Complaint #15 Powbet Sportsbook

5 business days and withdrawal is still pending

By Kim

1 week ago

Hello, my withdrawal is still pending for 5 business days already. Contacted customer support multiple times already and they are saying the same thing over and over again which is their finance team/department is on it and my withdrawal would be processed asap.

This is my second withdrawal and my first one only took 3 business days to be processed and by the way my first one was greater than the second withdrawal. I used the same deposit and withdrawal payment method, I even suggested to do KYC but they said they dont need as my account is in good standing.

I have a friend I referred to this platform which we did the withdrawal at almost the same time (I did first for like 3 mins) and the same day (Last week Wednesday) and had his withdrawal processed last Sunday so I don't know why mine is still pending, are they cherry picking withdrawals?

I told customer support multiple times that I won't cancel my withdrawal because I'm thinking they want me to lose my patience on waiting then eventually cancelling my withdrawal and then gambling all of it which I've read a complaint about that here.

Please help me have my withdrawal be processed asap. Thank you.

Disputed sportsbook Powbet Sportsbook

Reason Delayed payment

Amount ₨40982

Discussion

83 hours left for Powbet Sportsbook to respond.

n8n.gjkim

• Philippines

12 hours ago

Okay, so now I caught the attention of Powbet. I hope my withdrawal be processed soon as it's already been 16 normal days or 12 business days which is beyond the normal 3-5 business days. Now, let see if this is true that they will now process my withdrawal.

Powbet Sportsbook

• Representative

1 day ago

Dear All,

Thank you for contacting us.

We have received the customer's complaint and have escalated the matter to our internal department to expedite the withdrawal request.

We will keep you updated on the status of the transaction.

Thank you for your patience and understanding.

Best Regards,

PowBet Casino Team

AskGamblers

• Support Team

4 days ago

Dear Powbet Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

n8n.gjkim

• Philippines

1 week ago

Still no reply from Powbet, seems they don't care about their reputation here.

By the way the amount is Philippine Peso 40,982. My deposit is Gcash, a local payment method here in the Philippines. As well as my withdrawal method. It is the same payment method as my first withdrawal.

Powbet Sportsbook Complaint Stats

Resolved 2 / 2

Avg. Amount $1,671

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Powbet Sportsbook Complaints

See all complaints for this sportsbook

Locked out of my account for over three months

My account has been "under review" for three months now. 6k USD in the account. My account is deactivated while the verification process is ongoing. I have provided all documents that have been requested. Customer support send the same generic phrases every time telling me they are sorry for the delay.

Rejected

$6,000

Delayed payment on this sportsbook

Powbet keeps telling me my withdrawal will be processed but it's beyond the max time for withdrawal. Please help speed up the process. When I contact them by live chat I keep getting messages like this :

Thank you for your patience! I have looked into your withdrawal, and it appears there is a delay in processing. Rest assured, this is nothing to be concerned about, and your withdrawal is secure. We kindly ask for your continued patience as we work through this process, and we apologize for any inconvenience this may have caused.

Resolved

₦785,800

Self exclusion with operator powbet sportbook and casino

Resubmitting as last complaint rejected as I was unable to attach evidence via your platform. If I should once again be unable to attach I can provide via email no problem. I self excluded for an indefinite period from powbet on 28.08.2022 this was confirmed to have been actioned. However this was lifted in error without my request in early 2025. I then proceeded to receive regular promotional offers. I have since lost 2500 euro which I did not wish to lose or use for gambling purposes hence the self exclusion request for an indefinite period. I have been contacting the operator live support and support team by email and they have advised the correct department is looking at it however I feel like this is not the case as I then received a phone call from their VIP team offering me additional bonus to keep me on the platform. I explained clearly to the VIP account manager the issue and they ask me to send an email to them explaining the situation and my request for a refund so I get the impression my initial request 7 days off is not been taken seriously or even looked at. I have followed up with the VIP team on a number occasions in the last few days and no update provided. I would like to raise a complaint to speed this process up and have a clear complaints process in place as they have essentially not even acknowledged my complaint or that there was an issue to date.

Thanks

< first name removed >

Resolved

€2,500