I am raising this complaint regarding two pending withdrawals from my 1win account. Both withdrawals have remained in “Under review – Transferring payment for processing” status, and 1win has not processed them or provided a clear resolution.
Account details:
- Account Name: < full name removed >
- 1win User ID: 370708736
- Country: India
Withdrawal 1
- Amount: ₹37,693
- Method: USDT (TRC-20)
- Created: 28 August 2026 at 05:12 PM
- Current Status: Under review – Transferring payment for processing
Withdrawal 2
- Amount: ₹50,000
- Created: 30 August 2026 at 02:12 AM
- Current Status: Under review – Transferring payment for processing
As of 31 August 2026, both withdrawals are still pending. I initially contacted 1win Support regarding the ₹37,693 withdrawal because it had already been pending for more than 24 hours.
1win responded stating that, under their rules, they may request identity documents and instructed me to complete verification by going to: Profile → Settings → Identity Verification
I immediately checked my account. However, there is no “Identity Verification” option available under my Profile → Settings.
I contacted 1win again and clearly explained that I am ready and willing to provide all documents required for identity verification, but the verification option is not available in my account. I also provided a screenshot showing the available options in my Settings.
I have not received a proper solution or a way to submit my identification documents.
I want to make it clear that I am not refusing verification. I am fully prepared to complete KYC and provide any documents required. The issue is that 1win is directing me to a verification section that is not available in my account.
Meanwhile, both of my withdrawals remain stuck at the same “Under review” stage.
What I am requesting. I would appreciate AskGamblers’ assistance in getting 1win to:
- Provide me with a working and secure method/link to complete identity verification, if KYC is required.
- Review and complete the verification process without further unnecessary delay.
- Process my two pending withdrawals totaling ₹87,693 (₹37,693 + ₹50,000), assuming there are no legitimate issues with my account or documents.
- Provide a clear explanation for the prolonged delay and the reason the withdrawals have not progressed.
I am attaching screenshots of my withdrawal statuses, my Profile/Settings section showing that the Identity Verification option is not available, and my email correspondence with 1win Support.
I hope AskGamblers can help resolve this matter, as I have cooperated with 1win and am ready to provide any required documentation
