Problem with verification

Dear @Michal93xd,

The AskGamblers Complaint Team is kindly asking you to assist the team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dear all,

Please note that we remain committed to assisting and guiding the case toward resolution, however, there has been no significant progress due to not receiving the proper documents.

Please note that whenever anything is submitted, it is forwarded to the respective teams for review. As a matter of fact, has had a reply today. Each case requires a different timeframe depending on its complexity. Furthermore, since this matter has been escalated via a formal complaint, this is the primary channel where updates are delivered—though, as you are aware, we also communicate through email and live chat. It is therefore not accurate to suggest that we do not respond, as correspondence has been consistent.

That said, to date we have not received any proof of deposits that meet the required criteria. The Troscan screenshots shared are not acceptable. What is necessary are screenshots from your friend’s crypto wallet clearly confirming the transfer of funds to your own crypto wallet in April, as the player had indicated that his cryptocurrency wallet was replenished by a friend.

We kindly urge you once again to provide the proper documentation so we can progress the case. Until such documents are received, the matter cannot be resolved.

Best regards,
RomanCasino Sportsbook Team

Maybe ASKGAMBLERS can help. They respond every 10 days, coming up with all sorts of reasons. Maybe ASKGAMBLERS should get more involved?

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.