Rabona slow pay and unhelpful AI support

Hello. I have been trying to withdraw my money from this casino for more than a month. I have two pending withdrawals from April 3 and 4, 2026 (€470 and €480). In addition, I still have another €482 in my account balance, but I cannot request a withdrawal for it because about two weeks ago, without any reason or communication, they blocked withdrawals on my account.
After numerous complaints through live chat and also by email, and receiving no help whatsoever, I am filing this complaint so that my money can be returned to me. No one from the casino has given me any reason why they have not paid me my money or why they blocked withdrawals on my account. They have also not asked me to provide any documentation. They have no intention of paying my money.

Dear AskGamblers Team,
I would like to file a complaint regarding a delayed withdrawal from this operator.
I submitted a withdrawal request of $184 via USDT (TRC20) on April 8, 2026. Since then, the status has remained “Under Verification” with no progress or clear explanation from the casino.
I have contacted customer support multiple times, but I only receive generic responses such as “please wait” or “your request is being processed,” without any specific timeframe or valid reason for the delay.
This situation is unacceptable, as the delay has exceeded a reasonable processing time. I have fully complied with all requirements, and there are no justified grounds to hold my funds for this long.
I kindly ask AskGamblers to intervene and help resolve this issue as soon as possible.
I am ready to provide any necessary proof, including screenshots and transaction details.
Thank you.

I've been waiting over 2 months for my withdrawal from Rabona. They never reply to my emails, says their inbox is full. They have not asked for any verification documents, but still have not processed my withdrawal. It says blocked withdrawals on my account but they won't give any explanation on live chat. I want my withdrawal processes immediately, this is very unreasonable and poor customer service. If I need to upload documents they can just tell me that, but they won't communicate anything. Hopefully we can resolve this asap.

I am submitting this complaint regarding Rabona Casino due to an unresolved withdrawal request that has been pending for an excessive and unacceptable amount of time.

- Casino: Rabona
- Withdrawal Amount: $500
- Payment Method: USDT (ERC20)
- Request Date: March 17, 2026

I requested a withdrawal of $500 via USDT (ERC20) on March 17, 2026. As of today, more than one month has passed, and the withdrawal has still not been processed.

During this period, I have contacted customer support multiple times. However, I have only received repetitive and generic responses such as:

- “Your request has been forwarded to the relevant department”
- “Please be patient”

No meaningful update, no explanation for the delay, and no estimated timeframe for completion have ever been provided.

Key issues:

- The delay exceeds any reasonable or industry-standard processing time.
- No justification for the delay has been given.
- No timeline or expected payout date has been communicated.
- The case has allegedly been escalated multiple times without any progress.

I have also contacted them via email and received a similar generic response stating that my case is being “actively reviewed,” without any concrete details.

At this point, I consider this behavior unprofessional and highly concerning.

What I am requesting:

- Immediate processing of my $500 withdrawal
- A clear explanation for the delay
- Accountability from the casino regarding this situation

I kindly ask AskGamblers to intervene and assist in resolving this matter as soon as possible.

Thank you.

I am filing a formal complaint against Rabona (operated by Naale Limited, Licence 1020581) for the highly unacceptable and unjustified retention of my €2,687.97 withdrawal. My account verification and withdrawal have been pending since October 30, 2025. This is a deliberate 5 month delay orchestrated through abusive KYC practices.

Rabona compliance team has systematically moved the goalposts every time I have fulfilled their requirements. Their handling of my account demonstrates a clear intent to delay a legitimate payout indefinitely.

Phase 1: Exhaustive Verification Cleared

Initially, I was subjected to a grueling Proof of Identity and a highly intrusive Proof of Funds and Wealth verification process. I complied fully by compiling and submitting a massive file of over one hundred pages. This enormous file contained countless different financial documents proving my legitimate source of wealth. I successfully passed these stages, yet instead of releasing my funds, Rabona immediately shifted to obstructing my Proof of Address verification.

Phase 2: Manufactured Excuses for Document Rejection

To fulfill the Proof of Address requirement, I initially submitted plenty of different official documents to satisfy their requests. Because I reside in a corporate rental, I proactively provided a comprehensive file that included the highest legal proof of residence available in Spain (an official government issued Volante de Empadronamiento), along with my corporate lease, tenancy certificates, and utility bills. Rabona rejected this massive submission on a purely manufactured technicality by claiming it was declined solely because it was a "merged PDF."

Phase 3: The Current Deliberate Stall and Refusal to Verify

Following their exact instructions, I immediately uploaded the single, unmerged, original Volante de Empadronamiento PDF directly downloaded from the Barcelona City Hall portal, complete with the government Secure Verification Code (CSV).

Now that they have the exact document they demanded, in the exact format they requested, and have absolutely no valid excuses left to reject it, they have simply stopped reviewing my account entirely.

- The official government document has been sitting indefinitely in Pending status for weeks.
- They are completely ignoring my direct emails.
- They missed a formal deadline I provided to resolve this issue.

Resolution Demanded:
This 5 month delay is a predatory abuse of the KYC process. I have successfully verified this exact same document with highly regulated European operators. Rabona must immediately review and approve the original PDF currently sitting in my profile, update my registered address, and process my €2,687.97 withdrawal without any further manufactured delays.

I withdrew around 3 weeks ago and they still didn't process it I have no idea why I just want to withdraw my money. Can you explain to me why it's taken so long, it's meant to be 3-5 working days so this doesn't make any sense based off the time frames I was given. I've emailed and asked for explanation but they didn't say why, just that there was a high volume of withdrawals but that doesn't seem fair as I made it so long ago and just want to get the money out. Depositing was very fast but withdrawing is so slow.

Thank you.

Hello!
I have delayed withdrawal 162€, it's been pending already 8 days, help center just gives empty promises saying any moment money will come, they are working on it as a priority, but nothing happens.
And I have another pending withdrawal 140€ with them, this one is pending for 2 days now.
I hope you can help me!