Complaint #145 Melbet Sportsbook

Withdrawal delayed and verification issues

By Houssok H.

1 week ago

Message on forum

Subject: Melbet - Unresolved Withdrawal of 8,000 MAD (Account ID: 1811069687) - Case #23053672

To the Mediation Team / AskGamblers Support,

I am submitting this formal complaint against Melbet regarding a delayed and withheld withdrawal of 8,000 MAD originating from my player account ID 1811069687.

Case Details & Timeline:

Complaint ID: #23053672.

Issue Date: The withdrawal request was placed on September 29, 2026.

Amount Involved: 8,000 MAD.

Current Status: Despite fully completing all mandatory account verification steps and providing all requested documents, the funds have still not been credited to my bank account or payment method as of today.

Support Experience & Lack of Transparency:

I have contacted Melbet's customer support multiple times (via live chat and email), interacting with various agents including an operator named "Carine". Throughout these interactions, the support team has provided contradictory statements—initially claiming the payment was completed and blaming the bank, then retracting statements as errors, and ultimately telling me to "wait indefinitely" without providing any valid transaction ID (ARN), proof of transfer, or concrete resolution.

I have attached all necessary evidentiary documents, including screenshots of my transaction history and logs, proving that no such funds have ever arrived.

I kindly request your intervention to compel Melbet to either release the 8,000 MAD immediately or provide an official, verifiable transaction reference (ARN) so I can trace these funds.

Thank you for your assistance and prompt support.

Regards,

< full name removed >

Disputed sportsbook Melbet Sportsbook

Reason Verification issues

Amount د.م.8000

Discussion

44 hours left for Melbet Sportsbook to respond.

houssaokhoussok

• Morocco

2 days ago

Hello,
I would like to clarify that my support ticket is still open and ongoing, but the support team keeps giving me excuses and justifications without actually solving the problem or sending my funds. I have been waiting since the 29th of last month until this moment and I still haven't received my money (8,000 MAD). I kindly ask you to intervene and resolve this issue as soon as possible. Thank you."

houssaokhoussok

• Morocco

2 days ago

Hello, I am just updating to confirm that I am still waiting for my funds and the issue has not been resolved yet. Please keep the complaint open."

Melbet Sportsbook

• Representative

5 days ago

Dear houssaokhoussok,

Could you please clarify whether your support ticket is currently still open or if it has already been closed?

If your ticket is still in progress, we kindly ask you to allow some time for our team to complete the investigation.

Please note that certain inquiries may require additional time to review thoroughly, but our team is doing everything possible to resolve every case as quickly as possible.

Thank you for your patience and understanding.

houssaokhoussok

• Morocco

6 days ago

URGENT: Response regarding Complaint on Account ID 1035539844 - Sufficient Evidence Provided
Text (English):
"Dear AskGamblers Support Team,
I am writing this strong response regarding the status of my complaint. I have already provided all the necessary and undeniable evidence, including transaction logs, account details, and video recordings directly requested by Melbet support.
My claims are fully justified, and the evidence I submitted clearly shows the issue regarding my 8,000 MAD withdrawal. I have cooperated fully and transparently. Therefore, keeping my complaint on hold is completely unjustified, as I have given more than enough proof to support my case.
I kindly request you to review the submitted materials again, update the status of my complaint, and help resolve this unfair delay immediately.
Regards,
Mohamed"

Melbet Sportsbook Complaint Stats

Resolved 32 / 34

Avg. Amount $1,755

Avg. Complaint Duration 23 days

Avg. Response Time 2 days

Melbet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 28 out of 29 complaints in this category have been resolved.

This operator's average complaint duration is 23 days, while the average duration across all operators is 7 days.

Complaint Status

44h left

د.م.8,000

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Melbet Sportsbook Complaints

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Delayed withdrawal Rs 5000 request 5408588295

On 15.10.2026, I requested a withdrawal of ₹5000 (Request № 5408588295) through a payment agent shown on the Melbet platform. Melbet's system deducted the amount and marked the request as completed (17:48), but I never received the money.

The agent first said the payment would take 25-30 minutes. Later, the agent said I would get the amount by 9 PM at the latest, but I did not receive it. On 17.10.2026, the agent wrote that there were technical issues and my amount was safe. I replied asking for my amount and got no response. I then saw that our chat history was deleted and I appear to be blocked.

I contacted Melbet by email, live chat, and phone over the last 3 days. Representatives told me my amount "will be received", that it may be paid through another agency, and that action would be taken against the agent. However, no one gave a confirmed time or a ticket number, and email replies were the same template ("specialists are working on your request"). I was told 2 days maximum. It has now been more than 3 days.

I still have not received my withdrawal amount of ₹5000, despite chasing many times through calls, email, and chat support.

Resolution requested: payment of my pending ₹5000 withdrawal (Request № 5408588295). As this has already been delayed for more than 3 days, I need the amount today.

