Complaint #68 Melbet Sportsbook

Authorization Failure

By Khaled21

3 months ago

Title: Unable to Withdraw Funds – Authorization Failure

Hello AskGamblers Team,

I would like to file a complaint against Melbet

Id: 1285627715

My account is fully verified, and I currently have a balance in my account. For the past 20 days, I have been unable to withdraw my funds. The withdrawal page shows a blank screen with an "Authorization Failure" message, and no withdrawal methods are available.

Deposit methods are still visible and working, but withdrawal options are completely missing.

I have contacted Melbet support multiple times, and they replied that their specialists have not yet resolved the issue. Unfortunately, the problem is still ongoing, and I cannot access my funds.

I am requesting that AskGamblers help resolve this issue and assist me in withdrawing my balance.

I can provide screenshots of my account balance, the withdrawal page error, and the email communication with Melbet support if needed.

Thank you for your assistance.

Disputed sportsbook Melbet Sportsbook

Reason Software glitch

Amount $36000

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Khaled21

3 weeks ago

Dear AskGamblers Team,

First of all, I would like to thank AskGamblers for helping resolve my previous complaint regarding the tournament prizes. The issue was eventually resolved, and I received the promotional points that were owed to me.

However, I still have several serious concerns regarding my account, and I believe these issues indicate account-specific limitations despite MelBet repeatedly stating that no restrictions exist on my profile.

1. Expired 831 USDT Promotion

I discovered that a promotional offer worth 831 USDT (free bet on an event with odds of 1.1) had expired without being used. I was never informed that this promotion had been credited to my account. I did not receive any email, notification, SMS, or in-app alert regarding this offer. Due to the significant value of the promotion, I believe proper notification should have been provided before it expired.

2. Removal of Payment Methods

After my account verification process was completed and my account was reopened, several payment methods disappeared from my account. These included WebMoney, Binance, Vodafone Cash, and other electronic payment options.

MelBet claims that payment methods vary by region and that no restrictions exist on my account. However, these payment methods remain available for other users in Egypt. I am attaching screenshots that demonstrate this difference. Therefore, I believe these limitations are specific to my account and not related to regional availability.

3. Daily Tournament Points Not Being Credited

I am no longer receiving points in the Daily Tournament. Despite continuing to play eligible games, my score remains at zero, while other participants continue to accumulate points and appear in the rankings.

I have screenshots showing that my tournament score remains at zero while other players have active scores. As a result, I am unable to properly participate in the promotion.

4. VIP Cashback Feature Disabled

The VIP Cashback feature on my account is unavailable. The cashback section shows "Unavailable," and the cashback function cannot be activated. I am attaching screenshots showing this issue.

5. Crash Game Unavailable

When I attempt to access the Crash game, I receive an error message stating that the game is not available for me and that I should contact support. I have attached screenshots showing this restriction.

Conclusion

While MelBet states that there are no restrictions on my account, the combination of these issues raises serious concerns:

- Expired promotion without notification.
- Removal of payment methods available to other users in my country.
- Daily Tournament points not being credited.
- VIP Cashback unavailable.
- Crash game inaccessible.

Taken together, these issues create the impression that account-specific limitations have been applied to my profile despite assurances that no restrictions exist.

I respectfully request that AskGamblers ask MelBet to provide a detailed explanation for each of these issues and clarify why these features and services are unavailable on my account.

Thank you for your assistance and continued support.

Best regards,
Khaled21

Melbet Sportsbook

• Representative

3 weeks ago

Dear Khaled21,

I am glad to hear that the issue with the contests has been completely resolved.

We have carefully reviewed your concerns regarding both the expired promotional offer and the changes to your deposit methods.

Regarding the promotional offer:
We understand your frustration, especially given its value. However, please be informed that according to our Terms and Conditions, bonuses and promotional offers have strict expiration dates and must be monitored by the account holder within their personal cabinet. While we always strive to inform our players via email or notifications, technical delivery can sometimes be affected by external factors (such as spam filters or device settings). Regrettably, once a promotional offer expires, it is automatically removed by the system and cannot be restored or compensated. We highly recommend checking the "Bonuses" or "Promotions" section in your account regularly so you don't miss out on future offers.

