Complaint #137 Melbet Sportsbook

Account ID 1769971395 Funds frozen KYC submitted 6 days ago and zero response from Security

By Sayedul B.

1 week ago

I am writing this review to publicly report an ongoing communication blackout and withheld balance regarding my account (ID: 1769971395).
My gaming account was placed under a security lock after being flagged as potentially compromised. Support explicitly instructed me to submit my verification documents to the Security Department to regain access and clear the issue.
I have fully complied with every single request.
Submitted full, high-resolution photos of my official Passport and payment proof.
Provided the required clear handheld selfie holding my original document.

It has now been over 6 full days since I submitted all requested identification documents. Despite multiple follow-ups, the Security Department has completely ignored my emails, provided zero confirmation of document receipt, and refuses to provide an update. Meanwhile, frontline support simply loops the same automated template over and over.

Freezing a customer's deposited balance and going completely silent after full KYC has been provided is unacceptable business practice.
If Melbet values its reputation and compliance:
Review my submitted documents immediately for Account ID: 1769971395
Name: Sayedul Bashar

Restore my account access or immediately release my balance to my original payment method which was 500$+ that I won.

I will update this review if their management actually takes action and resolves this ticket.

Disputed sportsbook Melbet Sportsbook

Reason Verification issues

Amount $500

Discussion

52 hours left for sayedulrbashar to respond.

Melbet Sportsbook

• Representative

1 day ago

Dear sayedulrbashar,

Our Security Department has informed us that they have not received any inquiries from you yet.

Please contact our Security Team directly by email and follow all the instructions they provide.

Melbet Sportsbook

• Representative

4 days ago

Dear sayedulrbashar,

I will request another update on your account and will let you know as soon as I receive any information.

Thank you for your patience and understanding.

sayedulrbashar

• Bangladesh

1 week ago

Dear Melbet Representative and AskGamblers Team,

I have already submitted all the requested identification and verification documents directly to the Security Team (security@melbet.com) way earlier.
I have received no update or resolution regarding those submitted documents, which is why this complaint remains open. Could you please check with your security department directly regarding my submission under my registered ID:1769971395 and expedite the review?

Thank you

Melbet Sportsbook

• Representative

1 week ago

Dear Sayedulrbashar,

According to our records, you previously reported that your account had been compromised by scammers.

To restore access to your account, you need to complete the verification process.

Please contact our Security Team at [email protected] and submit all requested documents.

Please ensure that all document photos are of high quality with clear, fully legible text. Scans and photocopies are not accepted.

Once you have completed verification and confirmed your account, your access will be fully restored.

Thank you for your cooperation.

Melbet Sportsbook Complaint Stats

Resolved 30 / 32

Avg. Amount $1,861

Avg. Complaint Duration 23 days

Avg. Response Time 2 days

Melbet Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 26 out of 27 complaints in this category have been resolved.

This operator's average complaint duration is 23 days, while the average duration across all operators is 7 days.

Complaint Status

52h left

$500

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Melbet Sportsbook Complaints

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Failed Withdrawal

Complaint against Melbet – Unpaid Withdrawal

Account ID: 1328898825
Issue/Ticket Number: 21817252
Amount: TZS 140,600
Date of withdrawal request: 4 September 2026
Current status: Still unpaid (over 28 days)

On 4 September 2026 I requested a withdrawal of TZS 140,600. The money has never been received.

I contacted Melbet support multiple times. They assigned ticket number 21817252 and said they were waiting for information from the payment system. Despite several follow-ups, there has been no resolution and the funds remain unpaid.

I have screenshots of the withdrawal request, the payment query status, and all email correspondence with support.

I request AskGamblers’ assistance in resolving this unpaid withdrawal.

68h left

TSh140,600

Unable to withdraw because all available withdrawal methods are blocked

I am having a serious withdrawal issue with my MelBet account.

My account has funds available, but I am currently unable to make a withdrawal.

When I open the withdrawal section, most of the available withdrawal methods, including Vodafone Cash, InstaPay, Etisalat Cash, Orange Cash, Telda, and WePay, are locked/unavailable.

WebMoney is the only withdrawal method that appears to be available. However, when I select WebMoney and confirm the withdrawal, the system rejects the request and displays a message stating that withdrawals will only be approved when they are made using the same payment method that was used for the deposit.

The problem is that the other payment methods suggested by the system are also locked, so I have no functional withdrawal method available to me.

I have contacted MelBet support regarding this issue, but the problem has not been resolved.

I am not asking MelBet to process my withdrawal through an unrelated payment method. I am asking them to provide me with a valid and functional withdrawal method that is actually available on my account, or to fix the WebMoney withdrawal option if it is supposed to be available.

