Complaint #12 Rabona Sportsbook

Withdrawal Cancelled and Account Closed Without Explanation

By Enzo L.

10 months ago

Issue Description:

Hello,

I would like to file a complaint against Rabona Casino regarding two serious issues:

My withdrawal was cancelled without any clear explanation, and

My account was later closed without prior notice or justification.

Timeline of Events:

On [October 23], I noticed that my withdrawal request had been closed without any action on my part and without receiving any explanation.

I immediately contacted Rabona’s customer support for clarification.

Current Situation:

After my last email, I never received any further reply from Rabona, despite their message stating that I could contact them again via email or live chat.

A few days later, I discovered that my account had been closed without any prior notification, explanation, or warning.

I can no longer access my account or my balance, and no communication has been provided to justify the casino’s actions.

What I Am Requesting:

I kindly ask that Rabona:

provide a clear and detailed explanation regarding the cancellation of my withdrawal and the closure of my account,

restore access to my account or release my remaining funds, and

communicate transparently about the reasons for these administrative decisions.

Evidence Provided:

-Screenshots of all email correspondence with Rabona

-Proof of the cancelled withdrawal (from account history)

-Screenshot showing inability to access the account

-ID and verification documents (available upon request)

I kindly ask AskGamblers to review this situation and assist in obtaining a fair resolution.

Kind regards,

Enzo

Disputed sportsbook Rabona Sportsbook

Reason Declined payment

Amount €22

Discussion

AskGamblers

• Support Team

10 months ago

Dear Rabona Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

WhosEnzo

• France

10 months ago

Hi, the withdrawal that was cancelled was for an amount of €22.

AskGamblers

• Support Team

10 months ago

Dear @WhosEnzo,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Rabona Sportsbook Complaint Stats

Resolved 5 / 23

Avg. Amount $1,571

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Rabona Sportsbook Complaints

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On August 23 I requested a withdrawal of 2,000 PLN

I am experiencing a significant delay with my withdrawal from Rabona Casino.
On August 23, 2026, I requested a withdrawal of 2,000 PLN via Ethereum. The withdrawal is still pending and has remained under verification despite the fact that more than the stated processing time has passed.
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I specifically asked whether there were any KYC, verification or account issues preventing my withdrawal from being processed. Rabona support confirmed that verification is currently not required and that, if verification becomes necessary, the Finance Department will contact me.
I also requested that my delayed withdrawal be escalated for priority processing. Support informed me that they are unable to expedite withdrawals, but confirmed that their Finance Department is already aware of my situation and is actively working on the transaction. However, they have not provided me with any specific reason for the delay or an estimated completion date.
I currently also have another withdrawal request for 2,000 PLN via Ethereum submitted on September 1, 2026. I understand that this second withdrawal is new and I am not claiming that it is currently delayed. I am mentioning it only to provide a complete and transparent picture of my pending withdrawals.
I am requesting that Rabona process my overdue 2,000 PLN withdrawal from August 23 as soon as possible and provide a clear explanation for why it has exceeded their stated processing timeframe.
I can provide screenshots showing the withdrawal status and my conversation with Rabona Live Chat confirming the 3-business-day timeframe, that verification is not currently required, and that the Finance Department is handling my withdrawal.

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My withdrawal requests have been pending since Sunday and have still not been approved.

I have contacted Rabona repeatedly through Live Chat, email and their Complaints department.

During this period Rabona has told me that:

– My withdrawals were “scheduled and will be processed soon.”
– The finance department was actively processing them.
– My funds would be transferred “shortly.”
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March 14th: I requested a withdrawal.
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I have contacted the customer support and VIP managers multiple times. In the live chat, I was repeatedly lied to, and promises of a callback were never fulfilled. Recently, when asking about my money, support responded with cynical standard templates telling me to "win big" while simultaneously blocking my 7,745 CHF.
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Shortly after my win, my account was restricted. My betting limits were significantly reduced, and my withdrawal requests remained pending.

Approximately two weeks later, Rabona initiated a KYC verification process. Since then, I have fully cooperated and submitted every document requested, including identity documents, proof of address, bank statements, and additional documents related to my payment method.

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