All winnings taken out

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions, which were shared with the player as well.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear AskGamblers Team,

We have provided our response, along with the additional documentation and supporting evidence, to the email address forwarded to us.

Please kindly review the information provided and let us know if any further clarification or documentation is required from our side.

Kind regards,
The Wettson Team

Dear AskGamblers Team,
Thank you for asking the casino for evidence that I was notified of the stake limit.
I would kindly ask that the casino also be required to explain the following, as it has not addressed these points in any of its responses so far:
Why my active bonus page displayed "Minimum stake for wager: No limit" and "Maximum stake for wager: No limit" throughout the entire bonus period, if a maximum stake applied.
Why every bet, including the larger ones, was accepted without warning and counted towards my wagering progress, with the progress bar increasing after each bet until the bonus was completed.
Why, if the bonus had been breached, the casino still converted my bonus balance into real money and allowed me to keep playing for two more days. During those two days I placed 30–40 bets with real money, with no active bonus. My balance grew through these real-money bets as well, not only through the bonus. Yet the casino removed all my winnings, including those from bets placed after the bonus was completed.

Dear Wettson Sportsbook,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player and evidence that player was notified about the limitations as you explained. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.