My request: Please ask MelBet to investigate the withdrawal restrictions on my account and restore a working withdrawal method so that I can withdraw my available funds.

I can provide screenshots showing the locked withdrawal methods and the error message displayed when I attempt to withdraw through WebMoney.

Thank you

70h left

Melbet refuses to release my withdrawal

Since August 26, 2026, I have been subject to a request for documentation regarding my Melbet gaming account. After providing all the requested documents, Melbet refuses to unblock my account. I have therefore decided to file a complaint against them for breach of trust and orchestrated theft. Here is the list of all the documents I was asked for and successfully submitted: - A photo of both the front and back of my national ID card - A selfie holding my national ID card and the phone I use for sports betting - A proof of residence (utility bill) - A statement from my Wave account - A photo holding a piece of paper showing the current date and a code I was given Despite completing this entire process, Melbet still has not unblocked my account.

Resolved

CFA431,723

Delayed Deposit and Withdrawal

I deposited Rs 8500 on 17 Aug via UPI UTR [280284776397] - shows SUCCESSFUL in my UPI app but not credited to Melbet wallet for 10 days. Support says stuck in their bank.
>
> I withdrew Rs 60182 on 14 Aug. Received only Rs 50000 on 14 Aug from personal UPI Kaushalya Devi - UTR [622642825062]. Remaining Rs 10182 shows APPROVED but never received. Agent said split payment. No UTR for balance.
>
> Total pending Rs 18682. Account ID [303129437]. Support keeps saying "soon" for 13 days. Please help to get my money.

79h left

₹18,682

16k withdrawal not received for more than 3 weeks

It has been 3 weeks; I haven't received my withdrawal. 16k is the amount.

No response from customer support. I'm seriously frustrated i have hospital bills to clear.

There was a success message 3 weeks ago, but the money has still not been credited.

I had withdrawn 2 amounts of 16k .. One amount is credited; the other is not yet credited.

I'll be sharing all the details, and my latest bank statement password is: BRAN1512

Resolved

₹16,000

Delayed deposit for over a month

I am submitting this complaint because Melbet has failed to credit my deposit despite repeated attempts to resolve the matter through their customer support.

On 16/06/2026, I deposited 100,000 RWF into my Melbet account (Account No. 236633967). The payment was successfully processed from my payment account, but the funds were never credited to my Melbet balance.

The following day, I opened a payment enquiry (Ticket No. 18269277). I was informed that the issue would be resolved within 3 days. However, more than one month has now passed, and my deposit is still missing.

Instead of resolving the issue, Melbet closed my ticket and instructed me to contact their support by email, quoting the enquiry number. I followed those instructions and contacted their support, but I have still not received any meaningful assistance or a resolution. I have repeatedly reached out, yet I continue to receive delays and no clear explanation regarding the whereabouts of my money.

As a customer, I find this treatment extremely disappointing. Having a successful deposit disappear without being credited or refunded for over a month has caused me to lose confidence in the platform. At this stage, I genuinely feel that I am being treated unfairly and that my funds are being withheld without justification, which gives me the impression that I may be being scammed.

I respectfully request that AskGamblers assist in mediating this dispute and encourage Melbet to either:

Credit the missing 100,000 RWF to my Melbet account immediately, or
Refund the full amount if the deposit cannot be processed.

I can provide payment confirmation, transaction details, screenshots of my communication with Melbet, and any other evidence required to support my complaint.

Thank you for your assistance.

Resolved

FR100,000

Melbet Casino - Problems with account and withdrawal

Dear Melbet Support,

I have made several attempts to contact your support team over the past 72 hours by phone, but unfortunately I have not received any assistance regarding the withdrawal of my funds to my Binance account.

My Melbet ID is < sent to the casino >

According to the information on your platform, withdrawals can only be made using the same payment method that was used for the first deposit. I have only ever made deposits through my Binance ID, and in the past I was able to receive withdrawals back to this same Binance account without any issues.

However, after not using my account for several months, I recently tried to withdraw my funds again, but the withdrawal is now no longer possible. I do not understand why this has suddenly changed.

My Binance ID is < removed due to the privacy >, and I would like to receive all of my available funds back to this Binance account as soon as possible.

I also contacted your Live Customer Support several times. After my third attempt, I was informed that I was considered to be spamming, and my access to the live chat was blocked. Since then, the Live Customer Support has shown as "Unavailable", preventing me from contacting your support team altogether. I find this very unprofessional, especially since I am simply trying to access my own funds. Naturally, this situation makes me very concerned about how I will be be able to withdraw my money.

For your reference, I have attached two screenshots.

In the first screenshot, you can clearly see that the Customer Service option is showing as "Unavailable", meaning I can no longer contact Live Support.

