Complaint #68 Melbet Sportsbook

Authorization Failure

By Khaled21

2 months ago

Title: Unable to Withdraw Funds – Authorization Failure

Hello AskGamblers Team,

I would like to file a complaint against Melbet

Id: 1285627715

My account is fully verified, and I currently have a balance in my account. For the past 20 days, I have been unable to withdraw my funds. The withdrawal page shows a blank screen with an "Authorization Failure" message, and no withdrawal methods are available.

Deposit methods are still visible and working, but withdrawal options are completely missing.

I have contacted Melbet support multiple times, and they replied that their specialists have not yet resolved the issue. Unfortunately, the problem is still ongoing, and I cannot access my funds.

I am requesting that AskGamblers help resolve this issue and assist me in withdrawing my balance.

I can provide screenshots of my account balance, the withdrawal page error, and the email communication with Melbet support if needed.

Thank you for your assistance.

Disputed sportsbook Melbet Sportsbook

Reason Software glitch

Amount $36000

Discussion

Khaled21

1 day ago

Dear MelBet Support,

First, I would like to confirm that the issue regarding my tournament prize has been resolved, and I have successfully received the promotional points that were credited to my account. Thank you for resolving this matter.

However, I still have two unresolved issues:

1. I found an expired promotional offer in my account with a value of 831 USDT (bet on an event with odds of 1.1). I did not use this offer because I was completely unaware of its existence. I did not receive any email, notification, SMS, or any other form of communication informing me that this promotion had been credited to my account. Therefore, I kindly request compensation or the restoration of this promotional offer, as I lost the opportunity to use it due to the lack of notification.

2. After my account was reopened following the verification process, several deposit methods were removed from my account. Previously, I was able to use electronic wallets and payment methods such as WebMoney, Binance, and Vodafone Cash. These methods are no longer available. I kindly request an explanation for their removal and ask that they be restored if there are no restrictions on my account.

I have attached screenshots related to both issues for your review.

Thank you for your time and assistance. I look forward to your response.

Best regards.

Melbet Sportsbook

• Representative

3 days ago

Dear Khaled21,

Thank you for bringing this to my attention.

While it is unfortunate that you have not received our emails, our Support Team has noted that they made multiple attempts to contact you. It is possible the messages were filtered or blocked.

In any case, I will pass this feedback along to them immediately and let them know that you have not received any communications so far.

Khaled21

4 days ago

I haven't received any messages from your support. I checked all my messages, even the spam folder.

Melbet Sportsbook

• Representative

4 days ago

Dear Khaled21,

Our Support Team has informed us that they have made multiple attempts to contact you regarding your complaint, but unfortunately, they have not received any response.

Could you please carefully check your email inbox for any messages from our support team? We also kindly request that you check your spam/junk folder and ensure that your mailbox is not full so that new incoming emails can be delivered without any issues.

Melbet Sportsbook Complaint Stats

Resolved 22 / 23

Avg. Amount $834

Avg. Complaint Duration 13 days

Avg. Response Time 1 day

Melbet Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal 46800 not received

Dear Support Team,

URGENT: Withdrawal of ₹46,800 Successful but Not Received,

I am writing this regarding my withdrawal request of ₹46,800 which I placed on 26/05/2026.

The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. this delay is unacceptable.

I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. If there is a technical issue, please resolve it at the earliest and ensure the amount is transferred to me without further delay.

Transaction Details:

Amount: 46,800 INR

Withdrawal Date: 26/05/2026

imps fast method used

Payment query no. 17400463

User ID: [1084563071]

I have attached the screenshot and bank statement for your reference. Please update me on the status of my funds immediately.

Regards,

81h left

₹46,800

Verification process keeps being extend to delay or avoid the withdrawal

At the beginning, there were no issues. I won, and I lost a few times, and whenever I made a small profit and withdrew it, everything worked fine. However, on April 28, I had a big win, and my balance reached $1,489. I wanted to withdraw it, but when I pressed the withdrawal button, I received a message saying: “Send documents to [email protected].” This happened on April 28, almost a month ago.

