Complaint #12 Pinnacle Sportsbook

Closure of the account and confiscation of winnings from sports betting

By alekse6

5 days ago

I made a deposit of 24,000 USDT. After several sports bets, the balance on my account became 44,954 USDT. The account is fully verified. All my winnings were taken, and only the deposit was returned. My account was closed. I did not violate any rules. I do not know the reasons for the account closure. Please help me get my money back — 20,954 USDT.

Disputed sportsbook Pinnacle Sportsbook

Reason Account closure

Amount $20954

Discussion

AskGamblers

• Support Team

3 days ago

Dear Pinnacle Sportsbook,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Pinnacle Sportsbook Complaint Stats

Resolved 2 / 3

Avg. Amount $7,851

Avg. Complaint Duration 1 day

Avg. Response Time 2 days

Pinnacle Sportsbook Complaints

See all complaints for this sportsbook

Delayed USDT Withdrawal Exceeding 96 Hours Ref USDTT18278721

I am submitting a new complaint regarding my pending $1200 USDT withdrawal (Ref: USDTT18278721) on my fully verified account (Client ID: YS1935420).

This withdrawal was requested on Thursday and has now exceeded 96 hours (4 days) without completion. My account is fully verified, and all wagering and rollover requirements have been satisfied.

I request AskGamblers' assistance in contacting Pinnacle compliance to have transaction USDTT18278721 reviewed and released to my USDT wallet address based on the following:

Unreasonable Delay: The withdrawal has been pending for over 4 days despite being a cryptocurrency (USDT) transaction.

Full Verification: All KYC documents and wagering/rollover requirements have been completely met.

Contradictory Statements: At first, Pinnacle support officially confirmed via email that there was no issue with my withdrawal and that it was within an expected timeframe. Shortly after, support changed their stance and stated that the withdrawal is now under review by their Payments Department. No valid explanation or timeframe has been provided for this sudden shift.

Ignored Communication: Pinnacle support is no longer replying to my follow-up emails regarding this pending transaction.

Resolved

$1,200

Unprocessed USDT Withdrawal Held Under Random Review

Client ID: YS1935420

Transaction Reference:USDT18265683

I requested a cryptocurrency withdrawal via USDT (Ref: USDT18265683) from my Pinnacle account (Client ID: YS1935420). The payout has been held under a manual "random risk review. For more than 96Hours.

Pinnacle Support has formally confirmed via email that my account is fully active, verified, and requires no outstanding identity (KYC) or compliance documents. They also stated the case was escalated to their priority risk team.

Despite this confirmation,the transaction remains unprocessed without a specific completion timeline. All 1x deposit wagering requirements have been satisfied, and the account is in full compliance. I request that Pinnacle finalize the review and release the pending payout to my registered wallet address immediately.

Resolved

$1,400