Mark all as read

Settings

Notifications
Casino Complaints

4 days pending withdrawal


user_avatar badge
By Syed A.
1 month ago
Hello,
​I am writing to launch a formal public complaint against 1win regarding a fraudulent delay in my funds. On 1st June 2026, I initiated a legitimate withdrawal request of PKR 10,700 from my 1win account.
​Ever since I placed the request, the withdrawal status has been stuck on "Pending" continuously. According to 1win's standard terms, local payment system delays should not exceed 24-48 hours. It has now been over 3 days, and my funds have not been credited to my local account.
​Furthermore, when I try to reach out via the in-app live chat support, the chat screen keeps loading indefinitely or automatically closes, completely blocking me from contacting a human support agent. I have also officially emailed my dispute and full transaction receipts to their security department (Ticke­t/R­efe­ren­ce:SPP- 441736. ID : 365667952 but I have received zero response.
​I have 100% genuine and verified digital proof of this transaction, including the 10-digit tracking numbers and specific gateway details. 1win has no legal right to freeze my hard-earned money.
​I request the 1win team on this platform to immediately audit my account, unblock my support communication channel, and clear my pending withdrawal.
Disputed Casino 1win Casino
Amount ₨10700

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Dear AskGamblers Team,

​I am happy to update that my withdrawal of PKR 10,700 (Reference ID: 365667952) has finally been successfully processed and credited to my account.
​I want to express my sincere gratitude to the AskGamblers team for your incredible platform and mediation. It was only after your intervention that the operator took action and resolved this matter. Thank you for protecting player rights.
​You may now mark this complaint as officially Resolved.
​Best regards,
Syed Ehsan Ahmad
User name loyalty-level-1
It has now been over 24 hours since 1win Support stated that their specialists are actively handling the transaction. However, my withdrawal of PKR 10,700 (Reference ID: 365667952) is still showing as "Pending" on the platform, and no funds have been credited to my wallet.
​Since this delay has now dragged on for over a week (since June 1st), I request the Ask Gamblers team to please push the casino for a concrete timeline or proof of payment. I am actively monitoring my account and will update as soon as any change occurs.
User name loyalty-level-1
Thank you for the update, 1win Support team. I appreciate that the case has been taken into active work and that your specialists are tracking the transaction.
​Since this withdrawal has been delayed since June 1st, I am eagerly waiting for the "positive news" and the successful transfer of my PKR 10,700 to my wallet.
​I will keep this complaint open and update the Ask Gamblers team as soon as the funds are safely credited to my account. Thank you to the Ask Gamblers team for handling this mediation.

1win Casino Complaint Stats

Resolved 101 / 104
Avg. Amount $487
Avg. Complaint Duration 11 days
Avg. Response Time 2 days
Withdrawal successful but funds not credited to bank account

I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts.

On 03 July at 03:18 p.m., I requested a withdrawal of 4,000 INR via IMPS to my State Bank of India account. In the 1win system, this transaction is shown as “Successful,” but the money has still not been credited to my bank account even after 6 days have passed, which has put me in a difficult financial situation.

My 1win account ID is 338759702, and I have used this same State Bank of India account successfully for withdrawals from 1win before, so this problem is unusual. As soon as I noticed that the money had not arrived in my bank, I contacted 1win customer support and sent them the bank statements they requested. However, they only told me to wait and said that an appeal had been made, without providing any clear explanation, time frame, or concrete solution. At the moment, the situation remains the same: the status of the withdrawal shows “Successful” in 1win, but no funds have been received in my State Bank of India account.

I request that this withdrawal of 4,000 INR be urgently investigated and that the payment be credited to my State Bank of India account without further delay. I also expect a clear explanation of what went wrong and a specific time frame for resolution, instead of being repeatedly told only to wait.

I had contacted the customer support staff everyday atleast 2-3 times but they just kept telling me it's under process and nothing else, already 6 days have passed now and there has not been any update from 1win customer support or any of there team.iam really disappointed with the customer support service of 1win regarding this withdrawal not credited into account issue and also regarding the no update being provided from there side too.

Chart Pointer
65h left
₹4,000