Complaint #54 Melbet Sportsbook

My account has been blocked since October 17th despite all the documents I sent

By Maiga M.

8 months ago

My Melbet account ( < sent to the casino > ) was blocked on October 17, 2025, without a clear explanation. I was then asked to contact the security department, which demanded medical documents proving that I do not suffer from a gambling addiction. I immediately made a medical appointment and paid $210 for an initial consultation; I do not have proof of payment or a screenshot. On October 22, my document was automatically rejected without any specific reason. I made a second appointment with a specialist at the Brisson Carecci Clinic for $370, and I have proof of payment. I sent this new document to the security department, but I received no response. Faced with their silence, I then went to Albert-Prévost Hospital in Montreal, which specializes in mental health. I obtained a signed and stamped medical document, which I also sent to Melbet. Since then, I've only received one automated message saying my document was sent to a specialist. No further response in over 12 days. Yet, my account has been functioning normally. I made several deposits ($2,000, $1,000, $500) and had previously successfully withdrawn $3,000 and $2,000. My account was therefore fully verified and active. I don't understand why, suddenly, I have to provide medical documents to prove I'm not addicted, especially after following all the required instructions. I've spent over $580 on medical expenses, I sent each document correctly and on time, but Melbet is no longer responding. What I'm asking for today is simple: • Unblocking my account • Payment of my winnings • And closing my account after a full withdrawal. I acted in good faith and complied with all their requirements. I'm simply asking to get my money back and put this behind me.

Disputed sportsbook Melbet Sportsbook

Reason Verification issues

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

maiga784

• Quebec

7 months ago

Hello,

I previously had an old Melbet account which I requested to be permanently closed a long time ago.
This is why I do not understand why you are now accusing me of having “multiple accounts”.

You also informed me that my current account will be blocked for 2 months for a “recalculation of winnings”.
I already experienced a similar situation with 1xBet and they refunded my initial deposits after their review.

I believe Melbet is using this same method only to avoid paying me.
I am not asking for winnings anymore — I only want the refund of my deposits.
I have no objection to my account being blocked afterward.

Please process the refund of my deposits.

Melbet ID: 1412127457

Thank you.

maiga784

• Quebec

7 months ago

Dear Mohamed,

We are sorry to hear that you have experienced this issue.

We would like to reiterate that the requirements for the requested medical certificate were never changed — they remained consistent from the beginning. However, each certificate you submitted lacked necessary information, which is why they were not accepted.

Regarding the blocking of your account: during the verification process, the Security Department determined that you had multiple accounts registered on our platform, which is a direct violation of our terms.

According to section 2.3 of our Rules:
“If multi-accounting occurs on the Melbet website, the Security Service may block such accounts for up to 2 months and recalculate all winnings made from them (registration may be completed for one IP address, one family, one email address, one payment method, one credit/debit card number, one eWallet, and one electronic payment method; individuals affiliated with a current user in any way may not register).”

If you have any further questions, please feel free to let us know. You may also discuss this matter directly with our Security Department via email.

Best regards,
Melbet Team

maiga784

• Quebec

7 months ago

No matter what Melbet says, I disagree because Melbet allowed me to play with nearly $18,000 in deposits, and when I lost, they didn't make a fuss. I played, I lost. Melbet should have blocked me then if there was a problem. Now that I've won a small amount and even been able to withdraw two or three times, I don't understand how Melbet can block my account. Normally, if there was a block, it should have been at the beginning when I was losing thousands of dollars. Furthermore, they made me pay $1,500 for medical consultations, leading me to believe my account would be unblocked, only to then block it permanently. Melbet never wanted to pay me and knew what they were doing. I know my money was stolen by their systems. I demand that my complaint be made public.

Melbet Sportsbook Complaint Stats

Resolved 25 / 26

Avg. Amount $2,207

Avg. Complaint Duration 15 days

Avg. Response Time 1 day

Melbet Sportsbook Complaints

See all complaints for this sportsbook

Delayed deposit for over a month

I am submitting this complaint because Melbet has failed to credit my deposit despite repeated attempts to resolve the matter through their customer support.

On 16/06/2026, I deposited 100,000 RWF into my Melbet account (Account No. 236633967). The payment was successfully processed from my payment account, but the funds were never credited to my Melbet balance.

