1GoodBet Casino - Refuses to pay 160000 euro winnings

Dear 1GoodBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per 1GoodBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear ANDERSTH1 and Askgamblers Team,

Thank you for your patience in waiting for the resolution of this issue.

With this message, we would like to inform you that in the time frame between 19.12.2022 and 12.01.2023, we had a significant issue regarding a series of no-deposit bonuses and a series of deposit bonuses in the time frame. The primary issue was caused by a third-party technology provider responsible for bonus mechanisms and game aggregation at 1good.bet. Please note, that sufficient, detailed proof was provided to the AskGamblers team to support the validity of the technical error.

We apologize for the issue mentioned above and are ready to resolve the matter individually with each player affected by the bonuses in the time frame. Therefore, we are refunding your deposit value to your account. Please contact [email protected] in order to proceed with the complaint resolution.

Additionally, we have fixed mentioned bonus error. Due to the nature of the system fix in some cases, you may be automatically provided with an updated and fixed Free Spin bonus. Please note, that you are free to cancel the Free Spins bonus from the player account and withdraw the disputed deposit amount at your convenience.

Once again, we sincerely apologize for the inconvenience caused.

Kind regards,

1Good.Bet support team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 1GoodBet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Thank you for re-opened the case feel really upset about the outcome.

I still need all my deposits back. The casino kept my accounts LOCKED.

Also considering the time line they had this so called 'error" they kept it going for weeks. Pittifull. Pay me back my deposits.

This was the last respond from 3 January admitting they are wrong.


We will try to explain this with an example. The big win of 1500 EUR received from the free game due to the error was considered as a regular winning and was split into a 25/75% (real money/bonus money) ratio without any extra x30 wagering. For instance, the wagering would remain at 27000 EUR, and in the case of a regular win, you would wager only the amount of 27000 EUR. However, you were triggered to the free spins caused by the technical error most of the time, and the winnings would require x30 wager normally (in the case of 1500 EUR winnings, it would be an extra 45000 EUR). The decision made by the company relies on the fact that this has not worked correctly, and given the examples with the winnings triggered by the free spin resulting in your case of excess of 14000EUR would require x30 wagering, which would be an amount equal to 420000EUR.



We do understand that the wagering amount is ridiculously much, therefore, company has come to a decision. More specifically, since, due to the error amount wagered by you equaled to 60000 EUR, we would grant you compensation for the amount wagered initially - 900 EUR (27000 EUR), your deposit and an extra 1000 EUR for your help in defining the bug and to support your expectations.



We would want to save you time, finances, and effort; thus, we are sending you this email to give you a better image of the situation. If a natural gaming path caused your winnings, we gladly accept your balance and payout. The amount is not significant to lose the reputation.



Finally, we would be willing to provide you with the bonus of 14000 EUR that occurred during your play, with the wagering equaled to x25 instead of x30, in case you still want to try your luck wagering the bonus. Please note that the conditions of 25/75% still would apply to the bonus. Also, please note that this does not affect the compensation, as our company is still willing to compensate the amount specified above.



Our company reserves the right to provide extra in-depth documentation during the relevant court hearing.



Thank you for your support and understanding.

Dear 1GoodBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

So as it seems,

NO RESPONDS FROM THIS FAILING 1 GOODBET !

I exploited this to the fullest way to Askgamblers it is REALLY POOR judgement from Askgamblers to chose there side on the so called " ERROR"

Look at the evidence I provided on this website. Other posters with the same complaint. They said it was an error from 1 week. Only they run further with this scheme for 1 MONTH! Only for affliate income for askgamblers POOR!!!!


" We will try to explain this with an example. The big win of 1500 EUR received from the free game due to the error was considered as a regular winning and was split into a 25/75% (real money/bonus money) ratio without any extra x30 wagering. For instance, the wagering would remain at 27000 EUR, and in the case of a regular win, you would wager only the amount of 27000 EUR. However, you were triggered to the free spins caused by the technical error most of the time, and the winnings would require x30 wager normally (in the case of 1500 EUR winnings, it would be an extra 45000 EUR). The decision made by the company relies on the fact that this has not worked correctly, and given the examples with the winnings triggered by the free spin resulting in your case of excess of 14000EUR would require x30 wagering, which would be an amount equal to 420000EUR.
"


Yea this is FAIR. Wager 500.000 euro maybe Askgamblers should change their position towards this complaint.

Dear 1GoodBet Casino,

Please provide us with an answer in regards to the issue.

Thanks in advance for your cooperation.