Complaint #194 Rabona Sportsbook

Rabona wont withdraw my money

By Nico P.

21 hours ago

I am filing a formal complaint against Rabona Casino due to three separate, severely delayed withdrawals totaling 751.00 € which are being withheld without any valid reason.

My account is fully verified (KYC completed), and my verification dashboard explicitly confirms that no further documents are required, stating: "It looks like your account does not require verification. Enjoy our games!" Despite this, all payments remain stuck in "Under Review" status. I can't see or remember which verifications I have done because I play on many sites, but I'm ready to give more if more is needed.

I accepted some bonus offers, but I cancelled them all when I saw the required recycling amount. I have done this on other sites with 0 problems.

Timeline of Events:

• 31/10/2026: I requested the first withdrawal of 500.00 € via VISA. (Transaction ID: 4eb17873-967d-40a3-9598-c399868edd64)

• 03/11/2026: I requested a second withdrawal of 178.00 € via Bank Transfer (Transaction ID: 77466087-00d9-46a9-9f65-160c19e157e3).

• 07/11/2026: I requested a third withdrawal of 73.00 € via VISA (Transaction ID: 08374c98-94a4-4ead-af4a-e59983275e7).

• 07/11/2026 (12:15 UTC+2): I sent an email to their support team ([email protected]) demanding an explanation for my delayed transactions.

• 07/11/2026 (14:52 UTC+2): Rabona Support responded with a generic, automated template claiming a "technical issue from the payment provider's side" without a concrete timeline.

• 07/11/2026: Later, I escalated the matter by sending a formal, official complaint directly to their complaints department (referencing Transaction ID: 4eb17873-967d-40a3-9598-c399868edd64), explicitly giving them a 48-hour deadline to release the funds or provide a legitimate reason for the hold-up.

• 09/11/2026: More than 48 hours have passed since my formal complaint was submitted. Rabona has completely ignored the deadline and has provided absolutely no response or solution.

• 09/11/2026 (Live Chat): During a live chat session, a support representative named "Jerry" explicitly reassured me that the processing would not take months and that the requests were moving through the queue with the highest priority. However, despite these verbal assurances, no funds have been released, and the status remains unchanged. I find it hard to believe this isn't a stalling tactic on their part.

They are withholding my funds while hiding behind scripted responses and empty chat promises, completely ignoring formal complaints. I have attached all necessary screenshots showing my verified status and the queue of pending withdrawals.

The thing is, I'm not even on net profit; I'm around 50 in the negative. This seems like theft to me more than punishing winning players for winning. I haven't had this big of an issue on any other site I have used, even on sites I have stopped at net profit. I'm scared this site is full on scam even though I have seen that people have gotten their money after complaining enough.

Most worrying thing is that I think I have only talked with their AI chat and support that give the same answers every single time. They say I'm a top priority, but if I were, things would have been sorted in a day.

What a mess..

I kindly request your team to intervene and assist in getting my deposited funds released back to me. If there's more information needed be welcome to ask. Thank you.

Disputed sportsbook Rabona Sportsbook

Reason Delayed payment

Amount €751

Discussion

74 hours left for Rabona Sportsbook to respond.

There are no replies at the moment.

Rabona Sportsbook Complaint Stats

Resolved 10 / 35

Avg. Amount $3,152

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Rabona Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 10 out of 34 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 7 days.

Complaint Status

74h left

€751

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Rabona Sportsbook Complaints

See all complaints for this sportsbook

Withheld winnings and unexpected account closure

Dear AskGamblers Complaints Team,

I am opening a new complaint against Rabona Casino regarding my withheld winnings of €57,000.

I won €57,000 fairly on Rabona Casino.

When I requested a withdrawal, the casino intentionally delayed my KYC verification for days to stress me out.

As soon as I pushed for my money, they completely deleted/blocked my user account to destroy evidence and avoid paying their debt.

I am attaching 100% concrete, unassailable evidence to this complaint:

- Screenshots from my licensed EU payment processor (Aircash) showing my active financial deposits to Rabona Casino.

- A screenshot of Rabona Casino's public response to me on Trustpilot from yesterday, addressing me as "Dragi Josipe", which officially proves my account existed and that they are fully aware of this dispute.

I demand that Rabona Casino restore my account, provide the full logs to the AskGamblers team, and release my €57,000 balance.

