Prolonging verification and blocked withdrawal

Dear gamblerteski,

Thank you for your message.

We understand your concerns regarding the withdrawal timeframe. Please note that according to our Terms and Conditions, section 6.15, the processing of withdrawals may take up to 96 business hours.

We appreciate your patience, and we assure you that your withdrawal is being handled in accordance with our procedures. As soon as the full amount is successfully withdrawn, feel free to confirm so we can proceed with closing the complaint.

Thank you once again for your understanding.

Best regards,
Mr Pacho Team

Dear,

96 business hours could be almost two weeks. Askgamblers, in description of MrPatcho on your site you should change maximum of withdrawal period. Do you agree? Now it is written there 3-5 days.
I still didn't withdraw all money from my MrPatcho account. Now, it takes a month to verify account and withdraw. So unprofessional. I would say that we can close complaint when I finally withdraw all money from account.

Dear @gamblerteski,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear gamblerteski,

As stated in our Terms, requests to withdraw funds are processed by the Financial Department within 96 business hours after the request is submitted and/or 96 business hours after the previous withdrawal request has been paid out, provided that all conditions are met and all necessary checks are completed.

The Financial Department operates Monday through Friday, from 6:00 AM to 5:00 PM GMT. By submitting a withdrawal request, you acknowledge and agree to the withdrawal timetable.

Once the request has been processed by our Financial Department, any further delays in receiving funds are outside the Company's responsibility and depend on external payment providers.

For full details on withdrawal limits, processing times, and conditions, please refer to the information available on our website, or contact our Support Team via live chat or email.

Thank you for your understanding.

Best regards,
Mr Pacho Team