Complaint #6
Qbet Sportsbook
Missing 1000 EUR withdrawal not received
2 months ago
Hello,
I would like to file a formal complaint regarding a withdrawal issue with Qbet.
On March 28, 2026, I requested a withdrawal of €1000 (Transaction ID: ca2e5bf1-6a6d-4ab1-ae6f-df7d824cc390). In my account, this transaction is marked as “successful.” However, I have never received the funds in my bank account.
After further communication, they acknowledged the problem and informed me that the €1000 withdrawal would be reprocessed, with April 14 as the latest expected date.
That deadline has passed, and I still have not received the funds.
I have contacted support multiple times via email and live chat. I have also provided my bank statements twice as requested. Despite this, I have not received any proof of transfer (such as SWIFT/MT103), nor any clear explanation of where the funds are.
Additionally, I had a separate withdrawal of €500 which initially failed but was returned to my account and successfully withdrawn afterward. This clearly shows that withdrawals can be processed correctly.
This raises serious concerns about the €1000 transaction and whether it was ever actually sent, despite being marked as “successful” in their system.
At this point, I am requesting one of the following:
Official SWIFT/MT103 proof confirming that the €1000 transfer was executed, OR
Immediate return of the €1000 to my account so I can withdraw it again
I have made every effort to resolve this directly with the operator, including setting a 24-hour deadline, which was ignored.
I am requesting your assistance in resolving this matter.
Kind regards,
Ervin
I would like to file a formal complaint regarding a withdrawal issue with Qbet.
On March 28, 2026, I requested a withdrawal of €1000 (Transaction ID: ca2e5bf1-6a6d-4ab1-ae6f-df7d824cc390). In my account, this transaction is marked as “successful.” However, I have never received the funds in my bank account.
After further communication, they acknowledged the problem and informed me that the €1000 withdrawal would be reprocessed, with April 14 as the latest expected date.
That deadline has passed, and I still have not received the funds.
I have contacted support multiple times via email and live chat. I have also provided my bank statements twice as requested. Despite this, I have not received any proof of transfer (such as SWIFT/MT103), nor any clear explanation of where the funds are.
Additionally, I had a separate withdrawal of €500 which initially failed but was returned to my account and successfully withdrawn afterward. This clearly shows that withdrawals can be processed correctly.
This raises serious concerns about the €1000 transaction and whether it was ever actually sent, despite being marked as “successful” in their system.
At this point, I am requesting one of the following:
Official SWIFT/MT103 proof confirming that the €1000 transfer was executed, OR
Immediate return of the €1000 to my account so I can withdraw it again
I have made every effort to resolve this directly with the operator, including setting a 24-hour deadline, which was ignored.
I am requesting your assistance in resolving this matter.
Kind regards,
Ervin
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