84h left

₹5,000

Has blocked my account

Melbet has blocked my account right after I made a deposit. They are withholding my deposited funds and the security department ([email protected]) completely ignores all my emails. I have not violated any terms of service, and I am ready to provide any KYC verification documents required. I simply want my deposited money returned. I have attached the deposit receipt and screenshots of my unanswered emails.

Resolved

﷼100,000,000

Unpaid bet not settled

Account ID: 1650884209
Bet ID: 88484206521 - Date 09.10.2026 09:46
Stake 22 MAD - Winnings 42.78 MAD
Status: 2/2 WON - Not settled for 4 days

My bet 88484206521 is WON (2/2) since 4 days but winnings 42.78 MAD not credited.

Support agent Albert admitted: "We currently have a technical problem in settling bets."
For 4 days support only says "Payment will be soon within an hour".

Request: Please settle manually my bet and credit 42.78 MAD to balance.

Attachments: bet slip + chat proof

56h left

د.م.43

All withdrawal methods unavailable

Hello,

I would like to submit a formal complaint regarding my Melbet Côte d’Ivoire account, operated locally by COASTWIN SARLU.

Since 7 October 2026, I have been unable to withdraw funds from my Melbet account.

At the beginning of the issue, the main Mobile Money withdrawal methods available in Côte d’Ivoire, including MTN Money, Orange Money, Moov Money and Wave, were still visible in the application but were greyed out. When I tried to use them, the platform displayed a message stating that the payment methods were temporarily unavailable for technical reasons.

I immediately contacted Melbet customer support. Their representatives confirmed several times, both in writing and during a telephone call, that this was a general technical issue affecting payment/transfer operators and that their technical team was working to resolve it.

I also received an email from Melbet customer support confirming that mobile payment methods were temporarily unavailable for technical reasons and asking me to try again later.

The situation has since become worse. When I now open the “Withdraw funds” section, no withdrawal method is displayed at all. Instead, the platform shows the message:

“No system available.”

This means that I currently have no way to submit a withdrawal request.

Before this incident, Melbet Côte d’Ivoire displayed several withdrawal options, including Orange Money, Wave, MTN Money, Moov Money, and other payment methods. The platform also normally displays estimated processing times for these methods.

I have already sent a formal follow-up email to Melbet asking them to provide: an estimated timeframe for restoring withdrawal services; the reference number of the technical incident; an alternative withdrawal method; and written confirmation that the funds in my account remain fully available for withdrawal.

So far, I have not been provided with a working withdrawal solution.

I would also like to clarify that Melbet has not informed me of any KYC issue, security investigation, violation of their Terms and Conditions, suspicious activity, account restriction, or personal limitation affecting my account. Their official explanation has consistently been that this is a general technical problem involving payment providers.

Melbet’s own Terms and Conditions also state that withdrawal requests are processed 24 hours a day and that, where withdrawal through payment systems is refused or unavailable, Melbet may propose a bank transfer as an alternative.

I therefore respectfully request AskGamblers’ assistance in asking Melbet to: restore at least one functional withdrawal method on my account; alternatively, provide a working withdrawal method such as a bank transfer; confirm that my entire available balance remains withdrawable; provide a clear timeframe for resolving the technical issue.

I am attaching supporting evidence, including screenshots showing the Mobile Money methods greyed out, the current “No system available” message, emails and chat messages from Melbet confirming the technical problem, and screenshots showing the payment methods normally available on the Melbet Côte d’Ivoire platform.

My Melbet account ID: 1129526857

Country: Côte d’Ivoire

Amount I am currently trying to withdraw: 319,338 XOF (FCFA)

Preferred withdrawal methods: Orange Money, Wave, or MTN Money

I would appreciate AskGamblers’ assistance in helping me obtain access to my funds and a functional withdrawal method.

Thank you for your assistance.

Kind regards,

32h left

FCFA319,338

50 USDT RedotPay withdrawal stuck

Player ID: 1384900371
On 03/10/2026 at approx. 00:10 I requested a withdrawal of 50 USDT via RedotPay.
Melbet marked it as “Completed” and issued internal order ID TIS20261003125234592638607.
I contacted RedotPay support. They confirmed in writing:
• The TIS number is an internal RedotPay transfer (not on-chain)
• There is no blockchain TxID
• The security review on their side was already approved
• The sender (Melbet) must check their own RedotPay transfer record
The 50 USDT never arrived in my RedotPay account.
I opened ticket 23223332 on 03/10/2026.
After several days of delays (“waiting for payment provider”, “finance specialists working”), the ticket status changed to “Clarification data” on 06/10/2026.
Melbet is now demanding:
• An account statement in PDF format from the transaction date to now, or
• An official letter from the bank (or payment organization) bearing its stamp
I have repeatedly explained that this was a RedotPay transfer and no bank was involved. I submitted:
• Melbet’s own completion receipt
• RedotPay’s official support confirmation
• My RedotPay transaction history showing no 50 USDT deposit was ever credited
Despite this, support continues to refuse to process the ticket and states they “cannot help” without the bank/PDF documents. They have also refused escalation.
I request AskGamblers’ assistance so that Melbet either:
1. Releases the 50 USDT to my RedotPay account, or
2. Returns the full amount to my Melbet balance
All relevant screenshots are available and can be provided.

