Complaint #3 MrPacho Sportsbook

Unable to verify and withdraw

By Michal H.

1 month ago

Hi,

I have issue with verification of MrPacho. My ID, selfie, selfie with ID, my address all verified.

Now I need to provide history of my crypto wallet and ownership. It is unhosted wallet with Phantom. That is not connected to any email (they require email connection). Phantom does not do PDFs, only printscreens and these are 46 for last 6 months. They only allow 5 to be uploaded. Support not responding.

I have 2023 EUR and want it to be withdrawn obviously.

Thanks for help,

Michal

Disputed sportsbook MrPacho Sportsbook

Reason Verification issues

Amount €2023

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

MrPacho Sportsbook

• Representative

2 weeks ago

Dear Michal H.,

We are glad to hear that your issue has been resolved. Thank you for your patience throughout the process.

We remain available should you have any further questions or require any assistance.

Kind regards,
MrPacho Sportsbook Team

michalizmus

• Czech Republic

2 weeks ago

Hi, just recently received my all my withdrawals after success verification. I consider MrPacho a legit bookmaker that does pay, late, but does pay
Your help is appreciated

Michal

AskGamblers

• Support Team

2 weeks ago

Dear all,

This complaint has been reopened as per request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

MrPacho Sportsbook Complaint Stats

Resolved 2 / 2

Avg. Amount $3,201

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

MrPacho Sportsbook Complaints

See all complaints for this sportsbook

Prolonging verification and blocked withdrawal

MrPacho is prolonging verification for almost a month, and I can not withdraw money because of that. I have uploaded all the documents they asked for. The last document MrPacho asked from me is transaction history from e wallet. I have uploaded it, but they asked it in pdf format. As I use Binance, exporting that file in pdf format is not possible. I have explained it many times by email and in live chat, but they were insist on pdf format of file. I sent to them screenshots of transaction history (they asked screenshots), and exported conversation with Binance agent who told me that exporting in pdf format is not possible. After all, I got answer that provided document will be reviewed in the near future. 33 exchanged emails with some VIP manager, and so many times on live chat. So unprofessional. They are blocking withdrawal for almost a month.

Resolved

€3,574