Complaint #5 Powbet Sportsbook

Self exclusion with operator powbet sportbook and casino

By Karlo100

1 year ago

Resubmitting as last complaint rejected as I was unable to attach evidence via your platform. If I should once again be unable to attach I can provide via email no problem. I self excluded for an indefinite period from powbet on 28.08.2022 this was confirmed to have been actioned. However this was lifted in error without my request in early 2025. I then proceeded to receive regular promotional offers. I have since lost 2500 euro which I did not wish to lose or use for gambling purposes hence the self exclusion request for an indefinite period. I have been contacting the operator live support and support team by email and they have advised the correct department is looking at it however I feel like this is not the case as I then received a phone call from their VIP team offering me additional bonus to keep me on the platform. I explained clearly to the VIP account manager the issue and they ask me to send an email to them explaining the situation and my request for a refund so I get the impression my initial request 7 days off is not been taken seriously or even looked at. I have followed up with the VIP team on a number occasions in the last few days and no update provided. I would like to raise a complaint to speed this process up and have a clear complaints process in place as they have essentially not even acknowledged my complaint or that there was an issue to date.

Thanks

< first name removed >

Disputed sportsbook Powbet Sportsbook

Reason Self-exclusion

Amount €2500

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Karlo100

1 year ago

Thank you Askgamblers for your assistance on this can now be resolved and closed as funds have been received.

Thank you powbet for coming to a resolution on this matter.

Have a good weekend all.

Thanks
Karl

Powbet Sportsbook

• Representative

1 year ago

Dear Karlo100,

Thank you for sharing the requested bank details. We have forwarded your details to our relevant department.

Therefore, your refund request should be processed as soon as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,
PowBet team.

Karlo100

1 year ago

Hi Powbet team,

Thank you for your response. I have issued an email with the requested details if you can please confirm receipt. Any further questions, please let me know.

I would like to keep this complaint open until payment has been received.

Thanks
Karl

Powbet Sportsbook Complaint Stats

Resolved 5 / 5

Avg. Amount $2,460

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Powbet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 7 days.

Powbet Sportsbook Complaints

See all complaints for this sportsbook

PowBet Sportsbook - Cancelled withdrawal and conflicting verification requirements

Hello AskGamblers Team,

I would like to file a complaint against PowBet regarding a cancelled withdrawal and ongoing problems with the account verification process.

On September 13, I requested a withdrawal from my PowBet account. The casino subsequently cancelled this withdrawal and informed me that I first needed to verify my account.

I have already uploaded all the requested verification documents through the casino’s online verification system.

However, I keep receiving contradictory information from PowBet. At times, I am told that my account does not need to be verified. On other occasions, I am told that verification can only be completed by email.

Despite having already submitted my documents, I still have no clear information about the actual status of my verification or when my withdrawal will be processed.

My current account balance is more than €12,000, which makes this situation particularly concerning.

I have cooperated with the verification process and provided the requested documents. I expect the casino to clearly explain what, if anything, is still missing and to provide a transparent solution.

I kindly ask AskGamblers to assist me in resolving this matter and contacting PowBet to clarify the following:

* Why was my withdrawal request from September 13 cancelled?

* Is my account currently verified or not?

* If further documents are required, exactly which documents are still missing, and how should I submit them?

* When can I expect my outstanding withdrawal to be processed?

* How can I withdraw my remaining account balance?

I am willing to cooperate fully with any legitimate verification requirements. However, I need clear and consistent communication and a concrete solution.

Thank you for your assistance.

Kind regards,

Resolved

€2,400

Technical glitch hard locking withdrawal gate despite written Support Clearance

I am raising a formal dispute against PowBet regarding a persistent technical withdrawal blockage on my current balance of €4,900.

This balance originated from a won 7-fold sports accumulator (Ticket ID: 5389763360) with total combined odds of 50.0, which paid out €5,340.64 on September 8th.

This false glitch and the associated payout delays have now been going on for over three weeks.

I have continuously contacted their support team daily to get this resolved, but they are completely sending me around in circles. The casino's automated frontend system is hard-locking my withdrawal screen. Every time I attempt to submit a payout—regardless of the amount—it displays a red error message stating: "Your deposit needs to be wagered x1 before a withdrawal can be requested."However, my account ledger and transaction history explicitly prove that my real cash balance was reduced to exactly €0.00 to place the winning wager.

By all industry standards and PowBet's own terms, any prior deposit wagering requirements are fully satisfied and wiped clean once a balance hits zero. Furthermore, on September 10th, I received an official email from PowBet support (signed by agent Calypso) explicitly confirming that the sports wagering tracking issue had been investigated and was resolved on their end.

Despite this formal confirmation from their own team, the automated frontend gate remains completely broken and continues to block all withdrawal attempts.

Live chat agents continue to ignore the facts, ignore their own team's written confirmation, and repeatedly use stalling scripts telling me to "be patient" while running me in circles.

I have been a fully verified customer with this casino for years and have successfully processed large withdrawals (up to €3,000) in the past. Because their customer support queue is trapped in an endless loop,

I am requesting that a senior financial supervisor intervene, bypass this glitched frontend script, and manually process my payouts.

Resolved

€5,341

5 business days and withdrawal is still pending

Hello, my withdrawal is still pending for 5 business days already. Contacted customer support multiple times already and they are saying the same thing over and over again which is their finance team/department is on it and my withdrawal would be processed asap.

This is my second withdrawal and my first one only took 3 business days to be processed and by the way my first one was greater than the second withdrawal. I used the same deposit and withdrawal payment method, I even suggested to do KYC but they said they dont need as my account is in good standing.

I have a friend I referred to this platform which we did the withdrawal at almost the same time (I did first for like 3 mins) and the same day (Last week Wednesday) and had his withdrawal processed last Sunday so I don't know why mine is still pending, are they cherry picking withdrawals?

I told customer support multiple times that I won't cancel my withdrawal because I'm thinking they want me to lose my patience on waiting then eventually cancelling my withdrawal and then gambling all of it which I've read a complaint about that here.

Please help me have my withdrawal be processed asap. Thank you.

Resolved

₨40,982

Locked out of my account for over three months

My account has been "under review" for three months now. 6k USD in the account. My account is deactivated while the verification process is ongoing. I have provided all documents that have been requested. Customer support send the same generic phrases every time telling me they are sorry for the delay.

Rejected

$6,000

Delayed payment on this sportsbook

Powbet keeps telling me my withdrawal will be processed but it's beyond the max time for withdrawal. Please help speed up the process. When I contact them by live chat I keep getting messages like this :

Thank you for your patience! I have looked into your withdrawal, and it appears there is a delay in processing. Rest assured, this is nothing to be concerned about, and your withdrawal is secure. We kindly ask for your continued patience as we work through this process, and we apologize for any inconvenience this may have caused.

Resolved

₦785,800