Complaint #13 Wild.io Sportsbook

Disable my account with no reason

By Kelly A.

3 weeks ago

I am writing to formally dispute the recent disabling of my account and the withholding of my funds.

Over the course of my time using Wild.io, I deposited a total of 3,000 to 5,000 USDT. Initially, I successfully withdrew approximately 2,000 USDT without any issues with some sportbets. However, when I recently attempted to withdraw 3,500 USDT, the request was denied, and my account was flagged for KYC verification.

I fully complied with the requests. I submitted all required documentation and agreed to a video verification call. During the call, I answered all questions honestly and was fully cooperative and polite. Despite following every instruction and passing the verification steps, my account was immediately disabled without any explanation or justification.

I have not engaged in any fraudulent activity, nor have I violated any Terms of Service. It is completely unacceptable to withhold my remaining balance of 3,500 USDT after I have fully complied with the KYC process.

I am requesting an immediate review of my account, a clear explanation for this action, and the immediate release of my remaining funds.

Please do your best.

Disputed sportsbook Wild.io Sportsbook

Reason Account closure

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Wild.io Sportsbook

• Representative

2 weeks ago

Dear AskGamblers Team,

We would like to provide the relevant provisions of the General Terms and Conditions applicable to this case for your consideration alongside the evidence previously submitted.

Clause 7.1 states:

“You participate in the Games on your own behalf and not on behalf of any other person.”

Clause 12.1 states:

“12.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

* participating in any type of collusion with other players
* development of strategies aimed at gaining unfair winnings (included but not limited to Card Counting with the help of specialised software/tools, Bot Usage, Software Exploits)
* fraudulent actions against other online casinos or payment providers;
* chargeback transactions, double spends or denial of some payments made;
* creating two or more accounts;
* providing incorrect registration data;
* providing forged documents;
* money laundering;
* other types of cheating;

If it is discovered that a user has participated in any type of fraudulent activity, Wild.io reserves the right to permanently close the account and declare the account balance (including but not limited to winnings, bonuses, gifts, deposits) void.”

We believe these provisions are relevant to the concerns identified during the verification process and wanted to ensure they are available for your review.

We appreciate your continued assistance and look forward to your assessment of the evidence provided.

Kind regards,
The Wild.io Team

Wild.io Sportsbook

• Representative

2 weeks ago

Dear AskGamblers Team,

Thank you for your continued assistance.

We understand the player’s concerns and appreciate their willingness to provide further information.

As previously mentioned, we have already shared the supporting evidence and additional details regarding the verification process with the AskGamblers team via email.

At this stage, we believe it would be best to await the AskGamblers team’s review and feedback before taking any further steps.

We appreciate everyone’s patience while the submitted information is being reviewed.

Kind regards,
The Wild.io Team

c24525619

• Taiwan

2 weeks ago

I reiterate that I am the legitimate account owner. Please let me know if there is any further information or proof I can provide to support my claim.

Wild.io Sportsbook Complaint Stats

Resolved 2 / 2

Avg. Amount N/A

Avg. Complaint Duration 10 days

Avg. Response Time 1 day

Wild.io Sportsbook Complaints

See all complaints for this sportsbook

Winning ticket voided

I made table tennis livebet for player 2 (Cermak) to win 3rd set with 2,65 odd when score was 4-2. Odds were even before set so that odd was completely normal. Right after bet was accepted score went 3-4, but thats just part of betting, livebet has delays before comfirming and i had also comfirmed to accept bet if odds go lower during delay time. I got my ticket with 2,65 odd. There was nothing unusual in set, odds were working without errors and cashout was available until the set point. So completely normal business as usual and I won the bet. Official results also show point by point that set went how it go in livebet. So there werent even any possibility for any kind of cheating or exploiting odds etc.

So it was clearly an crystal clear winning ticket for me. Ticket was kept open for couple of hours and then it voided. I havent had any reasonable explanation why so. They say that they have right to void tickets if they want do - and I think in this case this is so unprofesional and against any kind of trustworthy fair play, its worth to make complaint. And I am just an complete amateur player with losing long distance record.

Resolved