In the second screenshot, you can see that the Binance ID withdrawal option is suddenly greyed out. This was never the case before. Previously, I was always able to withdraw my funds back to my Binance ID without any issues. In fact, all of the available withdrawal methods are now greyed out, which is very unusual.

I kindly request that you:

Restore my access to Live Customer Support.

Explain why withdrawals to my Binance account are no longer possible.

Investigate why all withdrawal methods have become unavailable.

Process my withdrawal to my original Binance account (Binance ID: < removes due to the privacy >) or provide a clear alternative solution so I can access my funds.

Could you please investigate this matter and resolve it as soon as possible? I would greatly appreciate having my withdrawal options restored so I can withdraw my funds to my original Binance account.

I look forward to your prompt response, as this issue has now been ongoing for several days.

Resolved

$700

Withdraw declined and option to withdraw using same method as deposit absent

Ive been trying to withdraw ₱1300, but i kept getting "declined by operator," and the reason was "payment processing error"

at first, i thought it was because i had an active accumulator bet ongoing, but even after it ended, i still could not withdraw. Another thing was that the method i use to depost (gcash direct), is not available/ nowhere to be found in the withdraw options, and the full gcash option was grayed out, so i tried to use another method (via banktransfer and another Ewallet) but i got the error message that i cannot use other methods to withdraw over the method i use to deposit.

Ive tried to withdraw for the last 2 days. Occasionally, the option for GCash Direct would appear in the withdrawal methods, and i would request to withdraw, but every time without fail, it gets rejected by an operator, with the same reason of payment processing error. I tried to see if i had any bonuses used, but other than the standard accumulator booster, nothing else.

The amount changes in the attached screenshot because, before ₱1300, I had an accumulator bet and won it, from ₱900~ to ₱1500~; then I made two accumulator bets at ₱100+ each, therefore the ₱1300 remaining, which I had intended to withdraw

Rejected

₨1,300

Casino withholding 30000 INR deposit despite Bank Statement and Ledger showing successful debit

Player ID: 877961265

Transaction Amount: 30,000 INR

Transaction Date & Time: 21 May 2026, 09:41 PM

UTR / UPI Ref No: 206672981287

Statement of Facts:

I am filing this urgent complaint against Melbet for withholding my hard-earned money of 30,000 INR, which I deposited on 21 May 2026. For the past 15 days, I have been running from pillar to post, completely helpless. I raised an internal dispute with Melbet (Query No. 17132819), but their team does nothing but send robotic automated responses on email and chat. They are completely refusing to listen to my issue or look at my proof. This is a clear case of fraud.

I want to clarify a manual mistake I made on the Melbet app due to the panic and confusion caused by this situation:

The Mistake on App: On 21 May, I initially tried a transaction at 21:40. When the funds didn't arrive, I got confused and stressed. At 21:44, while submitting another deposit request on the app interface, I mistakenly typed '3,000 INR' instead of 30,000 INR in the amount box.

The Absolute Reality: This was just a typing error on the app. In reality, my official bank account statement and Paytm green-tick receipt clearly prove that I had already successfully sent exactly 30,000 INR at 09:41 PM under UTR number 206672981287 to their merchant "Tahir Ayoub".

Bank Verification: I have physically gone to my bank branch and obtained an official, stamped Account Ledger Inquiry. The bank ledger legally confirms that the full ₹30,000 INR left my account successfully and has been settled at the merchant's gateway.

Conclusion & Direct Request to AskGamblers:

This is my hard-earned money, and Melbet is trying to steal it by using my manual typing error and sending robotic replies as an excuse. I am providing absolute, stamped bank proof here. If a globally trusted platform like AskGamblers cannot protect players from such open fraud and verify genuine cases despite official bank stamps, then there is no use for these portals for common users.

Please look into my pain, intervene immediately, and help me recover my money from Melbet. I have attached all the authentic proofs.

Resolved

Withdrawal 46800 not received

Dear Support Team,

URGENT: Withdrawal of ₹46,800 Successful but Not Received,

I am writing this regarding my withdrawal request of ₹46,800 which I placed on 26/05/2026.

The transaction is showing "Successful" on the platform, but the funds have not been credited to my bank account. this delay is unacceptable.

I request you to look into this matter immediately and complete the withdrawal process so that the funds reflect in my bank account. If there is a technical issue, please resolve it at the earliest and ensure the amount is transferred to me without further delay.

Transaction Details:

Amount: 46,800 INR

Withdrawal Date: 26/05/2026

imps fast method used

Payment query no. 17400463

User ID: [1084563071]

I have attached the screenshot and bank statement for your reference. Please update me on the status of my funds immediately.

Regards,

Resolved