1). I sent my passport without any problems.

2). Then they asked for uncropped screenshots of my personal profile and screenshots from the app/website showing my crypto deposits, and the transaction details of those deposits. I provided these multiple times, but whenever I asked for feedback about what exactly was wrong, they kept responding with: “All consulting on the matter of your request was provided earlier in this mail thread.” So no feedback at all. And yes, my screenshots were all uncropped, 1920x1080, including the taskbar. '

After going back and forth from April 28 until May 17 (almost three weeks) they finally clarified that they needed screenshots of all four deposits I had ever made. I then sent the screenshots together with the blockchain URLs, and that part was finally approved.

3). Now they asked: You should make a selfie, holding your document near your face. Also, next to you should be the computer (or mobile device) where we can see your inbox messages from the security department (this mailing). Which I did as well.

4) After sending all of that, they said okay, the specialist is looking into it, and I would hear back. After 2 days, I didn't hear anything yet, so I went into live chat, and they said it can take up to 72 hours before a response. Just before the 72-hour mark,, they emailed again asking me for a utility bill (PDF) for the last month. I sent it directly.

They responded again: The specialist will look into it.

Now I thought I was finally done, almost 2 days later: can we see your driver's license? I don't even have a driver's license, but I'm sure if I did have a driver's license and it got approved, that I need to send something different again in a few days, it's going on from April 28, and it's now May 25 when they asked for the driver's license.

So I did send all important documents + utility bill and transaction proof, which were all approved.

I just want to withdraw all my money, that's it. I don't even care about playing there anymore.

Melbet Account ID: 1639174953

Email: <removed>

35h left

$1,489

Withdrawal delays and conflicting instructions

I am filing this formal complaint against Melbet due to a systematic delay and conflicting instructions regarding my withdrawal of 184.44 EUR (Account ID: < sent to the casino >). This issue has been ongoing for more than 20 days.

**Timeline of the Issue:**

1. **Initial Block (Early May):** My original withdrawal method (Neteller) was suddenly removed. Support instructed me to deposit via **Tether on Tron (USDT)** to enable a new withdrawal path. I followed this and wagered the full amount as required.

2. **Security Obstacles:** After enabling USDT, they blocked my withdrawals again for "Security Verification". I sent all requested documents (ID + Selfie with handwritten date) to [email protected] on May 19th. It has been over 48 hours with NO response.

3. **Conflicting Instructions:** On May 21st, support agent 'Eva' specifically told me to submit a withdrawal request. I did, but the processing team rejected it within minutes for "Proportion of deposits". This proves a lack of coordination and intentional stalling.

4. **Account Status:** I am a legitimate user with one profile and two currency wallets (EUR/MAD), a standard feature in the Melbet app. I have fulfilled every single requirement asked of me for the past 3 weeks.

I request Melbet to stop the stalling tactics and immediately approve my withdrawal of 184.44 EUR to my USDT-TRC20 address.

Resolved

$206

Melbet blocks my withdrawal by SMS verification code never received

Melbet asks for an SMS verification code for every withdrawal request, but I never receive the code.
I have already done the following:
• Factory reset (full format) of my phone
• Verified there is no SMS blocking from my operator or in the phone settings
• Cleared the app and browser cache and restarted the phone several times
I have made no changes to my account at all. My account is fully verified, all required information is completed and correct.
Despite this, the customer support has been telling me to “wait” for more than 72 hours without providing any real solution. Every time I contact them, they dismiss me and give no concrete help.
This is clearly a problem on Melbet’s side. I am unable to withdraw my funds because of this abusive SMS verification issue.
I demand an immediate solution: either disable the SMS verification for my account or process the withdrawal manually.

