Casino not responding to my emails to verify my identity

Dear Melbet Support,

I have made several attempts to contact your support team over the past 72 hours by phone, but unfortunately I have not received any assistance regarding the withdrawal of my funds to my Binance account.

My Melbet ID is < sent to the casino >

According to the information on your platform, withdrawals can only be made using the same payment method that was used for the first deposit. I have only ever made deposits through my Binance ID, and in the past I was able to receive withdrawals back to this same Binance account without any issues.

However, after not using my account for several months, I recently tried to withdraw my funds again, but the withdrawal is now no longer possible. I do not understand why this has suddenly changed.

My Binance ID is < removed due to the privacy >, and I would like to receive all of my available funds back to this Binance account as soon as possible.

I also contacted your Live Customer Support several times. After my third attempt, I was informed that I was considered to be spamming, and my access to the live chat was blocked. Since then, the Live Customer Support has shown as "Unavailable", preventing me from contacting your support team altogether. I find this very unprofessional, especially since I am simply trying to access my own funds. Naturally, this situation makes me very concerned about how I will be be able to withdraw my money.

For your reference, I have attached two screenshots.

In the first screenshot, you can clearly see that the Customer Service option is showing as "Unavailable", meaning I can no longer contact Live Support.

In the second screenshot, you can see that the Binance ID withdrawal option is suddenly greyed out. This was never the case before. Previously, I was always able to withdraw my funds back to my Binance ID without any issues. In fact, all of the available withdrawal methods are now greyed out, which is very unusual.

I kindly request that you:

Restore my access to Live Customer Support.

Explain why withdrawals to my Binance account are no longer possible.

Investigate why all withdrawal methods have become unavailable.

Process my withdrawal to my original Binance account (Binance ID: < removes due to the privacy >) or provide a clear alternative solution so I can access my funds.

Could you please investigate this matter and resolve it as soon as possible? I would greatly appreciate having my withdrawal options restored so I can withdraw my funds to my original Binance account.

I look forward to your prompt response, as this issue has now been ongoing for several days.

Player ID: 877961265

Transaction Amount: 30,000 INR

Transaction Date & Time: 21 May 2026, 09:41 PM

UTR / UPI Ref No: 206672981287

Statement of Facts:

I am filing this urgent complaint against Melbet for withholding my hard-earned money of 30,000 INR, which I deposited on 21 May 2026. For the past 15 days, I have been running from pillar to post, completely helpless. I raised an internal dispute with Melbet (Query No. 17132819), but their team does nothing but send robotic automated responses on email and chat. They are completely refusing to listen to my issue or look at my proof. This is a clear case of fraud.

I want to clarify a manual mistake I made on the Melbet app due to the panic and confusion caused by this situation:

The Mistake on App: On 21 May, I initially tried a transaction at 21:40. When the funds didn't arrive, I got confused and stressed. At 21:44, while submitting another deposit request on the app interface, I mistakenly typed '3,000 INR' instead of 30,000 INR in the amount box.

The Absolute Reality: This was just a typing error on the app. In reality, my official bank account statement and Paytm green-tick receipt clearly prove that I had already successfully sent exactly 30,000 INR at 09:41 PM under UTR number 206672981287 to their merchant "Tahir Ayoub".

Bank Verification: I have physically gone to my bank branch and obtained an official, stamped Account Ledger Inquiry. The bank ledger legally confirms that the full ₹30,000 INR left my account successfully and has been settled at the merchant's gateway.

Conclusion & Direct Request to AskGamblers:

This is my hard-earned money, and Melbet is trying to steal it by using my manual typing error and sending robotic replies as an excuse. I am providing absolute, stamped bank proof here. If a globally trusted platform like AskGamblers cannot protect players from such open fraud and verify genuine cases despite official bank stamps, then there is no use for these portals for common users.

Please look into my pain, intervene immediately, and help me recover my money from Melbet. I have attached all the authentic proofs.

Dear Support Team,

URGENT: Withdrawal of ₹46,800 Successful but Not Received,

​I am writing this regarding my withdrawal request of ₹46,800 which I placed on 26/05/2026.

​The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. this delay is unacceptable.

​I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. If there is a technical issue, please resolve it at the earliest and ensure the amount is transferred to me without further delay.

