Complaint #5 Rabona Sportsbook

Rabona slow pay and unhelpful AI support

By Jacob R.

10 months ago

Rabona Sportsbook is very very slow to pay out winnings, and both live chat and mail support are not helpful (and most likely AI due to the generic word-for-word identical replies).

My account is not verified, but i was told via live chat and via e-mail that verification is currently not needed (I inquired multiple times about this). I am willing to provide whatever documents are requested, but I have never received a request for anything (I also checked my spam folder to make sure I didn't overlook anything).

My withdrawal requests:

August 11th, 12:17 CEST, €500

Transaction ID 51408330-d83e-478a-9829-1d66cf8b2e66

August 12th, 21:24 CEST, €500

Transaction ID f9262fa0-8f5c-4df3-9658-37b06b38e07f

August 14th, 01:01 CEST, €500

b58f36a6-6687-4c1a-9762-8a6670210ef5

All requests are stuck on "pending". Terms and conditions say "3 workdays", and in an email, they said "5 workdays". Alas, my requests are still stuck on "pending".

When I contact support, I am always told everything is fine and the department is working on my withdrawal request. Responses seem automated due to their word-for-word identical phrasing. Then nothing happens.

Disputed sportsbook Rabona Sportsbook

Reason Delayed payment

Amount €1500

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

10 months ago

Dear Rabona Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

jacob12335588

• Austria

10 months ago

The answer to my complaint mail - yet another non-answer and excuse. For some reason they sent it in my native German even though the complaint mail was in English.

jacob12335588

• Austria

10 months ago

attachments:
chat transcript documenting the non-helpful (and likely AI generated) non-answers I get every time I try
complaint mail sent to Rabona that includes the link to here

Rabona Sportsbook Complaint Stats

Resolved 5 / 23

Avg. Amount $1,571

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

Rabona Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal cancelled and blocked

I am filing this complaint against Rabona regarding my verified account and a withheld balance of 7,745 CHF.

March 14th: I requested a withdrawal.
May 18th: After weeks of stalling, Rabona rejected the withdrawal without any explanation.
Current Situation: Immediately after rejecting the payout, Rabona restricted my account. This effectively prevents me from requesting a new regular withdrawal or using my funds.

I have contacted the customer support and VIP managers multiple times. In the live chat, I was repeatedly lied to, and promises of a callback were never fulfilled. Recently, when asking about my money, support responded with cynical standard templates telling me to "win big" while simultaneously blocking my 7,745 CHF.
Furthermore, Rabona has now blocked my registered email address from contacting [email protected] and [email protected] (delivery failed errors). I sent a final 48-hour ultimatum via [email protected], which expired without any response.

My Demands:
I demand that Rabona either manually lifts the withdrawal restrictions so I can withdraw my 7,745 CHF, or manually processes the entire payout of 7,745 CHF

Thank you for your assistance.

Unresolved

CHF7,745

Rabona Casino - Delayed payment

Dear AskGamblers Team,

I would like to file a complaint regarding my pending withdrawals and the excessively long verification process at Rabona.

After successfully placing bets, I accumulated winnings of approximately 600,000 HUF and requested withdrawals in three separate transactions.

Shortly after my win, my account was restricted. My betting limits were significantly reduced, and my withdrawal requests remained pending.

Approximately two weeks later, Rabona initiated a KYC verification process. Since then, I have fully cooperated and submitted every document requested, including identity documents, proof of address, bank statements, and additional documents related to my payment method.

Most recently, Rabona requested transaction history for the bank account linked to my Apple Pay account for a specific period. I provided an official bank-generated PDF statement downloaded directly from my online banking system. I have submitted this document more than once.

The main issue is that I have received contradictory information from customer support. One representative informed me that everything was in order and my verification was still under review. Another representative stated that my PDF document had been rejected. Later, I was told that this information was incorrect and that the document had not been rejected. Afterwards, I was again informed that the document had been rejected.