The following day, I opened a payment enquiry (Ticket No. 18269277). I was informed that the issue would be resolved within 3 days. However, more than one month has now passed, and my deposit is still missing.

Instead of resolving the issue, Melbet closed my ticket and instructed me to contact their support by email, quoting the enquiry number. I followed those instructions and contacted their support, but I have still not received any meaningful assistance or a resolution. I have repeatedly reached out, yet I continue to receive delays and no clear explanation regarding the whereabouts of my money.

As a customer, I find this treatment extremely disappointing. Having a successful deposit disappear without being credited or refunded for over a month has caused me to lose confidence in the platform. At this stage, I genuinely feel that I am being treated unfairly and that my funds are being withheld without justification, which gives me the impression that I may be being scammed.

I respectfully request that AskGamblers assist in mediating this dispute and encourage Melbet to either:

Credit the missing 100,000 RWF to my Melbet account immediately, or
Refund the full amount if the deposit cannot be processed.

I can provide payment confirmation, transaction details, screenshots of my communication with Melbet, and any other evidence required to support my complaint.

Thank you for your assistance.

65h left

FR100,000

Melbet Casino - Problems with account and withdrawal

Dear Melbet Support,

I have made several attempts to contact your support team over the past 72 hours by phone, but unfortunately I have not received any assistance regarding the withdrawal of my funds to my Binance account.

My Melbet ID is < sent to the casino >

According to the information on your platform, withdrawals can only be made using the same payment method that was used for the first deposit. I have only ever made deposits through my Binance ID, and in the past I was able to receive withdrawals back to this same Binance account without any issues.

However, after not using my account for several months, I recently tried to withdraw my funds again, but the withdrawal is now no longer possible. I do not understand why this has suddenly changed.

My Binance ID is < removed due to the privacy >, and I would like to receive all of my available funds back to this Binance account as soon as possible.

I also contacted your Live Customer Support several times. After my third attempt, I was informed that I was considered to be spamming, and my access to the live chat was blocked. Since then, the Live Customer Support has shown as "Unavailable", preventing me from contacting your support team altogether. I find this very unprofessional, especially since I am simply trying to access my own funds. Naturally, this situation makes me very concerned about how I will be be able to withdraw my money.

For your reference, I have attached two screenshots.

In the first screenshot, you can clearly see that the Customer Service option is showing as "Unavailable", meaning I can no longer contact Live Support.

In the second screenshot, you can see that the Binance ID withdrawal option is suddenly greyed out. This was never the case before. Previously, I was always able to withdraw my funds back to my Binance ID without any issues. In fact, all of the available withdrawal methods are now greyed out, which is very unusual.

I kindly request that you:

Restore my access to Live Customer Support.

Explain why withdrawals to my Binance account are no longer possible.

Investigate why all withdrawal methods have become unavailable.

Process my withdrawal to my original Binance account (Binance ID: < removes due to the privacy >) or provide a clear alternative solution so I can access my funds.

Could you please investigate this matter and resolve it as soon as possible? I would greatly appreciate having my withdrawal options restored so I can withdraw my funds to my original Binance account.

I look forward to your prompt response, as this issue has now been ongoing for several days.

Resolved

$700

Withdraw declined and option to withdraw using same method as deposit absent

Ive been trying to withdraw ₱1300, but i kept getting "declined by operator," and the reason was "payment processing error"

at first, i thought it was because i had an active accumulator bet ongoing, but even after it ended, i still could not withdraw. Another thing was that the method i use to depost (gcash direct), is not available/ nowhere to be found in the withdraw options, and the full gcash option was grayed out, so i tried to use another method (via banktransfer and another Ewallet) but i got the error message that i cannot use other methods to withdraw over the method i use to deposit.

Ive tried to withdraw for the last 2 days. Occasionally, the option for GCash Direct would appear in the withdrawal methods, and i would request to withdraw, but every time without fail, it gets rejected by an operator, with the same reason of payment processing error. I tried to see if i had any bonuses used, but other than the standard accumulator booster, nothing else.