Regarding the deposit methods:
We would like to assure you that the change in available payment options is completely unrelated to your recent account verification, and there are no restrictions applied to your profile. The list of payment systems in our cashier is dynamic and can vary depending on technical maintenance on the provider's side, current regional availability, or system updates. Unfortunately, methods such as WebMoney, Binance, and Vodafone Cash are temporarily unavailable at this moment, and they cannot be restored manually.

We kindly recommend checking the "Deposit" section in your account to view all the currently active and secure payment options available for your region.

Thank you for your understanding and cooperation.

Khaled21

3 weeks ago

Dear MelBet Support,

First, I would like to confirm that the issue regarding my tournament prize has been resolved, and I have successfully received the promotional points that were credited to my account. Thank you for resolving this matter.

However, I still have two unresolved issues:

1. I found an expired promotional offer in my account with a value of 831 USDT (bet on an event with odds of 1.1). I did not use this offer because I was completely unaware of its existence. I did not receive any email, notification, SMS, or any other form of communication informing me that this promotion had been credited to my account. Therefore, I kindly request compensation or the restoration of this promotional offer, as I lost the opportunity to use it due to the lack of notification.

2. After my account was reopened following the verification process, several deposit methods were removed from my account. Previously, I was able to use electronic wallets and payment methods such as WebMoney, Binance, and Vodafone Cash. These methods are no longer available. I kindly request an explanation for their removal and ask that they be restored if there are no restrictions on my account.

I have attached screenshots related to both issues for your review.

Thank you for your time and assistance. I look forward to your response.

Best regards.

Melbet Sportsbook Complaint Stats

Resolved 24 / 25

Avg. Amount $2,267

Avg. Complaint Duration 16 days

Avg. Response Time 1 day

Melbet Sportsbook Complaints

See all complaints for this sportsbook

Casino withholding 30000 INR deposit despite Bank Statement and Ledger showing successful debit

Player ID: 877961265

Transaction Amount: 30,000 INR

Transaction Date & Time: 21 May 2026, 09:41 PM

UTR / UPI Ref No: 206672981287

Statement of Facts:

I am filing this urgent complaint against Melbet for withholding my hard-earned money of 30,000 INR, which I deposited on 21 May 2026. For the past 15 days, I have been running from pillar to post, completely helpless. I raised an internal dispute with Melbet (Query No. 17132819), but their team does nothing but send robotic automated responses on email and chat. They are completely refusing to listen to my issue or look at my proof. This is a clear case of fraud.

I want to clarify a manual mistake I made on the Melbet app due to the panic and confusion caused by this situation:

The Mistake on App: On 21 May, I initially tried a transaction at 21:40. When the funds didn't arrive, I got confused and stressed. At 21:44, while submitting another deposit request on the app interface, I mistakenly typed '3,000 INR' instead of 30,000 INR in the amount box.

The Absolute Reality: This was just a typing error on the app. In reality, my official bank account statement and Paytm green-tick receipt clearly prove that I had already successfully sent exactly 30,000 INR at 09:41 PM under UTR number 206672981287 to their merchant "Tahir Ayoub".

Bank Verification: I have physically gone to my bank branch and obtained an official, stamped Account Ledger Inquiry. The bank ledger legally confirms that the full ₹30,000 INR left my account successfully and has been settled at the merchant's gateway.

Conclusion & Direct Request to AskGamblers:

This is my hard-earned money, and Melbet is trying to steal it by using my manual typing error and sending robotic replies as an excuse. I am providing absolute, stamped bank proof here. If a globally trusted platform like AskGamblers cannot protect players from such open fraud and verify genuine cases despite official bank stamps, then there is no use for these portals for common users.

Please look into my pain, intervene immediately, and help me recover my money from Melbet. I have attached all the authentic proofs.

45h left

₹30,000

Withdrawal 46800 not received

Dear Support Team,

URGENT: Withdrawal of ₹46,800 Successful but Not Received,

I am writing this regarding my withdrawal request of ₹46,800 which I placed on 26/05/2026.