At the same time, the verification section of my account displays a general message stating that documents are required, but it does not specify which document is needed and provides no option to upload anything. Customer support also informed me that if no document request appears in my account, I do not need to submit any further documents.

My withdrawal requests have been pending since May 6, and I have still not received a clear explanation, a final verification result, or my withdrawals.

I have complied with every request made by Rabona and submitted all requested documentation. I am therefore asking for your assistance in reviewing this matter and helping to obtain a clear resolution.

Thank you for your time and assistance.

Unresolved

Ft600,000

Withdrawal delayed since March 27th

Hi,

I requested a withdrawal of 500 EUR from Rabona Sportsbook.

That was on 27/03/2026.

They are just telling me to wait a little more. Really frustrating.

I have a problem uploading a screenshot of the request.

Thanks for the help

Miroslav

Unresolved

€500

Two Pending Withdrawals from a month and more withdrawals blocked

Hello. I have been trying to withdraw my money from this casino for more than a month. I have two pending withdrawals from April 3 and 4, 2026 (€470 and €480). In addition, I still have another €482 in my account balance, but I cannot request a withdrawal for it because about two weeks ago, without any reason or communication, they blocked withdrawals on my account.
After numerous complaints through live chat and also by email, and receiving no help whatsoever, I am filing this complaint so that my money can be returned to me. No one from the casino has given me any reason why they have not paid me my money or why they blocked withdrawals on my account. They have also not asked me to provide any documentation. They have no intention of paying my money.

Unresolved

€1,430

Unjustified withdrawal delay immediate action required

Hello,

I am submitting this complaint regarding a serious and ongoing delay in processing my withdrawal request on Rabona.

I requested a withdrawal of $500 via USDT (ERC20) on 08/04/2026, and since then, the transaction has remained stuck in the “verification” stage without any valid explanation or timeframe provided.

I have already contacted customer support multiple times, and all I received were generic responses with no concrete progress. This kind of delay is unacceptable and raises serious concerns about the operator’s reliability.

I respectfully request immediate processing of my withdrawal, or a clear and specific explanation for this delay, along with a confirmed processing timeframe

All relevant evidence has been attached to support my claim.

If this issue is not resolved promptly, I am prepared to escalate this matter further through additional complaint platforms and regulatory channels.

I expect a prompt and serious response.

Unresolved

$500

Delayed Withdrawal No Payment Since April 8 2026

Dear AskGamblers Team,
I would like to file a complaint regarding a delayed withdrawal from this operator.
I submitted a withdrawal request of $184 via USDT (TRC20) on April 8, 2026. Since then, the status has remained “Under Verification” with no progress or clear explanation from the casino.
I have contacted customer support multiple times, but I only receive generic responses such as “please wait” or “your request is being processed,” without any specific timeframe or valid reason for the delay.
This situation is unacceptable, as the delay has exceeded a reasonable processing time. I have fully complied with all requirements, and there are no justified grounds to hold my funds for this long.
I kindly ask AskGamblers to intervene and help resolve this issue as soon as possible.
I am ready to provide any necessary proof, including screenshots and transaction details.
Thank you.

Unresolved

$184

2 Months waiting no emails no withdrawal still

I've been waiting over 2 months for my withdrawal from Rabona. They never reply to my emails, says their inbox is full. They have not asked for any verification documents, but still have not processed my withdrawal. It says blocked withdrawals on my account but they won't give any explanation on live chat. I want my withdrawal processes immediately, this is very unreasonable and poor customer service. If I need to upload documents they can just tell me that, but they won't communicate anything. Hopefully we can resolve this asap.

Unresolved

$1,597

Withdrawal $500 delayed over 1 month

I am submitting this complaint regarding Rabona Casino due to an unresolved withdrawal request that has been pending for an excessive and unacceptable amount of time.

- Casino: Rabona
- Withdrawal Amount: $500
- Payment Method: USDT (ERC20)
- Request Date: March 17, 2026

I requested a withdrawal of $500 via USDT (ERC20) on March 17, 2026. As of today, more than one month has passed, and the withdrawal has still not been processed.