​Transaction Details:

​Amount: 46,800 INR

​Withdrawal Date: 26/05/2026

​imps fast method used

Payment query no. 17400463

User ID: [1084563071]

​I have attached the screenshot and bank statement for your reference. Please update me on the status of my funds immediately.

​Regards,

At the beginning, there were no issues. I won, and I lost a few times, and whenever I made a small profit and withdrew it, everything worked fine. However, on April 28, I had a big win, and my balance reached $1,489. I wanted to withdraw it, but when I pressed the withdrawal button, I received a message saying: “Send documents to [email protected].” This happened on April 28, almost a month ago.

1). I sent my passport without any problems.

2). Then they asked for uncropped screenshots of my personal profile and screenshots from the app/website showing my crypto deposits, and the transaction details of those deposits. I provided these multiple times, but whenever I asked for feedback about what exactly was wrong, they kept responding with: “All consulting on the matter of your request was provided earlier in this mail thread.” So no feedback at all. And yes, my screenshots were all uncropped, 1920x1080, including the taskbar. '

After going back and forth from April 28 until May 17 (almost three weeks) they finally clarified that they needed screenshots of all four deposits I had ever made. I then sent the screenshots together with the blockchain URLs, and that part was finally approved.

3). Now they asked: You should make a selfie, holding your document near your face. Also, next to you should be the computer (or mobile device) where we can see your inbox messages from the security department (this mailing). Which I did as well.

4) After sending all of that, they said okay, the specialist is looking into it, and I would hear back. After 2 days, I didn't hear anything yet, so I went into live chat, and they said it can take up to 72 hours before a response. Just before the 72-hour mark,, they emailed again asking me for a utility bill (PDF) for the last month. I sent it directly.

They responded again: The specialist will look into it.

Now I thought I was finally done, almost 2 days later: can we see your driver's license? I don't even have a driver's license, but I'm sure if I did have a driver's license and it got approved, that I need to send something different again in a few days, it's going on from April 28, and it's now May 25 when they asked for the driver's license.

So I did send all important documents + utility bill and transaction proof, which were all approved.

I just want to withdraw all my money, that's it. I don't even care about playing there anymore.

Melbet Account ID: 1639174953

Email: <removed>

I am filing this formal complaint against Melbet due to a systematic delay and conflicting instructions regarding my withdrawal of 184.44 EUR (Account ID: < sent to the casino >). This issue has been ongoing for more than 20 days.

​**Timeline of the Issue:**

1. **Initial Block (Early May):** My original withdrawal method (Neteller) was suddenly removed. Support instructed me to deposit via **Tether on Tron (USDT)** to enable a new withdrawal path. I followed this and wagered the full amount as required.

​2. **Security Obstacles:** After enabling USDT, they blocked my withdrawals again for "Security Verification". I sent all requested documents (ID + Selfie with handwritten date) to [email protected] on May 19th. It has been over 48 hours with NO response.

​3. **Conflicting Instructions:** On May 21st, support agent 'Eva' specifically told me to submit a withdrawal request. I did, but the processing team rejected it within minutes for "Proportion of deposits". This proves a lack of coordination and intentional stalling.

​4. **Account Status:** I am a legitimate user with one profile and two currency wallets (EUR/MAD), a standard feature in the Melbet app. I have fulfilled every single requirement asked of me for the past 3 weeks.

​I request Melbet to stop the stalling tactics and immediately approve my withdrawal of 184.44 EUR to my USDT-TRC20 address.

My Melbet account ID: [mets ton ID Melbet ici]

Bet ID: < sent to the casino >

Country: Benin

Phone number: [ton numéro MTN complet]

I deposited 500, 200 and 1,200 F CFA via MTN MoMo.

I won 6,120 F CFA on bet ID 1449387771.

My profile is fully verified (phone number linked + identity document sent and approved).

The MTN MoMo withdrawal button is greyed out and shows this message: "You must withdraw using the same method as the deposit".

I DID deposit with MTN MoMo (screenshot attached).

I tested on a friend's phone: the button becomes grey ONLY when I log in with MY account. On other accounts it works normally. This proves it's not a general technical problem in Benin.

Support first said it was a "technical problem in Benin", then asked me to make a new deposit via WebMoney + bet on odds 1.1 to unlock MTN. This condition is not written in the rules and I refuse it.

This has been going on for more than 2 weeks.

I request the immediate unlocking of MTN MoMo withdrawal or a clear written explanation of the exact reason for the block according to your rules.