The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. this delay is unacceptable.

I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. If there is a technical issue, please resolve it at the earliest and ensure the amount is transferred to me without further delay.

Transaction Details:

Amount: 46,800 INR

Withdrawal Date: 26/05/2026

imps fast method used

Payment query no. 17400463

User ID: [1084563071]

I have attached the screenshot and bank statement for your reference. Please update me on the status of my funds immediately.

Regards,

82h left

₹46,800

Verification process keeps being extend to delay or avoid the withdrawal

At the beginning, there were no issues. I won, and I lost a few times, and whenever I made a small profit and withdrew it, everything worked fine. However, on April 28, I had a big win, and my balance reached $1,489. I wanted to withdraw it, but when I pressed the withdrawal button, I received a message saying: “Send documents to [email protected].” This happened on April 28, almost a month ago.

1). I sent my passport without any problems.

2). Then they asked for uncropped screenshots of my personal profile and screenshots from the app/website showing my crypto deposits, and the transaction details of those deposits. I provided these multiple times, but whenever I asked for feedback about what exactly was wrong, they kept responding with: “All consulting on the matter of your request was provided earlier in this mail thread.” So no feedback at all. And yes, my screenshots were all uncropped, 1920x1080, including the taskbar. '

After going back and forth from April 28 until May 17 (almost three weeks) they finally clarified that they needed screenshots of all four deposits I had ever made. I then sent the screenshots together with the blockchain URLs, and that part was finally approved.

3). Now they asked: You should make a selfie, holding your document near your face. Also, next to you should be the computer (or mobile device) where we can see your inbox messages from the security department (this mailing). Which I did as well.

4) After sending all of that, they said okay, the specialist is looking into it, and I would hear back. After 2 days, I didn't hear anything yet, so I went into live chat, and they said it can take up to 72 hours before a response. Just before the 72-hour mark,, they emailed again asking me for a utility bill (PDF) for the last month. I sent it directly.

They responded again: The specialist will look into it.

Now I thought I was finally done, almost 2 days later: can we see your driver's license? I don't even have a driver's license, but I'm sure if I did have a driver's license and it got approved, that I need to send something different again in a few days, it's going on from April 28, and it's now May 25 when they asked for the driver's license.

So I did send all important documents + utility bill and transaction proof, which were all approved.

I just want to withdraw all my money, that's it. I don't even care about playing there anymore.

Melbet Account ID: 1639174953

Email: <removed>

Resolved

$1,489

Withdrawal delays and conflicting instructions

I am filing this formal complaint against Melbet due to a systematic delay and conflicting instructions regarding my withdrawal of 184.44 EUR (Account ID: < sent to the casino >). This issue has been ongoing for more than 20 days.

**Timeline of the Issue:**

1. **Initial Block (Early May):** My original withdrawal method (Neteller) was suddenly removed. Support instructed me to deposit via **Tether on Tron (USDT)** to enable a new withdrawal path. I followed this and wagered the full amount as required.

2. **Security Obstacles:** After enabling USDT, they blocked my withdrawals again for "Security Verification". I sent all requested documents (ID + Selfie with handwritten date) to [email protected] on May 19th. It has been over 48 hours with NO response.

3. **Conflicting Instructions:** On May 21st, support agent 'Eva' specifically told me to submit a withdrawal request. I did, but the processing team rejected it within minutes for "Proportion of deposits". This proves a lack of coordination and intentional stalling.

4. **Account Status:** I am a legitimate user with one profile and two currency wallets (EUR/MAD), a standard feature in the Melbet app. I have fulfilled every single requirement asked of me for the past 3 weeks.

I request Melbet to stop the stalling tactics and immediately approve my withdrawal of 184.44 EUR to my USDT-TRC20 address.

