Marsbet makes you wait too long for Face ID verification

I have been waiting for the approval of my faceid document for more than 5 days at Marsbet. In the emails I sent them, they say that the period is not clear, that my account is being reviewed and that I should wait. In my research on the internet, I read that they keep many of their members waiting for months like this. There is no suspicious transaction in my account. I played sports betting and casino. The sports betting I played won by only 1 point. I am also sending you the visuals. The top Turkish league is a major match. And they limited me. They left the casino side open, they want me to lose all the money there, and I lost some of it. I am waiting for your help. Thank you.

marsbet username : < username removed >

id : 1126880