Rejected

د.م.1,800

Withdrawal 49900 not received

Dear Support Team,
I am writing this regarding my withdrawal request of ₹49,900 which I placed on 06/04/2026.
The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. My query (№15278499) has been "In progress" for several days now, and this delay is unacceptable.i Attech documents for your reference and bank statement.
I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. please resolve it at the earliest and ensure the amount is transferred to me without further delay.
Transaction Details:
Amount: 49,900 INR
Withdrawal Date: 06/04/2026
Method: IMPS Fast
Query Number: 15278499
User ID: 1084563071
Bank statement password is: 11571010187
Please update me on the status of my funds immediately.

Resolved

₹49,900

MTN MoMo withdrawal blocked Benin

My Melbet account ID: [mets ton ID Melbet ici]

Bet ID: < sent to the casino >

Country: Benin

Phone number: [ton numéro MTN complet]

I deposited 500, 200 and 1,200 F CFA via MTN MoMo.

I won 6,120 F CFA on bet ID 1449387771.

My profile is fully verified (phone number linked + identity document sent and approved).

The MTN MoMo withdrawal button is greyed out and shows this message: "You must withdraw using the same method as the deposit".

I DID deposit with MTN MoMo (screenshot attached).

I tested on a friend's phone: the button becomes grey ONLY when I log in with MY account. On other accounts it works normally. This proves it's not a general technical problem in Benin.

Support first said it was a "technical problem in Benin", then asked me to make a new deposit via WebMoney + bet on odds 1.1 to unlock MTN. This condition is not written in the rules and I refuse it.

This has been going on for more than 2 weeks.

I request the immediate unlocking of MTN MoMo withdrawal or a clear written explanation of the exact reason for the block according to your rules.

Resolved

CFA6,120

Missing deposit

I was scammed by Melbet. I made a deposit using USDT Polygon on their platform, and since then my account has never been credited. I contacted customer support, and each time they opened an investigation, but in the end, after 41 days, I've run out of patience. So I want to file this complaint to request a refund.

Hash transactions: 0xb0a1224b9b2fb96991a3770f79fb015521af6e 0724c9158392da095afe855348

Rejected

$25

Unjustified confiscation of 160000 DZD deposit account 1577147901

am reporting the illegal confiscation of a 160,000 DZD cash deposit made on March 6th, 2026 (Transaction ID: 20331502307).
The deposit was successful and appeared in my balance, but was manually removed later. I have a screen recording from inside my account proving the transaction. Furthermore, Melbet support agents have provided contradictory and false information:
Agent Lutfi admitted to a 'manual deduction' claiming it was sent by mistake.
Agent Lola claimed it was a BaridiMob issue from February, which is false as my deposit was CASH in March.
Agent Henry claimed the money was sent back, which never happened.
I demand the immediate return of my 160,000 DZD. I have all the screenshots of these conflicting statements and the video proof of the deposit."

77h left

د.ج.160,000

Melbet Failing to Complete Verification Despite Full Document Submission

I have completed all required verification steps requested by Melbet, including submitting my national ID, utility bill, bank statement, selfie, and even participating in a video verification.

Despite fully complying, it has now been over 2 months without receiving any “visual code” or further instructions. The security department claims that a code was sent, but I have not received anything in my email or messages.

This unreasonable delay raises serious concerns about Melbet’s practices. It appears that the verification process is being intentionally delayed, and my funds are being withheld without valid justification.

I have contacted support multiple times but have not received any meaningful response or solution.

I kindly request AskGamblers to intervene and help resolve this issue so I can complete verification and access my funds.

This situation is highly unprofessional and unacceptable.

Rejected

Withdrawals blocked due to verification of security documents

Hello.I am from India. My withdrawal has been blocked by melbet sportsbook India due to security verification. Despite of submitting all the verification documents to the security team that were required still you guys are unable to verify it even after 12 days .Literally after every 2 days they keep on asking me a new document to verify and i have now almost submitted 100s of documents but still this verification process does not end .

Honestly now i have lost all my hopes because it is looking very clear that you guys don't want to give my withdrawal and are doing all this on purpose .

So now please tell me how much more time it will take for verification because already more than 12 days are passed.

Please give me a clear message

Are you guys doing some scam or not??

Whats the update of the verification status please check??

My melbet customer id - 1310046851

Resolved

₹105,446