Resolved

$206

Melbet blocks my withdrawal by SMS verification code never received

Melbet asks for an SMS verification code for every withdrawal request, but I never receive the code.
I have already done the following:
• Factory reset (full format) of my phone
• Verified there is no SMS blocking from my operator or in the phone settings
• Cleared the app and browser cache and restarted the phone several times
I have made no changes to my account at all. My account is fully verified, all required information is completed and correct.
Despite this, the customer support has been telling me to “wait” for more than 72 hours without providing any real solution. Every time I contact them, they dismiss me and give no concrete help.
This is clearly a problem on Melbet’s side. I am unable to withdraw my funds because of this abusive SMS verification issue.
I demand an immediate solution: either disable the SMS verification for my account or process the withdrawal manually.

Rejected

د.م.1,800

Withdrawal 49900 not received

Dear Support Team,
I am writing this regarding my withdrawal request of ₹49,900 which I placed on 06/04/2026.
The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. My query (№15278499) has been "In progress" for several days now, and this delay is unacceptable.i Attech documents for your reference and bank statement.
I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. please resolve it at the earliest and ensure the amount is transferred to me without further delay.
Transaction Details:
Amount: 49,900 INR
Withdrawal Date: 06/04/2026
Method: IMPS Fast
Query Number: 15278499
User ID: 1084563071
Bank statement password is: 11571010187
Please update me on the status of my funds immediately.

Resolved

₹49,900

MTN MoMo withdrawal blocked Benin

My Melbet account ID: [mets ton ID Melbet ici]

Bet ID: < sent to the casino >

Country: Benin

Phone number: [ton numéro MTN complet]

I deposited 500, 200 and 1,200 F CFA via MTN MoMo.

I won 6,120 F CFA on bet ID 1449387771.

My profile is fully verified (phone number linked + identity document sent and approved).

The MTN MoMo withdrawal button is greyed out and shows this message: "You must withdraw using the same method as the deposit".

I DID deposit with MTN MoMo (screenshot attached).

I tested on a friend's phone: the button becomes grey ONLY when I log in with MY account. On other accounts it works normally. This proves it's not a general technical problem in Benin.

Support first said it was a "technical problem in Benin", then asked me to make a new deposit via WebMoney + bet on odds 1.1 to unlock MTN. This condition is not written in the rules and I refuse it.

This has been going on for more than 2 weeks.

I request the immediate unlocking of MTN MoMo withdrawal or a clear written explanation of the exact reason for the block according to your rules.

Resolved

CFA6,120

Missing deposit

I was scammed by Melbet. I made a deposit using USDT Polygon on their platform, and since then my account has never been credited. I contacted customer support, and each time they opened an investigation, but in the end, after 41 days, I've run out of patience. So I want to file this complaint to request a refund.

Hash transactions: 0xb0a1224b9b2fb96991a3770f79fb015521af6e 0724c9158392da095afe855348

Rejected

$25

Unjustified confiscation of 160000 DZD deposit account 1577147901

am reporting the illegal confiscation of a 160,000 DZD cash deposit made on March 6th, 2026 (Transaction ID: 20331502307).
The deposit was successful and appeared in my balance, but was manually removed later. I have a screen recording from inside my account proving the transaction. Furthermore, Melbet support agents have provided contradictory and false information:
Agent Lutfi admitted to a 'manual deduction' claiming it was sent by mistake.
Agent Lola claimed it was a BaridiMob issue from February, which is false as my deposit was CASH in March.
Agent Henry claimed the money was sent back, which never happened.
I demand the immediate return of my 160,000 DZD. I have all the screenshots of these conflicting statements and the video proof of the deposit."

62h left

د.ج.160,000

Melbet Failing to Complete Verification Despite Full Document Submission

I have completed all required verification steps requested by Melbet, including submitting my national ID, utility bill, bank statement, selfie, and even participating in a video verification.

Despite fully complying, it has now been over 2 months without receiving any “visual code” or further instructions. The security department claims that a code was sent, but I have not received anything in my email or messages.

This unreasonable delay raises serious concerns about Melbet’s practices. It appears that the verification process is being intentionally delayed, and my funds are being withheld without valid justification.

I have contacted support multiple times but have not received any meaningful response or solution.

I kindly request AskGamblers to intervene and help resolve this issue so I can complete verification and access my funds.

This situation is highly unprofessional and unacceptable.

Rejected