The amount changes in the attached screenshot because, before ₱1300, I had an accumulator bet and won it, from ₱900~ to ₱1500~; then I made two accumulator bets at ₱100+ each, therefore the ₱1300 remaining, which I had intended to withdraw

Rejected

₨1,300

Casino withholding 30000 INR deposit despite Bank Statement and Ledger showing successful debit

Player ID: 877961265

Transaction Amount: 30,000 INR

Transaction Date & Time: 21 May 2026, 09:41 PM

UTR / UPI Ref No: 206672981287

Statement of Facts:

I am filing this urgent complaint against Melbet for withholding my hard-earned money of 30,000 INR, which I deposited on 21 May 2026. For the past 15 days, I have been running from pillar to post, completely helpless. I raised an internal dispute with Melbet (Query No. 17132819), but their team does nothing but send robotic automated responses on email and chat. They are completely refusing to listen to my issue or look at my proof. This is a clear case of fraud.

I want to clarify a manual mistake I made on the Melbet app due to the panic and confusion caused by this situation:

The Mistake on App: On 21 May, I initially tried a transaction at 21:40. When the funds didn't arrive, I got confused and stressed. At 21:44, while submitting another deposit request on the app interface, I mistakenly typed '3,000 INR' instead of 30,000 INR in the amount box.

The Absolute Reality: This was just a typing error on the app. In reality, my official bank account statement and Paytm green-tick receipt clearly prove that I had already successfully sent exactly 30,000 INR at 09:41 PM under UTR number 206672981287 to their merchant "Tahir Ayoub".

Bank Verification: I have physically gone to my bank branch and obtained an official, stamped Account Ledger Inquiry. The bank ledger legally confirms that the full ₹30,000 INR left my account successfully and has been settled at the merchant's gateway.

Conclusion & Direct Request to AskGamblers:

This is my hard-earned money, and Melbet is trying to steal it by using my manual typing error and sending robotic replies as an excuse. I am providing absolute, stamped bank proof here. If a globally trusted platform like AskGamblers cannot protect players from such open fraud and verify genuine cases despite official bank stamps, then there is no use for these portals for common users.

Please look into my pain, intervene immediately, and help me recover my money from Melbet. I have attached all the authentic proofs.

73h left

₹30,000

Withdrawal 46800 not received

Dear Support Team,

URGENT: Withdrawal of ₹46,800 Successful but Not Received,

I am writing this regarding my withdrawal request of ₹46,800 which I placed on 26/05/2026.

The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. this delay is unacceptable.

I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. If there is a technical issue, please resolve it at the earliest and ensure the amount is transferred to me without further delay.

Transaction Details:

Amount: 46,800 INR

Withdrawal Date: 26/05/2026

imps fast method used

Payment query no. 17400463

User ID: [1084563071]

I have attached the screenshot and bank statement for your reference. Please update me on the status of my funds immediately.

Regards,

69h left

₹46,800

Verification process keeps being extend to delay or avoid the withdrawal

At the beginning, there were no issues. I won, and I lost a few times, and whenever I made a small profit and withdrew it, everything worked fine. However, on April 28, I had a big win, and my balance reached $1,489. I wanted to withdraw it, but when I pressed the withdrawal button, I received a message saying: “Send documents to [email protected].” This happened on April 28, almost a month ago.

1). I sent my passport without any problems.

2). Then they asked for uncropped screenshots of my personal profile and screenshots from the app/website showing my crypto deposits, and the transaction details of those deposits. I provided these multiple times, but whenever I asked for feedback about what exactly was wrong, they kept responding with: “All consulting on the matter of your request was provided earlier in this mail thread.” So no feedback at all. And yes, my screenshots were all uncropped, 1920x1080, including the taskbar. '

After going back and forth from April 28 until May 17 (almost three weeks) they finally clarified that they needed screenshots of all four deposits I had ever made. I then sent the screenshots together with the blockchain URLs, and that part was finally approved.

3). Now they asked: You should make a selfie, holding your document near your face. Also, next to you should be the computer (or mobile device) where we can see your inbox messages from the security department (this mailing). Which I did as well.

4) After sending all of that, they said okay, the specialist is looking into it, and I would hear back. After 2 days, I didn't hear anything yet, so I went into live chat, and they said it can take up to 72 hours before a response. Just before the 72-hour mark,, they emailed again asking me for a utility bill (PDF) for the last month. I sent it directly.

They responded again: The specialist will look into it.