88h left

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Failed Withdrawal

Complaint against Melbet – Unpaid Withdrawal

Account ID: 1328898825
Issue/Ticket Number: 21817252
Amount: TZS 140,600
Date of withdrawal request: 4 September 2026
Current status: Still unpaid (over 28 days)

On 4 September 2026 I requested a withdrawal of TZS 140,600. The money has never been received.

I contacted Melbet support multiple times. They assigned ticket number 21817252 and said they were waiting for information from the payment system. Despite several follow-ups, there has been no resolution and the funds remain unpaid.

I have screenshots of the withdrawal request, the payment query status, and all email correspondence with support.

I request AskGamblers’ assistance in resolving this unpaid withdrawal.

Resolved

TSh140,600

Unable to withdraw because all available withdrawal methods are blocked

I am having a serious withdrawal issue with my MelBet account.

My account has funds available, but I am currently unable to make a withdrawal.

When I open the withdrawal section, most of the available withdrawal methods, including Vodafone Cash, InstaPay, Etisalat Cash, Orange Cash, Telda, and WePay, are locked/unavailable.

WebMoney is the only withdrawal method that appears to be available. However, when I select WebMoney and confirm the withdrawal, the system rejects the request and displays a message stating that withdrawals will only be approved when they are made using the same payment method that was used for the deposit.

The problem is that the other payment methods suggested by the system are also locked, so I have no functional withdrawal method available to me.

I have contacted MelBet support regarding this issue, but the problem has not been resolved.

I am not asking MelBet to process my withdrawal through an unrelated payment method. I am asking them to provide me with a valid and functional withdrawal method that is actually available on my account, or to fix the WebMoney withdrawal option if it is supposed to be available.

My request: Please ask MelBet to investigate the withdrawal restrictions on my account and restore a working withdrawal method so that I can withdraw my available funds.

I can provide screenshots showing the locked withdrawal methods and the error message displayed when I attempt to withdraw through WebMoney.

Thank you

Rejected

Melbet refuses to release my withdrawal

Since August 26, 2026, I have been subject to a request for documentation regarding my Melbet gaming account. After providing all the requested documents, Melbet refuses to unblock my account. I have therefore decided to file a complaint against them for breach of trust and orchestrated theft. Here is the list of all the documents I was asked for and successfully submitted: - A photo of both the front and back of my national ID card - A selfie holding my national ID card and the phone I use for sports betting - A proof of residence (utility bill) - A statement from my Wave account - A photo holding a piece of paper showing the current date and a code I was given Despite completing this entire process, Melbet still has not unblocked my account.

Resolved

CFA431,723

Account ID 1769971395 Funds frozen KYC submitted 6 days ago and zero response from Security

I am writing this review to publicly report an ongoing communication blackout and withheld balance regarding my account (ID: 1769971395).
My gaming account was placed under a security lock after being flagged as potentially compromised. Support explicitly instructed me to submit my verification documents to the Security Department to regain access and clear the issue.
I have fully complied with every single request.
Submitted full, high-resolution photos of my official Passport and payment proof.
Provided the required clear handheld selfie holding my original document.

It has now been over 6 full days since I submitted all requested identification documents. Despite multiple follow-ups, the Security Department has completely ignored my emails, provided zero confirmation of document receipt, and refuses to provide an update. Meanwhile, frontline support simply loops the same automated template over and over.

Freezing a customer's deposited balance and going completely silent after full KYC has been provided is unacceptable business practice.
If Melbet values its reputation and compliance:
Review my submitted documents immediately for Account ID: 1769971395
Name: Sayedul Bashar

Restore my account access or immediately release my balance to my original payment method which was 500$+ that I won.

I will update this review if their management actually takes action and resolves this ticket.

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Delayed Deposit and Withdrawal

I deposited Rs 8500 on 17 Aug via UPI UTR [280284776397] - shows SUCCESSFUL in my UPI app but not credited to Melbet wallet for 10 days. Support says stuck in their bank.
>
> I withdrew Rs 60182 on 14 Aug. Received only Rs 50000 on 14 Aug from personal UPI Kaushalya Devi - UTR [622642825062]. Remaining Rs 10182 shows APPROVED but never received. Agent said split payment. No UTR for balance.
>
> Total pending Rs 18682. Account ID [303129437]. Support keeps saying "soon" for 13 days. Please help to get my money.

65h left

₹18,682