Withheld real money balance of 2000e following arbitrary account closure

I am filing a formal complaint against Rabona Casino due to three separate, severely delayed withdrawals totaling 751.00 € which are being withheld without any valid reason.

My account is fully verified (KYC completed), and my verification dashboard explicitly confirms that no further documents are required, stating: "It looks like your account does not require verification. Enjoy our games!" Despite this, all payments remain stuck in "Under Review" status. I can't see or remember which verifications I have done because I play on many sites, but I'm ready to give more if more is needed.

I accepted some bonus offers, but I cancelled them all when I saw the required recycling amount. I have done this on other sites with 0 problems.

Timeline of Events:

• 31/10/2026: I requested the first withdrawal of 500.00 € via VISA. (Transaction ID: 4eb17873-967d-40a3-9598-c399868edd64)

• 03/11/2026: I requested a second withdrawal of 178.00 € via Bank Transfer (Transaction ID: 77466087-00d9-46a9-9f65-160c19e157e3).

• 07/11/2026: I requested a third withdrawal of 73.00 € via VISA (Transaction ID: 08374c98-94a4-4ead-af4a-e59983275e7).

• 07/11/2026 (12:15 UTC+2): I sent an email to their support team ([email protected]) demanding an explanation for my delayed transactions.

• 07/11/2026 (14:52 UTC+2): Rabona Support responded with a generic, automated template claiming a "technical issue from the payment provider's side" without a concrete timeline.

• 07/11/2026: Later, I escalated the matter by sending a formal, official complaint directly to their complaints department (referencing Transaction ID: 4eb17873-967d-40a3-9598-c399868edd64), explicitly giving them a 48-hour deadline to release the funds or provide a legitimate reason for the hold-up.

• 09/11/2026: More than 48 hours have passed since my formal complaint was submitted. Rabona has completely ignored the deadline and has provided absolutely no response or solution.

• 09/11/2026 (Live Chat): During a live chat session, a support representative named "Jerry" explicitly reassured me that the processing would not take months and that the requests were moving through the queue with the highest priority. However, despite these verbal assurances, no funds have been released, and the status remains unchanged. I find it hard to believe this isn't a stalling tactic on their part.

They are withholding my funds while hiding behind scripted responses and empty chat promises, completely ignoring formal complaints. I have attached all necessary screenshots showing my verified status and the queue of pending withdrawals.

The thing is, I'm not even on net profit; I'm around 50 in the negative. This seems like theft to me more than punishing winning players for winning. I haven't had this big of an issue on any other site I have used, even on sites I have stopped at net profit. I'm scared this site is full on scam even though I have seen that people have gotten their money after complaining enough.

Most worrying thing is that I think I have only talked with their AI chat and support that give the same answers every single time. They say I'm a top priority, but if I were, things would have been sorted in a day.

What a mess..

I kindly request your team to intervene and assist in getting my deposited funds released back to me. If there's more information needed be welcome to ask. Thank you.

Dear AskGamblers Complaints Team,

I am opening a new complaint against Rabona Casino regarding my withheld winnings of €57,000.

I won €57,000 fairly on Rabona Casino.

When I requested a withdrawal, the casino intentionally delayed my KYC verification for days to stress me out.

As soon as I pushed for my money, they completely deleted/blocked my user account to destroy evidence and avoid paying their debt.

I am attaching 100% concrete, unassailable evidence to this complaint:

- Screenshots from my licensed EU payment processor (Aircash) showing my active financial deposits to Rabona Casino.

- A screenshot of Rabona Casino's public response to me on Trustpilot from yesterday, addressing me as "Dragi Josipe", which officially proves my account existed and that they are fully aware of this dispute.

I demand that Rabona Casino restore my account, provide the full logs to the AskGamblers team, and release my €57,000 balance.

Thank you for your assistance

Hello AGCCS Team,

< personal information removed >

My withdrawal of 900 EGP via Vodafone Cash on 25/10/2025 has been pending for 5 days. The website says 1-3 business days.

I contacted live chat. Agent Elliot only says, "finance department is aware, all payments are delayed due to many requests" but gives no transaction reference number and no proof of payment.

My account is fully verified. I did not use bonus for this withdrawal.

Please help me get my funds or get a payment proof.

Thank you.

Dear AskGamblersTeam,

I am filing this complaint against Rabona due to an unjustified delay of my withdrawal, which is a direct breach of their own Terms & Conditions

On October 10th, 2026, I submitted a withdrawal request of 91 EUR to my Skrill account (Transaction ID: aad08a1f-5f1b-4602-ab1b-e198cd481058). The withdrawal is currently still stuck in the "Under review" status. According to Rabona's Terms & Conditions, Clause 6.15 clearly states: "Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made".