Now I thought I was finally done, almost 2 days later: can we see your driver's license? I don't even have a driver's license, but I'm sure if I did have a driver's license and it got approved, that I need to send something different again in a few days, it's going on from April 28, and it's now May 25 when they asked for the driver's license.

So I did send all important documents + utility bill and transaction proof, which were all approved.

I just want to withdraw all my money, that's it. I don't even care about playing there anymore.

Melbet Account ID: 1639174953

Email: <removed>

Resolved

$1,489

Withdrawal delays and conflicting instructions

I am filing this formal complaint against Melbet due to a systematic delay and conflicting instructions regarding my withdrawal of 184.44 EUR (Account ID: < sent to the casino >). This issue has been ongoing for more than 20 days.

**Timeline of the Issue:**

1. **Initial Block (Early May):** My original withdrawal method (Neteller) was suddenly removed. Support instructed me to deposit via **Tether on Tron (USDT)** to enable a new withdrawal path. I followed this and wagered the full amount as required.

2. **Security Obstacles:** After enabling USDT, they blocked my withdrawals again for "Security Verification". I sent all requested documents (ID + Selfie with handwritten date) to [email protected] on May 19th. It has been over 48 hours with NO response.

3. **Conflicting Instructions:** On May 21st, support agent 'Eva' specifically told me to submit a withdrawal request. I did, but the processing team rejected it within minutes for "Proportion of deposits". This proves a lack of coordination and intentional stalling.

4. **Account Status:** I am a legitimate user with one profile and two currency wallets (EUR/MAD), a standard feature in the Melbet app. I have fulfilled every single requirement asked of me for the past 3 weeks.

I request Melbet to stop the stalling tactics and immediately approve my withdrawal of 184.44 EUR to my USDT-TRC20 address.

Resolved

$206

Melbet blocks my withdrawal by SMS verification code never received

Melbet asks for an SMS verification code for every withdrawal request, but I never receive the code.
I have already done the following:
• Factory reset (full format) of my phone
• Verified there is no SMS blocking from my operator or in the phone settings
• Cleared the app and browser cache and restarted the phone several times
I have made no changes to my account at all. My account is fully verified, all required information is completed and correct.
Despite this, the customer support has been telling me to “wait” for more than 72 hours without providing any real solution. Every time I contact them, they dismiss me and give no concrete help.
This is clearly a problem on Melbet’s side. I am unable to withdraw my funds because of this abusive SMS verification issue.
I demand an immediate solution: either disable the SMS verification for my account or process the withdrawal manually.

Rejected

د.م.1,800

Withdrawal 49900 not received

Dear Support Team,
I am writing this regarding my withdrawal request of ₹49,900 which I placed on 06/04/2026.
The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. My query (№15278499) has been "In progress" for several days now, and this delay is unacceptable.i Attech documents for your reference and bank statement.
I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. please resolve it at the earliest and ensure the amount is transferred to me without further delay.
Transaction Details:
Amount: 49,900 INR
Withdrawal Date: 06/04/2026
Method: IMPS Fast
Query Number: 15278499
User ID: 1084563071
Bank statement password is: 11571010187
Please update me on the status of my funds immediately.

Resolved

₹49,900

MTN MoMo withdrawal blocked Benin

My Melbet account ID: [mets ton ID Melbet ici]

Bet ID: < sent to the casino >

Country: Benin

Phone number: [ton numéro MTN complet]

I deposited 500, 200 and 1,200 F CFA via MTN MoMo.

I won 6,120 F CFA on bet ID 1449387771.

My profile is fully verified (phone number linked + identity document sent and approved).

The MTN MoMo withdrawal button is greyed out and shows this message: "You must withdraw using the same method as the deposit".

I DID deposit with MTN MoMo (screenshot attached).

I tested on a friend's phone: the button becomes grey ONLY when I log in with MY account. On other accounts it works normally. This proves it's not a general technical problem in Benin.

Support first said it was a "technical problem in Benin", then asked me to make a new deposit via WebMoney + bet on odds 1.1 to unlock MTN. This condition is not written in the rules and I refuse it.

This has been going on for more than 2 weeks.

I request the immediate unlocking of MTN MoMo withdrawal or a clear written explanation of the exact reason for the block according to your rules.

Resolved

CFA6,120