Thank you for your assistance

Unresolved

€57,000

RABONA WITHDRAWAL DELAY 300 USD

Hello AGCCS Team,

< personal information removed >

My withdrawal of 900 EGP via Vodafone Cash on 25/10/2025 has been pending for 5 days. The website says 1-3 business days.

I contacted live chat. Agent Elliot only says, "finance department is aware, all payments are delayed due to many requests" but gives no transaction reference number and no proof of payment.

My account is fully verified. I did not use bonus for this withdrawal.

Please help me get my funds or get a payment proof.

Thank you.

Resolved

ج.م.‏900

Withdrawal delayed since October 10th

Dear AskGamblersTeam,

I am filing this complaint against Rabona due to an unjustified delay of my withdrawal, which is a direct breach of their own Terms & Conditions

On October 10th, 2026, I submitted a withdrawal request of 91 EUR to my Skrill account (Transaction ID: aad08a1f-5f1b-4602-ab1b-e198cd481058). The withdrawal is currently still stuck in the "Under review" status. According to Rabona's Terms & Conditions, Clause 6.15 clearly states: "Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made".

Today is October 19th, which means 5 full business days have passed. They have exceeded their stated maximum processing timeframe. I have contacted Rabona's Live Chat regarding this delay. The support agents simply apologize and tell me to wait. Most importantly, Rabona has not requested any KYC documents from me. I explicitly told their support that I am ready to provide any identity or payment verification documents immediately if needed, but they confirmed that no documents are required and there are no obstacles to my payout.

My deposit was fully wagered according to the rules. The operator is intentionally stalling the payment without any valid reason. I request your mediation to ensure Rabona processes my 91 EUR withdrawal to Skrill immediately. I have attached a screenshot of the pending transaction showing the date, amount, and transaction ID.

Thank you for your assistance.

Best regards,

peteseppa

Resolved

€91

Delayed withdrawal 401 EUR

I have a delayed withdrawal of €401 from Rabona.

It has been about a week now.

I have sent an email to reach their “finance department,” but I haven't received any response.

I contact them through their customer support “live chat” every day, and they don't give me any real answers. They only say things like, “The money is safe,” “The team is working on this every day,” and “They will send a note to the finance team to look into your problem.”

Unresolved

€401

Problems with payments

Rabona Refuses-AGAIN- to Pay Three Withdrawals – Repeated Delays and No Concrete Payment Date

I am filing this complaint against Rabona because my three withdrawals have been delayed for 12, 11 and 10 days, respectively, and I have still not received my money.

My account is fully verified, I have no active bonuses, and I have successfully withdrawn money from Rabona in the past. There is no issue with account verification that has been communicated to me.

I have contacted Rabona customer support repeatedly, but I receive the same generic responses every time:

“We understand your frustration.”
“Your money is safe.”
The finance team is experiencing a high volume of requests and is processing withdrawals manually.

Despite my repeated requests, Rabona has failed to provide a specific reason for the delays or a confirmed payment date.

I find this situation completely unacceptable. Repeatedly telling a customer that their money is safe does not explain why the funds have not been paid out.

I have already contacted Rabona numerous times and attempted to resolve this matter directly. I have also contacted the relevant licensing authority. Despite these efforts, I remain without my money and without a meaningful explanation.

I am requesting AskGamblers' assistance in obtaining a substantive response from Rabona.

I want Rabona to:

Explain the specific reason for the delay affecting each withdrawal.
Confirm the current status of all three withdrawals.
Pay the full outstanding amount without further unnecessary delay.

I am not seeking bonuses, compensation or special treatment. I simply want to withdraw my own funds.

I do not consider another generic apology or an assurance that my money is safe to be an acceptable resolution. I expect payment, not more promises.

I ask AskGamblers to review this complaint and help obtain a concrete resolution from Rabona

I can provide screenshots of the pending withdrawals and Rabona's repeated responses as evidence.

Resolved

kr15,000

Delayed TRX Withdrawal Still Under Review

I requested a cryptocurrency withdrawal of 91 usd equivalent in TRX from Rabona on October 3, 2026.

As of October 8, 2026, my withdrawal is still marked as "Under Review", and I have not received the funds.

I have contacted Rabona's customer support team repeatedly, but despite reaching out multiple times, I have not received any meaningful assistance, clear explanation, or resolution. Every time I contact support, the issue remains unresolved, and my withdrawal continues to be delayed.

