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Prism Casino - Withdrawal not paid after 10 weeks, still waiting

RESOLVED
Complaint Info
Disputed casino Prism Casino
Reason Delayed payment
Posted on April 28, 2016

I requested a withdrawal on 2/12/2016 and I sent in all documents. I was approved on 3/11/16. I have contacted support several times as well as Withdrawal dept. I get the same answer, "congratulations on your winnings, we don't have a date yet". More than 10 weeks is way too long

Posted on May 2, 2016

Hi fb_1154837631207313,

I certainly understand your frustration and I sincerely apologize for what you've experienced.

It's the weekend and I'm currently working from home and unfortunately, I don't have access to your account at the moment. I will make this a priority to look into, first thing tomorrow morning and I will report back with what I find.

All the best,

Tawni

Posted on May 3, 2016

Hi fb_1154837631207313,

As promised, I've looked into your account and I have great news for you. ;-)

The tracking came in late in the day and I can see your payment is set to be delivered to you tomorrow morning (Tuesday) by 10:30 am.

Again, I apologize for the delays you've experienced.

All the best,

Tawni

AskGamblers
Posted on May 4, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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