Complaint #7 1GoodBet Casino

Refuses to pay 160000 euro winnings

By andersth1

3 years ago

Hello,

I am a long time follower of this forum as I thought I not need it I have a very concerning case with 1goodbet. I won 9000 euro and once I started to wager and play some more I reached 160000 euro. in mid gameplay they kicked me out of the casino. When I tried to login it showed banned.

I contacted support they said " there is technical issue problem is with many other players account including yours we trying to correct them". I waited and waited until today I got a email :

" With this email, we would like to draw your attention to the issue we faced lately.

This technical issue has emerged in the time frame from the 19th of December up until the 23rd. Due to this, we have had further complications with a bet and win results. Consequently, you and many of our customers have been faced with ANTIFRAUD system blockage of accounts until the misoperation has not been found and fixed.

Firstly, we would like to apologize for this situation and for making you wait before our investigation to finalize. Secondly, we would like to express our gratitude for helping us become better and finding technical issues within our system.

Unfortunately, since there was a significant technical issue with the wagering, bonus system and integration, all the bet and win results, according to our terms and conditions, cannot be considered valid. However, we understand our customers’ disappointment; therefore, we provide monetary compensation to all the customers in the time frame. You will be granted compensation in the value of your deposits and 1000EUR as a gratitude for helping us find the bug in the system. "

I have all the proof that my gameplay was legal and there was no bugs. I played common slots that from famous providers.

Think this is an error which should be corrected by repaying me the full amount. Also I deposit 1000s of euro's in this casino.

Please let the rep check to this situation and fix it.

Thank you askgamblers!!

Disputed Casino 1GoodBet Casino

Reason Software glitch

Amount €1000

Discussion

AskGamblers

• Support Team

3 years ago

Dear 1GoodBet Casino,

Please provide us with an answer in regards to the issue.

Thanks in advance for your cooperation.

andersth1

3 years ago

So as it seems,

NO RESPONDS FROM THIS FAILING 1 GOODBET !

I exploited this to the fullest way to Askgamblers it is REALLY POOR judgement from Askgamblers to chose there side on the so called " ERROR"

Look at the evidence I provided on this website. Other posters with the same complaint. They said it was an error from 1 week. Only they run further with this scheme for 1 MONTH! Only for affliate income for askgamblers POOR!!!!

" We will try to explain this with an example. The big win of 1500 EUR received from the free game due to the error was considered as a regular winning and was split into a 25/75% (real money/bonus money) ratio without any extra x30 wagering. For instance, the wagering would remain at 27000 EUR, and in the case of a regular win, you would wager only the amount of 27000 EUR. However, you were triggered to the free spins caused by the technical error most of the time, and the winnings would require x30 wager normally (in the case of 1500 EUR winnings, it would be an extra 45000 EUR). The decision made by the company relies on the fact that this has not worked correctly, and given the examples with the winnings triggered by the free spin resulting in your case of excess of 14000EUR would require x30 wagering, which would be an amount equal to 420000EUR.
"

Yea this is FAIR. Wager 500.000 euro maybe Askgamblers should change their position towards this complaint.

AskGamblers

• Support Team

3 years ago

Dear 1GoodBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

andersth1

3 years ago

This was the last respond from 3 January admitting they are wrong.

We will try to explain this with an example. The big win of 1500 EUR received from the free game due to the error was considered as a regular winning and was split into a 25/75% (real money/bonus money) ratio without any extra x30 wagering. For instance, the wagering would remain at 27000 EUR, and in the case of a regular win, you would wager only the amount of 27000 EUR. However, you were triggered to the free spins caused by the technical error most of the time, and the winnings would require x30 wager normally (in the case of 1500 EUR winnings, it would be an extra 45000 EUR). The decision made by the company relies on the fact that this has not worked correctly, and given the examples with the winnings triggered by the free spin resulting in your case of excess of 14000EUR would require x30 wagering, which would be an amount equal to 420000EUR.

We do understand that the wagering amount is ridiculously much, therefore, company has come to a decision. More specifically, since, due to the error amount wagered by you equaled to 60000 EUR, we would grant you compensation for the amount wagered initially - 900 EUR (27000 EUR), your deposit and an extra 1000 EUR for your help in defining the bug and to support your expectations.

We would want to save you time, finances, and effort; thus, we are sending you this email to give you a better image of the situation. If a natural gaming path caused your winnings, we gladly accept your balance and payout. The amount is not significant to lose the reputation.

Finally, we would be willing to provide you with the bonus of 14000 EUR that occurred during your play, with the wagering equaled to x25 instead of x30, in case you still want to try your luck wagering the bonus. Please note that the conditions of 25/75% still would apply to the bonus. Also, please note that this does not affect the compensation, as our company is still willing to compensate the amount specified above.

Our company reserves the right to provide extra in-depth documentation during the relevant court hearing.

Thank you for your support and understanding.