I am extremely disappointed with the lack of progress and transparency regarding my payment.

I am requesting that Rabona investigate this delay, process my pending withdrawal immediately, and provide a clear explanation for why my funds have not been released.

I will update this review if my payment is completed.

Unresolved

$91

Problems with payments

I am submitting a formal complaint against Rabona (operated by Rabidi N.V.), which is licensed under Curaçao.

My current account balance is approximately 163,380 NOK.

I have requested withdrawals, but:
- Each withdrawal is limited to 5,000 NOK
- Only a limited number of withdrawals can be processed at a time
- My current withdrawals have been stuck in “under review” for over 10 days

This is far beyond any reasonable processing time.

According to industry standards, withdrawals should be processed within 24–72 hours. Instead, I am receiving only generic and repetitive responses such as:
“Your funds are safe” and “We are checking your account”

No specific reason for the delay has been provided.

My account is fully verified, and I have complied with all KYC and platform requirements. There are no active bonuses or violations.

The imposed withdrawal limits combined with the ongoing delays effectively prevent me from accessing my own funds in a fair and timely manner.

This creates an unfair and potentially abusive situation where:
- The operator delays payments without justification
- Withdrawal limits are used to restrict access to funds
- No clear processing timeline is provided

I have already contacted support multiple times and requested:
- Immediate processing of my withdrawals
- A clear explanation for the delay
- Increased withdrawal limits or a manual payout

None of these requests have been addressed.

I am requesting AskGamblers to intervene and require Rabona to:
1. Process my pending withdrawals immediately
2. Provide a clear and transparent explanation for the delays
3. Offer a reasonable method to withdraw my full balance without excessive restrictions

I can provide full documentation, including screenshots of:
- Account balance
- Withdrawal requests
- Chat communication

This situation is unacceptable and requires immediate resolution.

Resolved

kr15,000

Withdrawal blocked by KYC for around 2 months

Hello AskGamblers team, I am opening this complaint against Rabona because my account verification (KYC) has been stuck for around two months, blocking a withdrawal of €2,000.Here is a summary of the situation:

My winnings come exclusively from sports betting (sportsbook).I have already provided all the requested documents (ID, proof of address, payment method).My account was previously verified, but the casino requested a re-verification. It has now been weeks since I submitted everything, and my documents are still "pending review".Every time I contact the live chat, I only receive automated answers telling me to "please wait". This excessive delay feels like intentional retention of my funds.

I have followed all the rules and my bets were placed on real sports events. I kindly ask Rabona to review my documents immediately, validate my KYC, and process my €2,000 withdrawal.Thank you for your assistance.

Unresolved

€2,000

My 283 euros withdrawal was not processed despite repeated complaints

Dear AskGamblers Complaints Team,

I am submitting this complaint regarding an unresolved withdrawal from my RABONA account.

I requested a withdrawal of approximately €283, but the funds have still not been paid to me.

I have contacted RABONA’s customer support several times and subsequently followed their formal complaints procedure. Despite my repeated requests, I have not received a satisfactory response explaining the reason for the continued delay or confirming when my funds will be released.

I have also followed the complaints procedure described in RABONA’s Terms and Conditions, including submitting a formal complaint to their complaints department.

According to section 13.7 of RABONA’s Terms and Conditions, the complaints committee should inform the player of the outcome within 10 days, except in exceptionally complex cases. This period has elapsed without a satisfactory resolution.

Furthermore, section 13.8 refers to external dispute-resolution options if the player is not satisfied with the outcome. However, the link provided by RABONA for these external options currently leads to a 404 error page, making it impossible for me to access the procedure referred to in their own Terms and Conditions.

I am therefore requesting assistance in resolving this matter and recovering the €283 currently owed to me.

I can provide screenshots of:

* the withdrawal request;

* my account/withdrawal history;

* all communications with RABONA;

* my formal complaint;

* RABONA’s Terms and Conditions, including sections 13.7 and 13.8;

* and the 404 error encountered when following the external dispute-resolution link.

I would appreciate your assistance in obtaining a clear explanation from RABONA and, most importantly, the payment of my outstanding withdrawal.

Withdrawal amount: €283

Withdrawal date: 03 May 2026.

Kind regards,