds not credited to bank account

I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts.

On 03 July at 03:18 p.m., I requested a withdrawal of 4,000 INR via IMPS to my State Bank of India account. In the 1win system, this transaction is shown as “Successful,” but the money has still not been credited to my bank account even after 6 days have passed, which has put me in a difficult financial situation.

My 1win account ID is 338759702, and I have used this same State Bank of India account successfully for withdrawals from 1win before, so this problem is unusual. As soon as I noticed that the money had not arrived in my bank, I contacted 1win customer support and sent them the bank statements they requested. However, they only told me to wait and said that an appeal had been made, without providing any clear explanation, time frame, or concrete solution. At the moment, the situation remains the same: the status of the withdrawal shows “Successful” in 1win, but no funds have been received in my State Bank of India account.

I request that this withdrawal of 4,000 INR be urgently investigated and that the payment be credited to my State Bank of India account without further delay. I also expect a clear explanation of what went wrong and a specific time frame for resolution, instead of being repeatedly told only to wait.

I had contacted the customer support staff everyday atleast 2-3 times but they just kept telling me it's under process and nothing else, already 6 days have passed now and there has not been any update from 1win customer support or any of there team.iam really disappointed with the customer support service of 1win regarding this withdrawal not credited into account issue and also regarding the no update being provided from there side too.

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62h left
₹4,000