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All verification requirements completed still no payment


9 months ago

Hi,

I have completed all verification requirements, but I am still not receiving my funds.

The website states that when you’re requesting a withdrawal, it takes up to 24 hours for me to get my funds. It has now been 3 days!

I am not receiving my funds, and I am not being told why, and I am being ignored.

This is getting frustrating, and I think these people don’t want to pay because I have completed all verification requirements, there’s nothing else left, but still no payment

Disputed sportsbook Romancasino Sportsbook
Amount €112.59

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name
Dear All,

As evident from the player’s message, we kindly request that this complaint be closed as resolved. We thank the player for their cooperation throughout the process.

Best regards,
Romancasino Sportsbook Team
User name loyalty-level-2
After 2 weeks of fighting I finally received all my funds. This bookmaker has been absolutely horrible. Even though I received my funds I would not recommend this platform to anyone save yourself the emotional rollercoaster there’s better bookies out there.

This matter can now be considered closed
User name
Dear Player,

We would like to thank you for providing the requested documents. Your cooperation demonstrates how cases can be resolved efficiently when all necessary information is submitted promptly.

We are pleased to confirm that your entire balance has been successfully cashed out. The transaction has already been processed on our side and should reach you shortly. Please note that it may take a few business days for the payment provider to complete the transfer on their end.

As our responsibility in this matter has been fully met, we kindly expect that the complaint will be considered resolved once the funds are received.

Best regards,
Romancasino Sportsbook Team

Romancasino Sportsbook Complaint Stats

Resolved 1 / 1
Avg. Amount $132
Avg. Complaint Duration 12 days
Avg. Response Time 3 days

Romancasino Sportsbook Complaints

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