Delaying multiple withdrawals and deposits from past 24 days

I deposited an amount of R200 on the 27th of May 2026 using the 1 voucher method on my 1win casino account, but it was never credited.

It's been 25 days, and there is still nothing.

I have escalated with their support team, but I still get the same answer that it has been escalated. I sent them the required screenshots and was told it would take 72 hours to resolve, yet I'm still waiting.

Subject: Formal Complaint Regarding Refunded Funds Not Credited – ID 354142059

To Whom It May Concern,

I am submitting this formal complaint regarding funds that were refunded but have not been credited back to my account.

Case Details:

- Account ID: 354142059

- Support Ticket: SPP-220343

- Amount: 50,000 ARS

- Transaction Date: May 6, 2026

On May 6, 2026, I requested a withdrawal of 50,000 ARS via bank transfer. The funds were sent through a payment provider/cashier. However, Binance rejected the deposit because the transfer originated from a third-party account, which did not match the name registered on my Binance account.

Binance has officially confirmed that:

1. The deposit failed due to a name mismatch.

2. The funds were refunded on May 6, 2026.

3. The refund was successfully received by the original sender/payment provider.

4. Supporting documentation, transaction records, and Coelsa ID records confirm the successful refund.

Despite this confirmation, more than 45 days have passed and the refunded amount of 50,000 ARS has not been credited back to my gaming account, nor has it been returned to me by the payment provider.

During this period, I have contacted customer support multiple times and have only been informed that the case is under review or has been escalated. No specific resolution, timeline, or explanation regarding the current location of the funds has been provided.

Therefore, I respectfully request:

1. An immediate investigation into the whereabouts of the refunded 50,000 ARS.

2. Identification of the payment provider/cashier who received the refund.

3. Immediate crediting of the funds to my account or return of the funds through the appropriate payment method.

4. A written response detailing the outcome of the investigation and the expected resolution timeframe.

I have attached all supporting documentation provided by Binance, including refund confirmations, transaction history, Coelsa ID records, and evidence showing that the refund was successfully received by the payment provider.

I look forward to your prompt response and a definitive resolution of this matter.

Sincerely,

< full name removed >

Account ID: 354142059

Support Ticket: SPP-220343

I am writing to report an ongoing issue with uncredited deposits on my 1win account (ID: 72688042) and to request an urgent resolution. On 29 May 2026 at 12:01 pm, I made a deposit of 3,500 Rs via UPI, but this amount has still not been credited to my 1win account even though it was successfully debited from my bank account.

After this, on 1 June 2026 at 7:35 pm, I made another UPI deposit of 6,500 Rs, which was also debited from my account. I raised an appeal for this second transaction, but my appeal was rejected with the explanation that “payment verification failed”. Despite this, I have in fact made the payment, and the funds have left my account. I have already shared the payment screenshot and UTR ID as proof, yet the problem remains unresolved, and no clear explanation has been provided.

I have contacted 1win customer support about both of these uncredited UPI deposits, but I have not been given any effective solution so far. My money is stuck between my bank and your system, and I am unable to use these funds on the platform.

I kindly request that both deposits, 3,500 Rs and 6,500 Rs, be credited to my 1win account (ID: 72688042) immediately. I also expect a clear clarification of why the payment verification failed despite successful debits on my side, so that this issue does not occur again in the future. Also, your support team isn’t helping me despite providing correct details; they are always giving foolish responses and closing the chat

Hello, AskGamblers,

I deposited 25,000 rupees into my 1win gaming site, and it has been nearly 4 days, and still, my deposit has not been received. They are playing with me, and they are just time-passing with me without giving me my deposit money.

So, kindly look into this and solve my issue

My gaming ID: 57072528

Receiver's payment details

UPI ID: gpay-12202778472@okbizaxis

Upi reference no: 613925562639

Amount: 25,000 rupees

Date: 19 May 2026

Time: 11:49 PM

Withdrawal amount: R300

Withdrawal request date: 14 May 2025

Ticket ID: SPP-249098

Withdrawal method: EFT withdrawal

I requested a withdrawal of Rs300 on 14 May 2025. The withdrawal is still showing as "Pending" in my 1win app, 5+ days later.

I contacted live chat multiple times. Agent "Anna" said the request is "with the specialist team" and that they "cannot confirm" when it will be processed. They have not provided a transaction ID, payment reference, or specific reason for the delay.

1win's own policy states that withdrawals are processed within 72 hours. Deposits are instant, and my account is verified, so there is no reason for this delay.

I have screenshots of:

1. The live chat conversation where they refuse to give details

2. The app shows the withdrawal as "Pending" with ticket ID SPP-249098

I want the withdrawal to be processed immediately, or the funds returned to my 1win account so I can withdraw using a different method.

Please investigate why 1win is holding my funds past their stated timeframe.