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1win Casino - 10800USDT I have been waiting for many days but the payment has not arrived

RESOLVED

Complaint Info

Disputed casino

1win Casino

Amount

$ 10800

Posted on January 23, 2025

It was my first time using the 1win platform, and they asked me to verify my identity. After I completed the verification, I clearly asked them whether my account could be used for betting and withdrawals. 1WIN replied that it was possible. Then I topped up 5,000 USDT, and there are currently more than 10,800 USDT on it. It has been 18 days since I withdrew the money. I contacted their customer service, and they asked me to wait for 14 days. I have already waited longer than that. I sent them an email but they didn’t reply to me. They replied to me to verify my identity, and I completed the verification the first time. They said they needed my verification, but they didn’t tell me what I needed to verify. They never replied to my messages.

Posted on January 24, 2025

Hello!

Your account verification has been successfully completed, the account is currently operating normally and you have access to the full functionality of the site. Specialists have checked the history of withdrawals from your account, and the status of the last procedure is "Successful". The money has been credited to the details you specified.

Best regards.

AskGamblers
Posted on January 24, 2025

Dear @heihei,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.