During this period, I have contacted customer support multiple times. However, I have only received repetitive and generic responses such as:

- “Your request has been forwarded to the relevant department”
- “Please be patient”

No meaningful update, no explanation for the delay, and no estimated timeframe for completion have ever been provided.

Key issues:

- The delay exceeds any reasonable or industry-standard processing time.
- No justification for the delay has been given.
- No timeline or expected payout date has been communicated.
- The case has allegedly been escalated multiple times without any progress.

I have also contacted them via email and received a similar generic response stating that my case is being “actively reviewed,” without any concrete details.

At this point, I consider this behavior unprofessional and highly concerning.

What I am requesting:

- Immediate processing of my $500 withdrawal
- A clear explanation for the delay
- Accountability from the casino regarding this situation

I kindly ask AskGamblers to intervene and assist in resolving this matter as soon as possible.

Thank you.

Unresolved

$500

Rabona deliberately withholding balance via endless five month KYC stalling tactic

I am filing a formal complaint against Rabona (operated by Naale Limited, Licence 1020581) for the highly unacceptable and unjustified retention of my €2,687.97 withdrawal. My account verification and withdrawal have been pending since October 30, 2025. This is a deliberate 5 month delay orchestrated through abusive KYC practices.

Rabona compliance team has systematically moved the goalposts every time I have fulfilled their requirements. Their handling of my account demonstrates a clear intent to delay a legitimate payout indefinitely.

Phase 1: Exhaustive Verification Cleared

Initially, I was subjected to a grueling Proof of Identity and a highly intrusive Proof of Funds and Wealth verification process. I complied fully by compiling and submitting a massive file of over one hundred pages. This enormous file contained countless different financial documents proving my legitimate source of wealth. I successfully passed these stages, yet instead of releasing my funds, Rabona immediately shifted to obstructing my Proof of Address verification.

Phase 2: Manufactured Excuses for Document Rejection

To fulfill the Proof of Address requirement, I initially submitted plenty of different official documents to satisfy their requests. Because I reside in a corporate rental, I proactively provided a comprehensive file that included the highest legal proof of residence available in Spain (an official government issued Volante de Empadronamiento), along with my corporate lease, tenancy certificates, and utility bills. Rabona rejected this massive submission on a purely manufactured technicality by claiming it was declined solely because it was a "merged PDF."

Phase 3: The Current Deliberate Stall and Refusal to Verify

Following their exact instructions, I immediately uploaded the single, unmerged, original Volante de Empadronamiento PDF directly downloaded from the Barcelona City Hall portal, complete with the government Secure Verification Code (CSV).

Now that they have the exact document they demanded, in the exact format they requested, and have absolutely no valid excuses left to reject it, they have simply stopped reviewing my account entirely.

- The official government document has been sitting indefinitely in Pending status for weeks.
- They are completely ignoring my direct emails.
- They missed a formal deadline I provided to resolve this issue.

Resolution Demanded:
This 5 month delay is a predatory abuse of the KYC process. I have successfully verified this exact same document with highly regulated European operators. Rabona must immediately review and approve the original PDF currently sitting in my profile, update my registered address, and process my €2,687.97 withdrawal without any further manufactured delays.

Unresolved

€2,688

Constantly delaying verification process and withdrawal process

On 27.11.2025. I made first withdrawal attemp from my rabona account to my netteler account. They asked me to verify the account. I sent them all the requested documents and every time I contact them in live support they tell me that my case is still being processed. It's been 3 and a half months since my first payment attempt and they haven't even verified my account yet. All in all, I deposit around 0.02btc into the my account and now I have around 0.025btc. While the verification process is in progress, they have restricted access to my account, so now I can't even log in. This is my first Rabona account, I have done absolutely nothing against their rules and therefore cannot keep my funds in the account. I have e-mail correspodence with support team starting from 03.January 2026. and from that date they are delaying verification process. I work in betting industry 8 years and know excatly what is allowed and what is against rules. Can you please press them to verify my account so that I can make a withdrawal?

Unresolved