Deposit not credited for 20 days and withdrawal pending for 7 days

1win ID 23323408

Ticket number SPP-900741

Deposit still not available. 8 days over already.

I submitted the bank statement and payment receipt again.

Please give me my deposit soon.

How can I continue playing if the deposit is slow?

Please check again and credit it soon

I am submitting this complaint regarding a withdrawal issue with 1win.

My withdrawal has been pending for around 12 days without any resolution. I first requested the withdrawal on June 29, 2026. On July 1, 2026, the withdrawal status was still pending, and from that date until today, I have been contacting 1win support almost every day.

Each time I contact support, I receive the same generic response asking me to wait. In some cases, I was told that my request would be transferred to a specialist, but after that, I received no meaningful update or solution. I was also told to create an appeal through the payment history section, but there is no appeal option available in my account.

At this point, I believe the delay is excessive and unacceptable. I have cooperated with support, waited patiently, and followed their instructions, but the issue remains unresolved, and I still have not received my money.

I am asking AskGamblers to help me resolve this matter with 1win. I want the withdrawal to be processed and the funds sent to me immediately

I can provide screenshots of the pending withdrawal status and my conversations with support as evidence.

I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts.

On 03 July at 03:18 p.m., I requested a withdrawal of 4,000 INR via IMPS to my State Bank of India account. In the 1win system, this transaction is shown as “Successful,” but the money has still not been credited to my bank account even after 6 days have passed, which has put me in a difficult financial situation.

My 1win account ID is 338759702, and I have used this same State Bank of India account successfully for withdrawals from 1win before, so this problem is unusual. As soon as I noticed that the money had not arrived in my bank, I contacted 1win customer support and sent them the bank statements they requested. However, they only told me to wait and said that an appeal had been made, without providing any clear explanation, time frame, or concrete solution. At the moment, the situation remains the same: the status of the withdrawal shows “Successful” in 1win, but no funds have been received in my State Bank of India account.

I request that this withdrawal of 4,000 INR be urgently investigated and that the payment be credited to my State Bank of India account without further delay. I also expect a clear explanation of what went wrong and a specific time frame for resolution, instead of being repeatedly told only to wait.

I had contacted the customer support staff everyday atleast 2-3 times but they just kept telling me it's under process and nothing else, already 6 days have passed now and there has not been any update from 1win customer support or any of there team.iam really disappointed with the customer support service of 1win regarding this withdrawal not credited into account issue and also regarding the no update being provided from there side too.

My id is 60313829 i made a deposit of 5800 on june 30 at 10:58pm then after 24 hours complete they provide me a complaint no which is SPP-763318 and they still show in pending and they always tell me to wait regularly I request to complete my complaint but they only make me fool i want my money either in gaming account or in my bank account i also attached the screenshot of successful payment of 5800 i also provide utr number but they didn’t complete my issue.

Plzz solve my problem

Dear Askgamblers,

Back in 2025, a tournament was underway at 1win, and I won a Lamborghini. The rule was that the participant who brought in the highest deposit amount would win the car.

However, the car that was promised was never delivered. When I started questioning the manager, he kept telling me to wait—saying I would get it eventually—but since I still hadn't received it, he shut down my gaming account a few days ago—the very account I used to withdraw earnings from my affiliate partnership.

I request to you,

I have $150 in my gaming account that I need to withdraw, so please have my account unblocked.

Email - <removed>

On 30june2026 at 09:33 p.m am, I deposited 4k. Transaction was successful. But money did not get credited to my gaming account. So after 20 minutes I raised the complaint and shared the screenshot. But today is 4th July and they are telling me that they are still waiting for update. It has been 5 days and still they are not able to solve this problem. Even though I sent them payment screenshot but they are doing nothing and telling me to wait and wait. Even I contacted my manager but he is saying the same thing sir wait for update.

Below is the attached screenshot of payment. Please solve this as soon as possible.

I made a deposit of 5000. Till now I haven't yet received my deposit funds over 3 months now. I have been complaining still nothing has been done about it. I have reached out to my bank, please help me out. I have tried my possible best but I don't know what is wrong with them.

This is my 1 win < sent to the casino >

Hello AskGamblers Team,

I am filing this complaint against 1win regarding a withdrawal delay.

My Registered Email: <removed>

The Issue: Withdrawal delay / Funds not received

Amount Involved: 450 EGP (Egyptian Pounds)

Request Date: 19/05/2026

I requested a withdrawal of 450 EGP from my account on May 19, 2026.

The withdrawal is still in "pending" status, or has not been credited to my bank/wallet yet, despite the significant amount of time that has passed.

I have contacted their customer support, but I have not received a satisfactory resolution.

I am requesting your assistance to investigate this delay and help me receive my funds as soon as possible.

Thank you for your help.