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Withdrawal saga


3 years ago

I have finally been approved for all my documents with a clear green tick next to every one of them yet when I request a withdrawal now Iit says I have to contact support as may need more ID check even though I’ve sent every form of documentation possible.

It took over a week to get them to finally accept it all and now I’ve had to email them and heard nothing at all back from them and I had even asked them a question by email over a week ago and never got a reply still so I’m concerned as £1400 is a lot of money to just ignore especially when I won it fairly.

Disputed Casino 123Spins Casino
Amount £1400

Discussion

User name

Dear 123Spins Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

123Spins Casino Complaint Stats

Resolved 0 / 2
Avg. Amount $2,968
Avg. Complaint Duration 4 days
Avg. Response Time 4 days

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