Mr Green Case number-01425479
On 6/7/17 I deposited £250 into mr green casino which had a hefty £6.25 charge which may have taken a grand total of 10 seconds to complete. To my complete surprise I actually won for once and it wasn't a small win but a large 5 figure sum in total. Obviously after winning a large amount of money I was keen to withdraw the money. After a couple of hiccups during the verification process I was told that all was now good.
Fast forward to today 24/7/17 and my withdrawal is still pending. Despite numerous contacts through phone, email and the chat service there has been no indication of when this will be processed. As polite as the customer care team is, there seems to be no solution offered other than 'shortly'. I understand that this has now been passed onto the casino, the customer care emailed for an update from the casino on 17/7/17 and said I shall be the first to know when it is resolved.
As there are no known reasons other than that it is a large sum of money I am baffled as to why this has taken so long.
I hope that this issue can be resolved and I'm annoyed I've had to come onto here to make a complaint.