Today is October 19th, which means 5 full business days have passed. They have exceeded their stated maximum processing timeframe. I have contacted Rabona's Live Chat regarding this delay. The support agents simply apologize and tell me to wait. Most importantly, Rabona has not requested any KYC documents from me. I explicitly told their support that I am ready to provide any identity or payment verification documents immediately if needed, but they confirmed that no documents are required and there are no obstacles to my payout.

My deposit was fully wagered according to the rules. The operator is intentionally stalling the payment without any valid reason. I request your mediation to ensure Rabona processes my 91 EUR withdrawal to Skrill immediately. I have attached a screenshot of the pending transaction showing the date, amount, and transaction ID.

Thank you for your assistance.

Best regards,

peteseppa

I have a delayed withdrawal of €401 from Rabona.

It has been about a week now.

I have sent an email to reach their “finance department,” but I haven't received any response.

I contact them through their customer support “live chat” every day, and they don't give me any real answers. They only say things like, “The money is safe,” “The team is working on this every day,” and “They will send a note to the finance team to look into your problem.”

Rabona Refuses-AGAIN- to Pay Three Withdrawals – Repeated Delays and No Concrete Payment Date

I am filing this complaint against Rabona because my three withdrawals have been delayed for 12, 11 and 10 days, respectively, and I have still not received my money.

My account is fully verified, I have no active bonuses, and I have successfully withdrawn money from Rabona in the past. There is no issue with account verification that has been communicated to me.

I have contacted Rabona customer support repeatedly, but I receive the same generic responses every time:

• “We understand your frustration.”
• “Your money is safe.”
• The finance team is experiencing a high volume of requests and is processing withdrawals manually.

Despite my repeated requests, Rabona has failed to provide a specific reason for the delays or a confirmed payment date.

I find this situation completely unacceptable. Repeatedly telling a customer that their money is safe does not explain why the funds have not been paid out.

I have already contacted Rabona numerous times and attempted to resolve this matter directly. I have also contacted the relevant licensing authority. Despite these efforts, I remain without my money and without a meaningful explanation.

I am requesting AskGamblers' assistance in obtaining a substantive response from Rabona.

I want Rabona to:

1. Explain the specific reason for the delay affecting each withdrawal.
2. Confirm the current status of all three withdrawals.
3. Pay the full outstanding amount without further unnecessary delay.

I am not seeking bonuses, compensation or special treatment. I simply want to withdraw my own funds.

I do not consider another generic apology or an assurance that my money is safe to be an acceptable resolution. I expect payment, not more promises.

I ask AskGamblers to review this complaint and help obtain a concrete resolution from Rabona

I can provide screenshots of the pending withdrawals and Rabona's repeated responses as evidence.

Hello AskGamblers team, I am opening this complaint against Rabona because my account verification (KYC) has been stuck for around two months, blocking a withdrawal of €2,000.Here is a summary of the situation:

My winnings come exclusively from sports betting (sportsbook).I have already provided all the requested documents (ID, proof of address, payment method).My account was previously verified, but the casino requested a re-verification. It has now been weeks since I submitted everything, and my documents are still "pending review".Every time I contact the live chat, I only receive automated answers telling me to "please wait". This excessive delay feels like intentional retention of my funds.

I have followed all the rules and my bets were placed on real sports events. I kindly ask Rabona to review my documents immediately, validate my KYC, and process my €2,000 withdrawal.Thank you for your assistance.

Dear AskGamblers Complaints Team,

I am submitting this complaint regarding an unresolved withdrawal from my RABONA account.

I requested a withdrawal of approximately €283, but the funds have still not been paid to me.

I have contacted RABONA’s customer support several times and subsequently followed their formal complaints procedure. Despite my repeated requests, I have not received a satisfactory response explaining the reason for the continued delay or confirming when my funds will be released.

I have also followed the complaints procedure described in RABONA’s Terms and Conditions, including submitting a formal complaint to their complaints department.

According to section 13.7 of RABONA’s Terms and Conditions, the complaints committee should inform the player of the outcome within 10 days, except in exceptionally complex cases. This period has elapsed without a satisfactory resolution.

Furthermore, section 13.8 refers to external dispute-resolution options if the player is not satisfied with the outcome. However, the link provided by RABONA for these external options currently leads to a 404 error page, making it impossible for me to access the procedure referred to in their own Terms and Conditions.

I am therefore requesting assistance in resolving this matter and recovering the €283 currently owed to me.

I can provide screenshots of:

* the withdrawal request;

* my account/withdrawal history;

* all communications with RABONA;

* my formal complaint;

* RABONA’s Terms and Conditions, including sections 13.7 and 13.8;

* and the 404 error encountered when following the external dispute-resolution link.

I would appreciate your assistance in obtaining a clear explanation from RABONA and, most importantly, the payment of my outstanding withdrawal.

Withdrawal amount: €283

Withdrawal date: 03 May 2026.

Kind regards,