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Verified account but withdrawal option missing


9 months ago

Hello AskGamblers Team,

I am facing a serious issue with Melbet regarding my withdrawal.

Gaming ID:- 1316982015

E-mail ID:- <removed>

- My Melbet account is fully verified (KYC completed and approved).

- I made a deposit of 8000 by UPI direct

- I placed bets according to the rules and did not violate any terms.

The problem is that the **withdrawal option is completely missing from my account**.

I cannot even request a withdrawal because the option is not available in the app/website.

I contacted Melbet support multiple times, but they only gave me generic responses and did not solve the problem.

I can provide screenshots of:

- My verified account status

- The missing withdrawal option page

- My communication with Melbet support

I kindly request that AskGamblers assist me in resolving this issue and help me receive my funds from Melbet.

Thank you for your support.

Disputed sportsbook Melbet Sportsbook
Amount ₹25000

Discussion

User name

Dear @Praveen9453,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear @Praveen9453,

Could you please provide me with the details of your most recent withdrawal that was rejected?

Kindly let me know the amount you tried to withdraw, as well as the date and time of the transaction.
User name loyalty-level-2
"I am trying to withdraw using the recommended method (UPI Fast), but it keeps getting rejected again and again. I have been troubled for the past 10 days, and I am not getting any support from customer care. Melbet is a scam."
User name
Dear @Praveen9453,

We have already reviewed your account earlier, and as I previously informed you, there are no restrictions applied to it.

I completely understand your concern. Unfortunately, we are unable to resolve the issue instantly, as the problem lies with the payment system itself.

Please try to follow the recommendations I shared with you earlier. I truly hope the issue will be resolved very soon.

Melbet Sportsbook Complaint Stats

Resolved 22 / 23
Avg. Amount $834
Avg. Complaint Duration 13 days
Avg. Response Time 1 day

Melbet Sportsbook Complaints

See all complaints for this sportsbook
Verification process keeps being extend to delay or avoid the withdrawal

At the beginning, there were no issues. I won, and I lost a few times, and whenever I made a small profit and withdrew it, everything worked fine. However, on April 28, I had a big win, and my balance reached $1,489. I wanted to withdraw it, but when I pressed the withdrawal button, I received a message saying: “Send documents to [email protected].” This happened on April 28, almost a month ago.

1). I sent my passport without any problems.

2). Then they asked for uncropped screenshots of my personal profile and screenshots from the app/website showing my crypto deposits, and the transaction details of those deposits. I provided these multiple times, but whenever I asked for feedback about what exactly was wrong, they kept responding with: “All consulting on the matter of your request was provided earlier in this mail thread.” So no feedback at all. And yes, my screenshots were all uncropped, 1920x1080, including the taskbar. '

After going back and forth from April 28 until May 17 (almost three weeks) they finally clarified that they needed screenshots of all four deposits I had ever made. I then sent the screenshots together with the blockchain URLs, and that part was finally approved.

3). Now they asked: You should make a selfie, holding your document near your face. Also, next to you should be the computer (or mobile device) where we can see your inbox messages from the security department (this mailing). Which I did as well.

4) After sending all of that, they said okay, the specialist is looking into it, and I would hear back. After 2 days, I didn't hear anything yet, so I went into live chat, and they said it can take up to 72 hours before a response. Just before the 72-hour mark,, they emailed again asking me for a utility bill (PDF) for the last month. I sent it directly.

They responded again: The specialist will look into it.

Now I thought I was finally done, almost 2 days later: can we see your driver's license? I don't even have a driver's license, but I'm sure if I did have a driver's license and it got approved, that I need to send something different again in a few days, it's going on from April 28, and it's now May 25 when they asked for the driver's license.

So I did send all important documents + utility bill and transaction proof, which were all approved.

I just want to withdraw all my money, that's it. I don't even care about playing there anymore.

Melbet Account ID: 1639174953

Email: <removed>

Chart Pointer
38h left
$1,489