Complaint #2 Spinaro Sportsbook

Severely delayed withdrawal at Spinaro Casino

By ntmfana1993

1 year ago

Message on forum

Hi.

I'm reaching out to request your assistance with a delayed withdrawal from Spinaro Casino.

I submitted a withdrawal request on Saturday, May 24. As of today, Friday, May 30, four full business days have passed, and the funds have still not been processed, despite the casino’s stated withdrawal timeframe of 72 business hours having long expired.

I contacted the casino’s support team multiple times during the week to check on the status. Unfortunately, all I received were generic, copy-pasted responses thanking me for my patience, with no real update, no explanation, and no indication of when the withdrawal would actually be processed.

The amount of money in dispute is $637.88.

This is not the first time I’ve experienced unacceptable delays with this casino’s withdrawals, but this time is particularly frustrating as no one seems willing to take accountability or provide proper support.

I made it very clear to their support that the withdrawal must be processed today, as it is the last business day of the week, and pushing this into the next week would be entirely unjustified. But I have had no real assurances that that will happen. At this point, the casino has failed to meet its own stated obligations, and I feel I have no option but to escalate this publicly.

I kindly ask AskGamblers to intervene and assist in ensuring my withdrawal is processed immediately. I also believe the casino should be held accountable for the poor communication and repeated breaches of withdrawal timeframes.

Thank you for your assistance.

Disputed sportsbook Spinaro Sportsbook

Reason Delayed payment

Amount $637.88

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

ntmfana1993

• 1 reviews

1 year ago

Withdrawal was just approved. Thank you for your assistance.

AskGamblers

• Support Team

1 year ago

Dear Spinaro Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Spinaro Sportsbook Complaint Stats

Resolved 2 / 2

Avg. Amount $376

Avg. Complaint Duration 3 days

Avg. Response Time 2 days

Spinaro Sportsbook Complaints

See all complaints for this sportsbook

Complaint Against Spinaro sportsbook for Systematic Withdrawal Delays

I am writing to formally lodge a complaint against Spinaro Casino regarding a persistent and unacceptable pattern of withdrawal delays, in clear violation of their stated terms.

I currently have a pending withdrawal of $114, requested on July 1st, which remains unprocessed as of July 21st — despite the casino’s terms stating that withdrawals are to be processed within three business days. I have followed up multiple times, but each time I have received copied and pasted responses citing a “high volume” of withdrawals.

I have attached images of the chats I’ve had with their support agents as evidence of this repetitive and unhelpful communication.

It should also be noted that I am fully verified and have successfully withdrawn from this casino before. However, every single withdrawal I’ve made has been delayed, always with the same “high volume” excuse. On several occasions, I’ve had to file complaints here on AskGamblers just to get my withdrawals processed.

This is clearly a pattern of behavior and strongly suggests that Spinaro Casino’s actual policy is to intentionally delay withdrawals, rather than honor their own timelines. This practice is deceptive and unfair to players.

I kindly request that AskGamblers investigate this matter and compel Spinaro Casino to process my current withdrawal immediately. I also urge you to take note of the broader issue, as it appears to be a systemic and dishonest business practice on their part.

Thank you for your time and assistance.

Resolved

$114