1GoodBet Casino Complaint Stats

Resolved 4 / 8

Avg. Amount $1,198

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (254)

1GoodBet Casino Complaints

See all complaints for this casino

Withdrawal not received after nearly 2 months

On May 2, I made a withdrawal of 871 Euros from the casino. Still not received. About 2 weeks after requesting the withdrawal I made a live chat inquiry on the casino site and was told that the withdrawal needed to be reviewed as it was a larger amount and that I would receive it soon. A week later, the withdrawal still hadn't arrived, so I emailed the casino at the address listed on the casino's website, but I still haven't received a reply. In the past I have made larger withdrawals without problems and quickly, but I would like to know more information about when I can expect the withdrawal (I see that many other players had issues with large wins due to bonus error, but my wins were just from my own money and I didn't play any slots, only card games and roulette).

Last week the withdrawal was cancelled and put to my balance so I played a little, increasing my balance to 946 Euro. Then I wanted to submit the withdrawal again, but the withdrawal page says that I need to submit documents. It doesn't specify which documents as I already submitted the general proofs of ID, adress and payment method and this was verified a year ago. I wanted to ask on Live Chat and email, but haven't received a reply in over a week. Therefore I would like Askgamblers to help. I am happy to submit more documents or evidence if needed, but I would like the casino to at least communicate where is the problem.

Thank you and kind regards,

Miroslav

Unresolved

€946

Account is banned after withdrawal request

Hello, after I have registered me on 1good.bet I verified my account and got an email that my account is verified. Now on 30.01.23 I wanted to make my first withdrawal request about 189 Euro. On my account is a total about 289 Euro. After some days nothing happened I went to chat and asked about my withdrawal request. They told me I should be patient. Hours later I wanted to login and got the message, my account is banned. Chat can't help me in this issue and I wrote an email but no answer. I hope you can help me.

Resolved

€189

Does not pay my winnings from the bonus

It does not pay.

My complaint is the following.

They do not want to pay a prize of 4,501 euros. They apply to the bonus bug. Previously, account verification took several days.

I wanted to download the chat conversation but it didn't download everything.

I am attaching the emails and the screenshot.

Resolved

7000 euro NOT willing to pay

I want to keep it short I have the same complaint as the user from 160.000 euro win not paid out.

I won 7000 euro. I got emailed.

Unfortunately, since there was a significant technical issue with the wagering, bonus system and integration, all the bet and win results, according to our terms and conditions, cannot be considered valid. However, we understand our customers disappointment; therefore, we provide monetary compensation to all the customers in the time frame. You will be granted compensation in the value of your deposits and 200% on your deposit, as a gratitude for helping us find the bug in the system.

Personally I think it's a shame that askgamblers is promoting a site that just scamming it customers.

Could you please ask the manager why they doing this as it is not legal.

Unresolved

Great delay my withdrawal of 500 Euros

1Goodbet is delaying my withdrawal!! It’s start when I start to verify my account the verification process took 5 days. I send all the documents they asked. After 2 days I received a mail that in order my account to be verified I need to send Nacional Id. Ok, I send and the process restarts again 48 hours of waiting.. After 5 days my acc was verified!!

After my account was verified I immediately request a withdrawal request via bank transfer!! I fill a bank transfer application..it was strange because on the withdrawal application I need to put my home address as well!! Ok I put my home address.. everything correct..

After 2 days on 4.10.22 I received a mail that my withdrawal was denied and the reason was my home address was in wrong format (I will provide you with print screen from my account info). My address is verified with the 1good.bet and the print screen from the withdrawal application just to see that my address is correct!!

Any way I contacted the support they don’t know what is going on, and they informed me that I need to send a mail to [email protected] and to give my bank details and they will process my withdrawal manually!! I send the mail immediately!!

I contacted the support that they confirmed me that they received my mail and my withdrawal will be processed within 48 hours!! Now am waiting more that 80 hours and no progress!!

Support every day telling me a different story!! Every day they promised me that yes today is the day!! But so far nothing!!!

I have print screen how I been lied every day from support!! How that making fool of me every day!! I can provide you if you need!!

Thanks.

Resolved

€500

Blocked my account and stopped responding

Hello!

Please help me to return $883 from my account!

I registered at this casino at the beginning of July 2022. At first everything was fine! I have verified my account. Payments came after a maximum of 3 business days. This is when there were very small amounts in the account.

On 31.08 I ordered a payout of $300. There was a total of $883 in the account.

08.09 I receive an email that my account has been blocked! When asked why my account is blocked and where is my 883 dollars now, no one answers me!!! They just took and stole my money!!!! I am attaching the screenshots that I took.

Unresolved

$883

Delayed withdraw for three months

Since three months 1good.bet is processing my withdrawal. It has not yet been credited on my site. For more than two months they don`t reply to any email, refuse to accept my wish that I want to set any limits or that I want to close my account. I can always send you screenshots of many withdraws which are pending since 21.05.2022. just tell me how to upload them.

I really tried everything to contact the casino. But they do not answer any emails although they told me months before that everything is in the final process.

Resolved

€5,900